Six Sigma Master Black Belt

LANCE G. HARDY

**** ********** **. . ******, ** *6248

Home: 817-***-**** . Cell: 817-***-**** . *****.*.*****@*****.***

SENIOR EXECUTIVE: Organizational Development & Process Improvement

Accomplished, results-focused leader with 15+ years of Fortune 200

experience. Proven success in defining, developing and implementing

targeted action plans integral to optimizing human capital, efficiency and

profitability. Additional areas of expertise:

Lean Six Sigma Master Black Belt Level Certification . Cost Reduction

Solutions . Change Management . P&L Mgmt.

Organizational Development . Project Management . Call Center & Ops

Redesigns . Global Relations Mgmt.

International Pricing . Sales & Marketing Reorganizations . Marketing

Services

KEY ACCOMPLISHMENTS

. Organizational design and deployment of two six sigma programs, employee

benefits packages, sales and executive recruiting models, and

training/development programs within Fortune 200 organizations.

. Led strategic planning sessions to identify and improve human capital

efficiencies and effectiveness within the banking, supply chain, and

manufacturing domains; ensuring cultural integration of new-hires,

executive development, and overall alignment of HR strategy with

corporate goals.

. Expanded credit card services, boosting profitability, by designing and

implementing Customer Relationship Management (CRM) models and

facilitating the consolidation of statmenting processes for four business

lines.

. Generated over $18M in cost reductions and revenue generation by leading

and coaching over 33 business process improvement projects, across

multiple functional areas (project mgmt., SDLC, six sigma, lean, kaizen).

. Recognized for outstanding cultural integration between US, EMEA and APAC

sales and marketing teams.

PROFESSIONAL EXPERIENCE

Process Leadership Group LLC . 2009-Present

MANAGING PARTNER

Business consulting, within service and supply chain domains. Providing

organizational development, process design and change management expertise

to optimize clients' overall profitability.

Celanese Chemical . 2008-2009

MARKETING & PROCESS IMPROVEMENT STRATEGIST

Contributed industry expertise and problem solving skills toward

identifying key strategies to boost sales, marketing, pricing and demand

planning functions. Educated, mentored and motivated 45 employees;

delivered Six Sigma Green Belt and Lean Leader training. Successfully

improved new product development growth opportunities with modified stage-

gate model.

. Maximized pricing capabilities and productivity by installing new

processes and tools and redesigning organization.

. Optimized efficiency by restructuring sales organization, including

account management, sales operations support and customer service.

Arrow Electronics, Denver, CO . 2007-2008

VICE PRESIDENT, CONTINUOUS PROCESS IMPROVEMENT, NORTH AMERICA

Conducted comprehensive review and analysis of daily operations to define

areas of improvement and deploy Lean, Six Sigma methodologies across

multiple business lines within North America.

. Increased revenues 22% by effectively managing Kaizen event with

Raytheon, a key customer.

. Generated $1.9M in savings by proactively restructuring a major marketing

and materials management group.

Continued...

LANCE G. HARDY ( Page 2 ( *****.*.*****@*****.***

Washington Mutual (WaMu, formerly Providian Financial), Card Services,

Arlington, TX . 2003-2007

FIRST VICE PRESIDENT, MARKETING SERVICES (2006-2007)

VICE PRESIDENT, PERFORMANCE ENGINEERING (2003-2006)

Promoted to direct a 35-person Marketing Services team, with strong focus

on optimizing productivity, efficiency and performance. Introduced and

utilized Six Sigma methodology (DMAIC / DFSS) to support an organizational

redesign and overcome OCC (consent order) action items while improving

profitability.

. Played an instrumental role in facilitating broad process redesign,

resulting in $1.9M savings and marketing opportunities; centralized

statementing and marketing processes for multiple business lines within

WaMu.

. Significantly reduced credit card reward points program imbalance issue

from 20% to .06%; praised by regulators.

USAA Financial Services, San Antonio, TX . 2002-2003

DIRECTOR, BUSINESS ARCHITECT

Led and integrated an enterprise level, Six Sigma process improvement team

of Human Resources and Financial Management systems, across their

insurance, banking, and financial services business lines. Initiated and

completed multiple operational efficiency initiatives, including Planning &

Forecasting, Internal Billing, Operations and Activity-Based Costing Model

set-up.

General Electric, Capital . 1997-2002

SENIOR VICE PRESIDENT, GROUP OPERATIONS MANAGER, Atlanta, GA (2000-2002)

QUALITY LEADER, CERTIFIED MASTER BLACK BELT, Portland, OR (1998-2000)

QUALITY MANAGER, CERTIFIED BLACK BELT, Franklin, TN (1997-1998)

Due to exceptional performance and dedication, recruited to Six Sigma

program and certified at BB, MBB and Quality Leader levels. Launched Six

Sigma and project management organizations within two acquisitions, vital

to boosting efficiency and productivity. Strategically planned and

administered P&L plan for calling card division within the Business

Productivity Solutions organization to control costs, increase revenue and

optimize bottom-line profits.

Additional Experience

United States Air Force (USAF) . 1992-1997

ACQUISITIONS OFFICER/COMPTROLLER-Captain (1995-1997); FINANCIAL & COST

ANALYST-Lieutenant (1992-1995)

EDUCATION & CERTIFICATIONS

MS, Human Resource Management - Troy State University of Montgomery

BA, Sociology & Reserve Officer Training Course - University of Texas at

San Antonio

BA, Psychology - University of Texas at San Antonio

Quality Leader Certification - GE Capital

Master Black Belt Certification - GE Capital

Black Belt Certification - GE Capital

PROFESSIONAL TRAINING

Conjoint Analysis - Burke Institute; Bank Card Management - American

Bankers Association;

Banking Regulations (OCC, SEC, etc.) - Providian Financial; GE Leadership

Development, Crotonville - GE Capital Services; Change Acceleration

Process, "Train the Trainer" - GE Capital Services; Designing For Six Sigma

Training - GE Capital Services; Master Black Belt Training - GE Capital

Services; Squadron Officers School (6-Week Leadership Course) - US Air

Force; Economic Analysis For Decision Making - US Air Force; Contract

Performance Measurement - Defense Systems Mgmt. College; Systems

Acquisitions Funds Mgmt. - Defense Systems Mgmt. College;

Financial Mgmt. Officers Course - US Air Force

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