Sales Project Manager
Resume:
Drive ******.*****@*****.***
Basking Ridge, NJ
07920
Eugene X. Zhong
Accomplished Systems/Sales Engineer with Strong Telecommunications
Background
Technology Solutions Sales Support Relationship Management
Customer Service Research and Analysis Data Center Management
Communication and Training and Development Project Management
Presentation
Summary of Key Accomplishments
. Designed, built, and supported data center for telecommunications
industry that resulted in improved efficiency and continued
improvements
. Defined and implemented network management services that led to
continuous revenue growth
. Managed and enhanced highly technical projects that exceeded service
level agreements
. Advised and deployed technology solutions that significantly increased
sales and customer satisfaction
Work Experience
FusionStorm, NYC/NJ 07/08 to 06/09
Solutions Architect
. Responsible for pre-sale technical solutions on Sun's server, storage,
software and service offerings.
. Expanded regional product sales portfolio with new business initiative
and leveraged vendor resources through channel relationship
management.
. Advocated products and services via technical demo, joint partner
presentation and marketing road show.
. Presented competitive analysis based upon customer's requirements and
business solutions.
. Provided technical sales support (RFP/SOW) to account executives on
product configuration, pricing, and opportunity registration.
AvePoint Inc., Jersey City, NJ 11/07 to 02/08
Sr. Sales Engineer
. Responsible for supporting enterprise sales account by product
demonstration and proof of concept.
. Facilitated RFI/RFP/RFQ response by engaging product management and
development team.
. Trained channel partner on data management enterprise software for
Microsoft SharePoint.
. Supported OEM customer on backup, recovery and content management.
Verizon Communications 05/96 to 11/07
Network Specialist & Project Manager 08/06-11/07
. Responsible for test and acceptance of FiOS/FTTP network elements in
central offices - software verification, circuit testing, equipment
configuration, element surveillance, provisioning of facilities and
management links.
. Managed network creation tasks to meet sales GA, provided training and
development.
Specialist & System Engineer 05/96-07/06
. Responsible for system, network, database and web administration in
the data center.
. Defined network management services; supported account managers and
customers in pre/post sale functions.
. Enhanced network management services on performance, security,
configuration, fault, and change.
. Performed capacity planning, system tuning, and web security to ensure
service availability.
. Produced root cause analysis based upon data collection, measurement,
and reporting.
. Implemented proactive and reactive monitoring and surveillance for
multimedia network infrastructure (voice, data, and video).
. Developed methods and procedures, managed projects with cross
functional teams.
. Evaluated competitive products; managed service contracts, upgrades
and escalation procedures.
. Supported 24x7 network operation centers in a cross-platform
environment.
Education
M.S. in Telecommunications, University of Pittsburgh, April, 1996,
Pittsburgh, PA
Awarded as GSA working on Wide Area ATM Traffic Measurement and
Modeling on vBNS funded by MCI, publications on '96 GlobalComm.
B.S. in Computer Science, Millersville University of Pennsylvania,
May, 1994, Millersville, PA
Technical Skills
. Server: Sun (M* Series, T* Series, X64 Series, Blades),
Comparable IBM/HP/Dell Servers
. Storage: (SAN, NAS, DAS): Sun/StorageTek/LSI (6000s, 2500s),
Sun/HDS (9000s), Sun 7000s (AmberRoad), NetApp products &
solutions (FAS, Data ONTAP etc.), EMC Celerra and Clariion.
Cisco MDS
. Software: (OS, Applications): Solaris (2.5 to 10), Linux/Windows
(2003), Oracle (PL/SQL, OEM, RAC), Security (CheckPoint, ACE),
Web Server (iPlanet/Apache/Tomcat, IIS/MS Sharepoint), SAAS
(SalesForce, NetSuite, WebEx), Data Management (Snapshot, Remote
Replication, Deduplication etc.), MS-Office (Word, Excel,
PowerPoint), OpenOffice
. Service: Network/System Management (SEM/SNM, HPOV/NNM, Cisco
Works, Optivity, SAS, eHealth, Sniffer); FiOS Network Creation
(AXSVision, Panorama, B/GPON NMS, VZ OSS); System Administration
(DiskSuite/VolMgr, Networker, RSC, ILOM), Server Assessment
(iDiscovery/SYDI/Capacity Planner)
. Virtualization: VMware (ESX, View, vSphere etc.), Sun (xVM, SGD,
Sun Ray ThinClient, LDOM), MS Hyper-V, Citrix
. Networking Protocol: TCP/IP, SNMP, DNS/DHCP/Radius, MPLS,
ATM/Frame Relay, T1/T3/Sonet, Ethernet, VoIP, FTTP, VPN, IPSec,
iSCSI, FC, LAN/WAN, Wi-Fi
. Networking Devices: Cisco/Nortel/Juniper/Alcatel Router and
Switch (IOS, VLAN), Nokia Firewall, Tellab/Motorola OLT/ONT,
SmartPhone
. Programming: Unix Shells (sh/ksh/csh/bash), C/Csim/C++, HTML,
XML
Training and Awards
. Certification: Sun SPA (4S), VSP, ISO 9000/9001.
. Completed trainings from Sun (Solaris & network administration,
performance & tuning, CEC), Cisco (routing and switching, UC,
UCS), Oracle (DBA, backup and restore), HP (HP-UX, HPOV/NNM),
Juniper (ERX/E320), Alcatel (GPON) etc.
. Completed Verizon corporate training on management,
communications, and diversity.
. Participated in Verizon Asian professional management
development program.
. Earned Verizon Excellence Award finalist in 2003 (ISRS
development team)
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