Customer Service Representative

Roberto Patricio

**** ******** ******, *******, ******** 23513 757-***-**** ******@*****.***

Objective

To apply my education, technical skills, and experience, into the areas of hardware,

software,

and network support.

Technical Skills

• C++, HTML • Windows 9x XP, Vista

• Microsoft Office Suite products • Computer Setup/Installation

• Adobe Audition, Photoshop, Illustrator • Computer Troubleshooting

Education

Currently earning a Bachelor of Science Degree Business Administration (Network

Engineering)

Old Dominion University, Norfolk, VA Graduate 2010

Associate of Science Degree Business Administration

Tidewater Community College, Norfolk, VA 2008

Associate of Applied Science Degree Multimedia

ITT Technical Institute, Norfolk, VA 2004

Technical Experience

Web/Content Developer Internship

BlogNetNews.com, Norfolk, VA Mar. 2007 to present

Successfully collect & organize database of content in order to successfully

launch sections of website, and update/manage databases/files (FTP/MySQL).

Computer Tape Operator

OAO Technology Solutions, Chesapeake, VA Sept. 2008 to Mar. 2009

Accurately mounted & dismounted tape media in tape drives, and ensured

local tape backups executed on all devices as scheduled.

Kennyoake Administrator Co Op

Entercom Communications, Virginia Beach, VA Aug. 2008 to Jan. 2009

Edited/created video for use on the radio station website, originated concepts

for design & write printed & web materials relevant to the promotion, and

edited and produced audio utilizing Adobe Audition editing software.

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Programming Support/Forms Developer – Internship

Liberty Tax, Virginia Beach, VA Aug. 2007 to Jan. 2008

Accurately updated e file layouts and bar coding using internal development

and scripting tools, and performed unit testing using internal testing tools.

Tier 1 Technical Support Customer Service Representative

Cox Communications, Chesapeake, VA Jun. 2006 to Jan. 2007

Successfully ensured customer satisfaction and loyalty by handling a wide variety

of technical inquiries, troubleshot service issues for video, data and telephony

products, and issued trouble call tickets and document issues using internal tools.

References furnished upon request

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