Engineer Design

Joan Kuenzi

**** ****** ****** *****, **. Louis Park, Minnesota 55416

Home: 952-***-**** Cell: 612-***-**** Email: ******@*******.***

LinkedIn Profile: http://www.linkedin.com/in/joankuenzi

PROFESSIONAL SUMMARY

Industrial Engineer with expertise in Human Factors and Ergonomics.

Experience in contract and in-house settings for a variety of industries.

Project work includes human accident/injury and error analysis, and risk

reduction strategy development for industries from nuclear power generation

and mining, to aircraft technical operations and finance. Proven track

record for reducing injury through proactive implementation of human

factors concepts throughout the work cycle.

PROFESSIONAL EXPERIENCE

PRACTICAL ERGONOMICS, LLC, Saint Louis Park, MN

Chief Ergonomist, Present

Partner to companies as they design leading edge interactions, processes,

and products for the people they serve.

AMERIPRISE FINANCIAL, Minneapolis, MN,

Corporate Ergonomist, 2005 to 2009

Responsible for the management and strategic direction of a leading-edge

ergonomics program for twelve thousand corporate and field based employees.

. Led spin off efforts to ensure a smooth transition the ergonomics program

at American Express, and create ergonomics and safety programs for

Ameriprise Financial.

. Fostered relationships to promote the use of human factors principles to

design processes, evaluate jobs, and equip employees.

. Held down Workers' Compensation costs while lowering the claims related

to repetitive motion by 50% in one year; 46% over 10 years.

. Led the redesign of work layout, process flow and furniture design for a

team of employees where injuries accounted for 97% of the company's lost

time. Modifications resulted in a 61% reduction in errors per thousand

cases, and an increase in the number of cases handled with no new

Workers' Compensation claims reported since.

. Previewed, tested, and provided feedback products ranging from keyboards

to chairs. Influenced the design of three new products.

. Designed and installed transition processes after the department staff

was eliminated due to reduction in force.

AMERICAN EXPRESS, INC. Minneapolis, MN

Global Ergonomics Manager, 2001 to 2005

Responsible for ergonomics program development and roll out to US and

global sites in twenty-three countries.

. Developed a global program maturity matrix for compliance with applicable

legislation.

. Participated in the design and creation of web-based training for

employees across the globe.

. Fostered partnerships with Real Estate, Technologies, Procurement, Safety

and Employee Relations to analyze existing processes relating to the

design, purchase, and installation of ergonomic products.

. Led Six Sigma projects for the company in the areas of Reduction in

Force, and Alternative Input Device (AID) procurement for clients. The

AID project led to a 58% reduction in procurement cycle time, a 10%

improvement in productivity, and a cost savings/avoidance of over $38,000

in one year.

Ergonomics Specialist, 1998 to 2001.

Conducted weekly seminars for employees on General Ergonomics Awareness.

Performed ergonomic evaluations for employees needing assistance, and

evaluated Workers' Compensation cases related to repetitive

motion/cumulative trauma disorders.

OTHER RELEVENT EXPERIENCE

Sr. Specialist, Human Factors, Technical Operations NORTHWEST AIRLINES, St.

Paul, MN, Led Human Factors-related training and investigations into cases

human error for aircraft maintenance personnel. Represented the company to

the Air Transportation Association's Subcommittee on Human Factors in

Maintenance. Committee persuaded the FAA to expand error-reporting

procedures, allowing mechanics to bring issues forward without fear of

reprisal.

Industrial Engineer/Research Scientist, Department of the Interior, US

Bureau of Mines- Twin Cities Research Center, Minneapolis, MN. Principal

investigator for research into maintenance safety and job analysis in the

surface mining industry.

Staff Engineer, ARD Corporation, Naperville, IL. Human Factors consultant

to the six nuclear power generating stations as a result of the Three Mile

Island incident. Analyzed and corrected Human Engineering Deficiencies

through job analysis, User Interface design, Control/Display relationships,

and the redesign of emergency operating procedure flowcharts and message

design for Sequence of Events Recorders (alarm typers in the reactor

units).

EDUCATION

MSIE, Sociotechnical Systems: University of Wisconsin-Madison

BA, Psychology: University of Minnesota-Twin Cities

MEMBERSHIPS

Institute of Industrial Engineers

Minnesota Usability Professionals Association

Human Factors and Ergonomics Society

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