Customer Service Quality Control
Resume:
D ebra L. Thurston
Fort Wayne, I N 46804
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D I RECTOR OF H U MAN RESOURCES w ith 21 years of expertise in all
M anagement and Human Resource responsibilit ies, seeking long term, full-time
employment. I mplemented employee benefit packages, and negotiated insurance
contracts, resulting in increased benefits to employee, and decreasing the expense to
t he corporation. I believe that my experience in owning and operating a business,
as well as my ability to deal well with people, will result in increased profitability
for your organization.
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S umma ry of Qualifications
Every aspect of Human Resource responsibilities, including union
negotiations, mediation, and health care insurance plan negotiations
In terviewing, hi ring, annual reviews, disciplinary action and release of
employees
Keeping abreast of all Labor Laws, including the latest Immigration and
Naturalization Regulations
Maintain and update personnel records
Acquire all necessary “New H i re” and withholding tax documentation,
i ncluding I-9 forms with verifications of documentation, and Indiana Child
Support Withholding
Review of Office Policy and Procedures with all employees, including OSHA
regulations, and t raining
Drug Screening, Background and Criminal H istory checks
All aspects of Payroll
Benefit Management, including: Simple IRA’s, vacation, sick leave, personal
leave, holiday compensation, overtime, and severance packages,
u nemployment, workman’s compensation
Monitoring and facili tating required continuing education credits and proper
l icensure
Preparation and analysis of business reports, including P&L’s, and Balances
Sheets, as well as Daily, Monthly, and Year End Reports
Facilitation of corporate team meetings
Software Upgrade Installations, Implementation and Training
Proficient in Microsoft Office and PowerPoint, as well as Microsoft Excel
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P rofessional Experience
1989 to 2010 DaVinci Dental Spa Owner/Operator/H.R. Director
7205 Engle Road
Fort Wayne, I N 46804
1987 to 1989 Fort Wayne Foundry Quality Control Supervisor
3404 Conestoga Drive Machine Operator
Fort Wayne, I N 46808 Quality Control Line
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E ducation and Technical T raining
Currently enrolled Colorado Technical University
completing Bachelor of Science Degree Colorado Springs, CO
Business Administration with a concentration
In Human Resources (Est. Graduation Date 6/2012)
1987 th ru 1990 Indiana/Purdue University
Business Administration Fort Wayne, I N
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Accomplishments
Negotiated with unions and insurance carriers, resulting in more extensive
benefits for all employees, and decreasing corporate premiums by 25%,
u ltimately increasing profitability
Analyzed individual personality and skill level, in an effort to utilize each
employee’s abili ties, resulting in increased job satisfaction and performance,
and ultimately an increase overall morale and production, in addition to an
i ncrease in employee retention
Increased production by 308% over a 10 year period, utilizing personality
analysis, continuing education and t raining, and enhancing communication
between Management and Core-Team
Increased client retention rate and sales, by enhancing employee knowledge
and communication skills, customer service t raining, and implementation
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Contact this candidate