Customer Service Technician

Walter Wilcox

**** *. ***** *****

Atlanta, GA **339

Cell: 229-***-****

**********@*****.***

OBJECTIVE

COMPUTER TECHNICIAN

Computer technician position where over ten years of experience

will add value to operations and customer service. Will bring a

strong work ethic, great flexibility, excellent customer service

and tremendous energy to the position.

PROFILE

Knowledge of MS-DOS, all versions of Windows, and Microsoft

Office.

Familiar with Lotus Notes and Linux.

Experienced with PC setup and installation, as well as various

peripherals, data entry and backup, and file updating.

Experienced with printer setup and installations locally and over

networks.

Experienced with upgrading and repairing several different types

of printers and PC's.

Experienced in project training, maintaining inventory, and

customer service.

EMPLOYMENT

S&A Computer Services Inc., Valdosta, GA

Sep.07 - July .09

Computer Support Specialist\

Manage seven different Weyerhaeuser plants throughout

Georgia and Florida serving as a Hewlett Packard

computer tech, providing desktop, laptop, server, and

printer support for all users.

Perform hardware and software installation,

configuration, moves, adds, and changes in a timely

manner to meet SLA's.

Repair computers using SMS remote and Remote Desktop

Connection, as well going onsite to fix various

issues.

Work Bank of America projects in which I perform

assessments and create designs to optimize the

current structure of their print devices to reduce

printing costs.

Travel throughout the U.S. performing various

migrations for International Paper and Morgan

Stanley.

Perform backup printer support for Fidelity.

Connexion Systems & Engineering (Siemens), Sparks,

GA 3 month project

Computer Technician

Participated in migration projects in which we upgraded end users

from Windows 2000 to Windows XP over the network for BASF (The

Chemical Company).

Supported any kind of hardware or software issues throughout the

facility of 80 end users.

Performed hard drive wipes at the end of projects.

Wulff Enterprises

Copier Technician

Feb. 07-May. 07

Received, tested, cleaned, and stocked out of lease copier

machines for resell.

Performed repairs on defective copiers, fax machines, printers,

and scanners.

Maintained inventory.

Subcontractor, Decision One Apr. 06

-Jan. 07

Computer Technician

Prepared, installed, and repaired election machines for upcoming

elections throughout the U.S.

Provided election support during elections.

Served as a Dell service provider, in which I repaired and

upgraded Dell desktops and laptops.

Managed a variety of different projects, including upgrades for

Dell and color printer installs for Kroger's grocery stores.

Repaired several different types of printers and computers for a

variety of different companies.

Performed migrations for several different companies.

Advanced Technology Services, Atlanta, GA Jul.

99-Jan. 06

Computer Technician

Traveled throughout Southwest Georgia serving federal, private,

and public sectors with on-site maintenance and repair of

computers printers daily.

Served as a break/fix tech for Caterpillar as well as completing

installs, upgrades, data transfers, and setting up training

rooms.

Gained excellent experience in system operations and various

types of hardware and software.

Responsible as front line technician for more than 1000 end

users.

Call-Tech Communications, Albany, GA

Feb. 03-Oct. 03

Technical Support

Troubleshoot internet related issues with Bellsouth customers.

Assisted in training and supervising staff.

Remotely installed and diagnosed different types of DSL modems.

Demonstrated strong customer skills.

EDUCATION

Albany Technical College, Albany, GA Oct. 97-

Jun.99

Major: Computer Information Systems

Received certificates in computer networking and microcomputers.

CERTIFICATES

A+ Certified

Dell Certified

[pic]

Contact this candidate