Customer Service Sales

Andrew Michael Nunes

**** ******** *****

Rancho Cordova, CA 95670

Mobile: 916-***-**** ~ Home: 916-***-****

****.*****@*****.***

Objective:

Seeking employment in a productive environment where I can utilize the

professional skills and training I have received in technical (software and

hardware) services.

Skills:

. Proficient in all Microsoft Office applications: Access, Excel, Word,

Outlook, PowerPoint, Publisher, Project, InfoPath and Visio.

. Proficient in administering Windows operating system (XP, Vista, 7 and

Server 2003), Linux OS distributions and

OS X for Mac.

. Knowledge in Numara Track-It 7.0 & 8.5, Adobe 9 Standard/Professional.

. Trained in using SQL for queries in databases.

. Proficient in network administration utilities including: Novell

GroupWise, Novell iManager, and Novell Console One

. Experience in troubleshooting computer software and hardware.

. Ability to install printers, hard drives and other peripheral devices.

Education:

Bachelor of Science, Information Systems Security (Currently Attending)

Associate of Science, Information Technology - Computer Network Systems

(Graduation: March 2009)

ITT Technical Institute, Rancho Cordova, CA

Work Experience:

Student Assistant

Department of Toxic Substances Control - Office of Environmental

Information Management

Sacramento, CA 11/2008 - Present

. Primary point of contact for trouble-shooting and resolving technical

issues for DTSC customers who have operational problems.

. Operate IT Help Desk by classifying and distributing phone calls,

faxes, work orders, and e-mails to proper parties for resolution.

. Trouble-shoot and resolve software and hardware trouble ticket

requests.

. Support service needs of user groups and assist in maintaining

department computers, laptops, and printers.

. Provide assistance regarding: system procedures, system status,

downtime procedures, installations, setups, error messages, and work

order status.

. Provide assistance with features and system navigation to customers as

it relates to DTSC approved software and hardware products.

. Develop and maintain Help Desk procedure manual, and maintain Agency

confidentially at all times.

. Work with customers in developing SharePoint sites to meet the

collaborative needs of various units within DTSC.

Student Assistant

Department of Toxic Substances Control - Office of Data Evaluation and

Environmental Indicators

Sacramento, CA 11/2007 - 11/2008

. Collected and keyed-in data related to Biennial Hazardous Waste Report

from multiple internal and external sources.

. Assisted in project management while following Federal reporting

requirements for Biennial Hazardous Waste Report.

. Aided in development of screen designs, data queries, databases,

report layouts, data entry, and providing telephone support to

clients.

. Performed quality control checks and debugging on internal databases

and applications.

Andrew Nunes

Page 2

Brand Representative

L'Occitane en Provence

Sacramento, CA 09/2006 - 11/2007

. Faxed and emailed store sales figures and related data to corporate

headquarters.

. Audited inventory, updated visual outlook of store for new marketing

campaigns, and documented employee adherence to companywide personnel

policies.

. Responsible for opening and closing store and nightly bank deposits.

. Provided superior customer service oriented sales.

. Continually met and exceeded weekly sales goals. Maintained and

updated customer database.

Contact this candidate