Manager Sales
Resume:
Monica L. Hayden
Duncanville, TX 75137
*************@*****.***
Qualifications Summary
Self-directed manager with strong organizational and leadership skills. I
have a proven track record for excellent sales performance with the ability
to solve difficult business problems while focusing on driving revenue and
meeting customer needs. Consistently maintained sales objectives while
serving as manager while coaching other Media consultants.
Career Highlights
. Promoted to multiple leadership roles due to my outstanding sales
performance, positive attitude and leadership skills
. Selected to be apart of the Management Development Program and
Leadership Development Program. I successfully completed 3 special
projects and graduated from each program.
. Managed several teams of 15 or less media consultants
Professional Experience
SuperMedia Inc. 9/06 - Present
Dot.com Manager
. Business to Business inside/outside sales and cold calling to generate
revenue from advertising
. Prepare Advertising Campaigns for businesses Locally, Regionally &
Nationwide
. Demonstrate Superb Salesology / Sales Call Process
. Provide advertising marketing solutions for small, medium and large
businesses
. Proficient in CRM PeopleSoft System - VISION
. Provide product knowledge to our clients about different products and
services
. The ability to overcome objections on a consistent basis while having
the ability to be flexible to all policy changes on a as needed basis
. Provide training to Media Consultants on products: SM Local, Direct
mail, Print, Internet, IYP, Search Engines in addition to coaching
Sales Call Process
. Successfully executed several special projects companywide which
enabled me to be an additional resource for IDS while trainers were
teaching new hire classes
. Leadership - providing coaching and self prospecting methods to a team
of 12 on a consistent basis throughout different teams.
Accomplishments
. ZERO charge backs for 2009
. 107% YTD Performance 2009 & Averaging over 107 % consistently
. 17 Six Figure Club Awards - Achieving 175% or greater of quota within
a pay period from 2006 - 2009
. 41 pay periods over 100% to quota from 2006 - 2009
. Promoted to Team Lead in 2006 and later promoted to Dot.com Manager
. MDP - Promoted to Management Development Program & Leadership
Development Program
. Lead team to achieve two Darrin Rayner Gold Award for 6 + consecutive
pay periods of over 100% in 2007, 2008, 2009 and 4 Individual Darrin
Rayner Awards in 2007, 2008, 2009
. 1st Media Consultant to sale the most new multi-product bundles with
the Southwest Division Media Consultants
SBC/AT & T Yellow Pages 11/05 - 06/06
Account Executive
. Sold business to business websites for the Southwest
. Proficient in CRM VAST
. Suggested upgrades to customer's websites based on business assessment
. Manage websites up to 20 pages & complete 60-80 website per month
. Process contracts & assist ISM, SSR and Area Internet Manager as
needed
. Update forms to be issued to reps & fax/print necessary documents as
needed
. Web Support for reps on their appointments with new clients or
existing clients
Accomplishments
. Up sold 60% of all new websites sold
. Top Performer
Ideal Interactions 08/04 - 09/05
Call Center Manager & Quality Assurance Manager
. Business to business sales, cold calling and monitoring phone calls to
enhance performance
. Provided one on one coaching regarding performance plans
. Train agents over gas and energy guidelines and business to business
sales
. Recruiting & assist with HR duties dealing with the testing, new
hires, prescreening, scheduling of interviews, enrollment of benefits
and employment benefits prior to becoming a permanent employee.
. Demonstrate excellent diverse managerial skills in leading, planning,
and organizing the call centers environment. Conduct HR duties for
temporary and permanent employees regarding their medical and dental
benefits as well as employment benefits
. Consistently, track sales record and submit gas & energy sales
. Notify temporary agencies of status of temporary employees and assist
with website job postings
. Supervise a team of 20+ employees & provide employment web posting for
company
. Lead group meetings and assisted with escalated phone calls
Accomplishments
. 136% YTD on sales
. Promoted To QA Manager within 2 months of employment
. Promoted To Call Center Manager within 4 months of employment
. Top Performer for 26 consecutive pay periods
SITEL/General Motors Division (Austin) 03/04 - 8/04
Customer Relationship Manager
. Taking inbound calls in a call center environment with multi-line
phones
. Process customer request/complaints in a timely manner
. Effectively resolved sensitive negotiations and conflicts with
integrity.
. Business to Business sales
Accomplishments
. Promoted To Team Lead
. 104%YTD Performance
Education
Major Communications/Minor Spanish
Prairie View A & M University - Sept 2000 ~ Dec 2005 (Prairie View)
Mountain View Community College - Summer 2002 ~ 2007 (Dallas)
Town & Country Community College - Dec 2002 ~ May 2004 (Houston)
Computer Software Skills
MS Excel, MS Word, MS Outlook, Windows XP, MS Power Point, Adobe Reader 7.0
& Photoshop, MS Live Meeting, Right Fax, Salesforce.com, CRM, VAST, SOA,
People Soft, Aspect, Ensemble Pro, Internet Explorer & Etc. Typing 50 wpm
Contact this candidate