Service Real Estate
Resume:
Patrick Keery
Bethel CT. *****
********@*******.***
Summary
. Extensive experience in conducting the RFI/RFP process for the
procurement of new and existing service suppliers and product vendors
. Proven success in negotiating mutually beneficial supplier agreements
in alignment with financial goals and service level requirements
. Oversee the implementation of supplier service and product offerings
in accordance with contractual terms
. Demonstrated skill in managing strategic supplier/vendor relationships
including metric analysis and performance management
. Liaison between Suppliers and Sales, Account Management, Marketing,
and Client Human Resources to ensure compliance with industry
standards and Client service level agreements
. Six Sigma Certified: Green Belt
Professional Experience
Cartus Corporation, Danbury CT
(1990-Present)
Supply Chain Management (2001-Present)
Supply Chain Manager - Freight Forwarder Logistics (July 2008 - Present)
. Manage a network of 50 Global Freight Forwarders with Client Billings
exceeding $150M annually.
. Conduct procurement of Household Good Mover selection and pricing for
over 20,000 travel lanes via web based logistics tool.
. Manage 5 employees responsible for facilitating logistics support on
behalf of 1200 clients and 22,000 relocating corporate and government
employees annually.
. Six Sigma Project Lead on service improvement initiative: Improved
customer satisfaction results by 14% year over year via realignment of
logistics team, implementation of metrics analysis, and increased
focus on real time customer satisfaction levels.
Supplier Account Manager (September 2006- May 2008)
. Responsible for overseeing Global Supplier Performance on behalf of
Cartus' largest client (Genereal Electric) for all third party
supplier networks including Real Estate, Human Resource Career
Services, Travel, Transportation, Lodging, and Household Goods
Shipment.
. Oversaw the procurement of suppliers for new service offerings and
logistics support inclusive of capability analysis and financial
impact to Client.
. Facilitated training for Suppliers, Operations, and Client Human
Resources to ensure compliance with Client service level requirements
and Sarbanes Oxley regulations.
. Liaised with Client Billing and Supplier Payable teams to confirm
financial accuracy and process efficiency.
. Conducted weekly analysis of supplier performance via metrics analysis
and reporting in accordance with Cartus and Client requirements.
Identify defects and implement service improvement plans to ensure
compliance with service goals.
. Identified and mapped Supply Chain Management capabilities against
Client requirements and made recommendations designed to improve
Client and Customer service results.
. Reviewed Client service offerings and made recommendations for
alternate programs more closely aligned with Client financial and
service goals.
Global Supplier Relationship Manager (March 2004 - August 2006)
. Responsible for managing the performance of 89 Destination Service
Suppliers in 130 countries with client billings totaling $45M
annually.
. Managed Supplier Pricing Team which negotiated over 1500 supplier fees
annually on behalf of 600+ Cartus Clients.
. Facilitated RFI/RFP process for Service Suppliers which entailed
coordinating and participating in site tours, scoring RFPs,
negotiating pricing and service level terms, and finalizing agreements
in accordance with legal requirements and Cartus strategic
initiatives.
. Created and implemented supplier service improvement initiatives
inclusive of monthly metric analysis, best practices analysis and
implementation, service recovery action plans, and training. Result
was a 23% year over year increase in Client evaluation favorable
scores.
. Six Sigma Project Lead for gathering and analyzing Critical to Quality
Client data for Supplier Lodging network. Implemented alternate
Supplier Housing search process based on findings which resulted in
Client satisfaction scores increasing16%.
Supplier Alliance Manager (February 2001 - March 2004)
. Responsible for planning and executing service delivery rollouts for
new strategic supplier partnerships including Fidelity, Marriott,
AVIS, and CORT Global which entailed creation of marketing materials,
supplier training, and monthly metric reporting and analysis.
. Supervised Supplier Team responsible for daily operational functions
including: supplier training, reporting, quality assurance, referral
invoicing and collections, service issue research and recovery, and
additional ad hoc projects.
. Participated in drafting and negotiating supplier contracts (Fidelity,
AVIS) inclusive of service level agreements, performance penalties,
and mutually beneficial financial terms.
. Created a streamlined supplier payable and Client billing process for
Cartus' Hotel network which decreased Cartus' billing write offs and
resulting financial exposure by 72%.
. Conducted financial and service capability analysis for new supplier
opportunities with a focus on streamlining existing processes,
improving service, and maximizing revenue.
Real Estate Services (1993-2001)
Senior Real Estate Specialist (11/99-1/01)
. Supervised 16 employees responsible for managing the Real Estate
evaluation and acquisition process inclusive of reviewing corporate
purchases totaling $100M annually.
. Oversaw the ordering and performance management process for over 5,000
Real Estate Suppliers with annual billings exceeding $23M.
. Created streamlined order and review process which resulted in
increased productivity and quality. Awarded the Connecticut Quality
Innovation Award for this initiative.
. Maintained a 98% employee retention rate throughout highly volatile
employee market.
Property Evaluation Specialist (7/93-10/99)
Analyzed domestic and international markets for Real Estate property
purchases totaling $75M annually.
. Performed on-site inspections to protect the interest of corporate
clients and employees.
. Initiated cost-effective procedures, which resulted in improved
service and savings for corporate clients.
. Procured data for analysis and forecasting of market trends.
Accounting (1990 - 1993)
Auditor (12/90-7/93)
. Audited property ledgers upon completion of relocation process to
ensure proper billing to client.
. Completed monthly account and bank reconciliations, revenue reporting,
and other special projects.
Education and Training
Fairfield University, Fairfield CT.
B.A. 1990
MS Word, Excel, Power Point
Certified Relocation Professional, 1994
DiSC, LEAD, MAGIC Training
Connecticut Quality Innovation Team Award, 2000
Speaker: 2004, 2005 Global Supplier Conferences
Contact this candidate