Project Manager Management

OBJECTIVE

To contribute to the success of a corporation by utilizing my extensive

Information Technology and Project Management skills

PROFESSIONAL SUMMARY

Solid background in business process engineering and systems development

life cycle, including analysis, design, development, testing, and

implementation of applications development. Seasoned in all aspect of

project management, including charter, project plan, design and testing,

implementation and control, and project sign-off. Effective communicator,

with special interest in results through strong customer relation

management skills; works well autonomously or in a cross-functional team-

environment to meet deadlines while maintaining a professional and high

quality of work.

TECHNICAL SKILLS

Project Management Tools: Microsoft Visio 2003 and 2007, Microsoft Project

2003 and 2007

Programming Languages: C/C++, JAVA, JavaScript, Visual Basic, HTML

Software Applications: Microsoft Project 2003, SPSS, Microsoft Office XP,

Rational Rose, Visual Basic 6.0, Visual C++, Borland C++

Database Design Tools: SQL, Sybase Power Builder 7.0, Microsoft Access 2003

and 2007

EDUCATION

M.P.A. Finance and Management

August 2005

Georgia State University, Atlanta, Georgia

Phi Beta Delta: Alpha Lambda Chapter - Honor Society for International

Scholars

B.B.A. in Computer Information Systems

December 2001 Georgia State University,

Atlanta, Georgia

Fundamentals of Project Management

August 2005

New Horizons, Computer learning Center, Atlanta, Georgia

LANGUAGES

French (Native), Spanish (Conversational).

WORK EXPERIENCE

PracticeWorks, Inc., Software Support Department, Atlanta, Georgia

Technical Project Coordinator/Support Analyst

June 2007 - Present

o Assist dental practices with the implementation of dental practice

management software

o Provide & coordinate support to dental based software applications

o Ensure all client issues and resolutions are logged utilizing the

internal CRM system

o Submit proposed solutions issues in knowledge base and

internal/external documentation

o Provide input for new products, features, product usability and

supportability

Information and Technology Department, Georgia State University Atlanta,

Georgia

Computer Lab / Help Desk Technician

January2006 - June 2007

o Provided technical support to students and faculty

o Tested software packages

Information and Technology Department, CARE USA, Atlanta, Georgia

Project Lead

August - December 2005

Defined and planned activities required to dispose of CARE's retired

computers and peripheral hardware

Analyzed and created a workflow for the efficient completion of moving

equipment, performing & recording inventory, staging hardware, formatting

hardware and verifying that all software has been removed, and the

subsequent disposal of hardware

o Implemented preparation/disposal processes and coordinated with vendors

and Technology & Operations team

o Documented processes and recommendations for a permanent and ongoing

disposal process, including a continuous improvement cycle

o Presented recommendations, modified as needed and finalized

o Provided documentation for an ongoing disposal process cycle

Project Manager May -

August 2005

Provided leadership to a cross-functional team of 10 members to the

successful completion of the Desktop Migration Standards and

Implementation project

o Developed Project Charters, including scope, business objectives, funding

estimates, resource estimates, risks and mitigation plans, and escalation

processes

o Created and managed the project schedule, tools, deliverables, and team

objectives.

o Facilitated and led the development of standard processes that create

efficiencies and reusable work plans for generic migration projects

o Managed activities and schedule to complete deliverables and presented

results with team participation

o Developed a transition plan for handoff and next steps related to

ownership and management of work products

o Facilitated hand off and team acceptance

Student-University Center, Georgia State University, Atlanta, Georgia

Graduate Research Assistant (Information Technology Specialist)

March 2002 - August 2005

o Administered department database system

o Provided technical support for departmental Staff

o Maintained the department's website using HTML and Dreamweaver MX

o Managed email stations and coordinated repairs

Building Manager

September 1999 - March 2002

o Managed a 240,000 square feet, three facility complex with an event

schedule averaging 24 reserved events and 525 attendees per day

o Coordinated audio-visual setup, maintenance and other services during

center operations

o Responded to and managed incidents, emergencies and crisis situations

o Maintained equipment inventory and control

o Trained and Directed a team of 12 audio-visual/set-up member

PROJECTS EXPERIENCE

Programmer/Analyst June

- December 2001

Developed specifications and system structure for an online coffee shop

using UML notations

Developed an online coffee shop prototype using ASP technology

Created all documentation in compliance with IEEE standards

System Analyst

January - May2001

Created requirements for an information processing system for a wholesale

company

Designed, developed and implemented an information processing system for

a wholesale company using UML notations

Developed system prototype

Database Developer May

- December 2000

Designed, and implemented a GUI and RDBMS applications for a car

dealership DBSM using Power Builder 7.0 and SQL

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