Years Experience Technician

DONALD D. PARUTA

OBJECTIVE

To Secure a position in your company as a Field

Technician.

employment history

2

**** ** **** ********** *****

International, Inc. Alpharetta, GA

Technical support, Writer

Responsibilities:

Create, update and revise online help to be made

available on vendor terminals.

Develop, maintain, and update documentation in

contribution to a total documents package and as part

of a team

Create Flash based multimedia as a promotional

marketing tool and as part of bid proposal materials.

Additional experience:

Request for Proposals (RFP)

Context sensitive documentation

Online help system

Contract - 2008 Redix

International, Inc. Somerset, NJ

Technical support

Responsibilities:

Troubleshoot and resolve customer issues.

Assist to identify customer system and equipment

problems.

Create, update and revise help documentation in

support of a proprietary format conversion software

suite for users in the medical billing field.

Assimilate user testimonials for contribution to

website and printed sales material.

1991 - 2008 Computer Solutions,

Inc. Branchburg, NJ

Field technician, Help desk, Consultation and

Instruction

Responsibilities:

Field Technician; install and support our products in

the field.

'Help desk; Receive, investigate, resolve and track

trouble tickets.

Troubleshoot and resolve customer issues for our

software.

Assist to identify customer system and equipment

problems.

Determine and order supplies and equipment needed for

repairs and/or replacement of defective system

components; i.e.) our leased equipment.

EXPERIENCE

. 16 years experience in classroom

instruction, product troubleshooting.

16 years experience as a field technician; SQL

server, software and peripheral installation.

Certificate: MSSQL server administration.

14 years experience writing technical and promotional

documentation.

Experience with Microsoft OS and office environment;

UNIX;MPE.

SKILLS-Attributes

Excellent written communication skills and public

speaking skills.

Can handle multiple projects simultaneously and

deliver work in a timely and professional manner.

Well versed in and dedicated to good customer

service, having handled isssues via phone, email and

ticketing systems.

Willing to work extended workweek, including some

evenings, weekends and travel as required.

Safe driving record. Have a valid and current Georgia

driver's license.

Ability to work independently and in team

environment.

Capable of installing, understanding and using many

types of software, related to enduser; component;

OS; system maintenance i.e.)back up plans.

Certificates

Microsoft SQL-Administration

Consultant - Channel Partner HP9000 Series 800

systems

Education

1990 - 1991 Plaza School of Technology Paramus NJ

Certificate: Field Technical Support

Graduated ; 3.8 grade average

1996 - 1998 County College of Morris Randolph NJ

College course work completed

Deans Honor Roll - one semester

Major - Computer Science

Studies include: Systems Life Cycle, analysis and

design.

volunteer experience

Habitat for Humanity, Cub Scout Parent volunteer

leader

Contact 732-***-**** ************@*******.***

Location: Acworth Georgia

Contact this candidate