Customer Service Manager
Resume:
Brady M. Bieniek
Schenectady, NY 12308
************@*****.***
EDUCATION COMPLETED:
State University of New York Albany, New York
Major: Business Administration
Graduated: December 2008
Concentration in Marketing and Management
University of Buffalo, Buffalo, New York
Major: Business Administration
Transferred to SUNY Albany 2006
EDUCATION INTENDED:
State University of New York Albany, New York
MBA Program
Graduation in 2012
Experience:
March 2008 to Present – Northwestern Mutual Financial Network, Latham, New York
Financial Representative Intern March 08’ through Feb 09’, Financial Representative March 09’
• Meet with individuals to go over their financial/insurance planning process.
• Prepare accurate presentations of clients’ present and future financial goals and ways to achieve them.
• Network with existing clients and new individuals to grow business and help improve the lives of others.
• Actively keep in contact with existing clients to ensure financial security and help with difficult decisions.
June 2006 to June 2008 - J.M Romano Construction, Ballston Spa, New York
Lead Painter and Crew Manager (fulltime summer work and part-time during academic year)
• Interview and hire paint crew applicants, and train new hires. Perform major painting projects and construction
renovation and restoration on historical homes located in the GE Plot residential area of Schenectady, NY, including
roofing, insulation, framing, and paint preparation.
• Oversee and coordinate production work; purchase work supplies; arrange weekly work schedule.
• Assist in customer inquiries related to paint contracts and construction projects.
• Co-managed heavy workload demands with company owner to meet and exceed company objectives and
goals.
Feb. 2007 to May 2007 – Stewart’s Corporation, Saratoga Springs, New York
Order filler in the Freezer Department
• Man specific stations depending on production time to fill orders for individual stores.
• Work cooperatively with computer system and employees to ensure order accuracy.
• Complete orders in timely process for maximum productivity.
June 2000 to August 2005 – Barbara Lee’s Furniture, Northville, New York
Inventory/ Customer Service Specialist
• Regularly check inventory of furniture, wood supply, appliances, etc.
• Assist customers with after purchase loading/delivery. (forklift operation)
ACTIVITIES/SKILLS/AWARDS:
• RPI Medal
• Clarkson Leadership Award
• Power of Ten (Northwestern Mutual award given to above average intern producers)
• Junior Achievements Volunteer
Technical Skills:
Experience using Word, Excel, Access, and PowerPoint.
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