Human Resources Customer Service
Resume:
D ea r Sir/Madame:
I f considered and offered a position in Human Resources, the visionary leader today, for tomorrows
challenges in H R I n it i atives a nd S trategic Pl anning . A new and fun approach that will shake the
foundation of the mind and body of the HR Organization, the heart and soul of the Corporate
O rganization, through “ The I l l umination of Conscience in H uman Resources”
"CHANGE DOES NO T HAPPE N, WIT HO U T DRAMAT IC EVE NTS, TO ACCELARATE T H E
T H I NK I NG OF T HE M I N D" Movie quote from “Lady in the Water”
T hrough T he I l l umination of Conscience in H uman Resources, in knowledge and
u nderstanding of H R I n iti atives, I AM creative and innovative, implementing and enhancing the
i nternal evaluation and orientation process, of the balance in work and l ife of an employee. The
w isdom in S trategic planning, of administrating and enforcing the enhanced internal evaluation
a nd orientation process, based on honesty and respect, t rust and loyalty of an employee, in compliance
to Federal, State and Local HR Laws.
Allow me 20 consecutive days with the Corporate Legal Organization, to S trategically Pl an the H R
I n i t i at ives l ike Pro Bono work, for the public good, and time to seek outside theatrical vendors, by
enhancing the policy and procedures of the Corporate and HR Organization, creating a true tolerance
a nd harmonious work environment, in the areas of Employee Relations and Total Rewards. On the
21 day, I wil l present and conduct T he Fi rst Wave of “The I l l umination of Conscience in
st
H uman Resources,” to fairly and equally awaken the mind and body of the HR Organization, the
heart and soul of The Corporate Organization. You can rest assured; the mind and body, and the
heart and soul of the Corp. Legal Organization, wil l remain silent during the enhanced internal
evaluation and orientation process of “ The I l l umination of Conscience in H uman Resources.”
T hrough examples in words and actions, you wil l come to know and understand, “ The I l l umination
of Conscience in H uman Resources,” i n compliance to Federal, State and Local HR Laws, based
on honesty and respect, trust and loyalty of an employee.
With the approval and ful l support of the Corporate Organization, I A M able to accomplish great
t asks. The greater support, the greater I A M able to accomplish, through “ The I l l umination of
Conscience in H uman Resources,” i n recruit ing and retention based on evaluation, in the balance
of work and l ife of an employee, classified l ike the movie ratings, G, PG /13 and R; on Sexual
H a r assment, Sexual O rientation, Cannabis Usage (CA Health Code 11362.5 (a) The
Compassionate Use Act of 1996), a nd Religious Observances. I f and when an employee betrays
t he trust and loyalty of the Corporate and HR Organization, re-evaluate the employee based on truth
a nd honesty, the T OP SECRET I NGRED I E N T ( TSI) in the policy and procedures of the Corporate
a nd HR Organization, in compliance to Federal, State and Local HR Laws, l ike that of The US
Government and the Coca Cola Organization. Reprimand an employee, l ike the “Repair Man” in the
movie “Wanted,” with Angelina Jolie, in humor only.
The passion of the Corporate and the HR Organization is within my heart and soul. Unfortunately, it
only took me 47 years and 9 years ago, to find my calling in l ife’s career in HR. Honestly, I do not
possess the formal and prestigious educational credentials such as you and /or with other candidates
(AA / BA / S / P HR). But only possess a Certificate Program in Human Resources: Benefits and
Compensation from Cornell University. Step by Step Guide to Supervising Employees from the
A merican M an agement Association (AMA). With 9 years l ife experience in HR, 12 years of Office
A dministration, and adequate understanding of Six Sigma Methodology.
Desired annual total benefits and compensation is $77,700, or comparable honest earnings to that of a
V ice President or Director, of the Corporate and the HR Organization, will ing to travel, relocate, and
B i-l ingual in Tagalog. If I A M not considered, I hope and pray I at least entertained your mind and
body, of “ The I l l umination of Conscience in H uman Resources,” f rom the heart and soul, of
Joseph B. Reyes. I look forward to hearing from you soon!
Regards,
Joseph B. Reyes
PS Preferred Contact: Email Thank you!
SUMMARY OF PROUD ACCOMPL ISHMENTS
COCA COLA BOTTL I NG COMPANY
In support of 400+ union and non-union employees on FMLA in 23 branches in three states
(AZ,CA,NV) and increase productivity by 30% was to reorganize internal fil ing system for the
L A Main Branch
SCIENCE APPL ICAT ION I N TERNAT IONAL CORPORAT ION (SAIC)
With a $3 mill ion calling card budget, act as lead contact for the McLean Eastern Region in
converting 5,000+ AT &T calling cards to MCI Network. Received 15% merit increase for
centralizing calling card process between McLean Eastern Region and Corp San Diego,
d iscovered unauthorized charges after complete calling card reconciliation, an excerpt from
A nnual Review, “ The best compliment that I can say Joe has received is the fact that
now the entire Company has mi r rored Joe’s calling card process. Prior, individuals
would just call the AT&T Card Center. Now al l SAIC locations have to submit
a pplications to the Card Center”
E CKERD CORPORAT ION
Promoted to Sr. HR Coordinator in providing outstanding customer support, in a multi-state
locations to Store Managers, Pharmacists, Eckerd Associates, Field HR Reps, and received
monthly recognition awards
F LC ASSOCIATES
Converted manual accounting to automated system util izing Real Word software package: AR,
AP, GL, FS, PR
GOALS: CORNELL U N I VERSI TY~SCHOOL OF I N D USTR IAL AND LABOR
R ELAT IONS~BENEF I TS AND COMPENSATION with Life Experience
ERISA, COBRA, H IPAA, IRS Pub 502 /503, FM LA /CFRA, PDL, PFL, ADA, Title I and I I,
A A, FLSA, EEO, The Equal Pay of 1963, Title VII of the Civil Rights Act of 1964, The
P regnancy Act of 1978, the Rehabilitation Act of 1973, The Age Discrimination Employment
Act of 1967 and The Civil Rights Act of 1991
DETA I LED RESUME OF QUAL IF ICAT IO NS
J oseph B. Reyes
463 Vine Street, Apt 208
Glendale, CA 91204
Email: J *********@***.***
EDUCAT IO N
Cornell University, Ithaca, NY 2.2006
School of industrial and Labor Relations
Certificate Program in Human Resources Benefits and Compensation
American M an agement Association (AMA), New York, NY 12.1999
Certificate of Achievement: Step by Step Guide to Supervising Employees
WORK H ISTORY
Long Term Assignments 8.2003-Present
H R General ist
Cal-Pac Annual Conference of the United Methodist Church, Pasadena, CA
Coca Cola Bottl ing Co, Los Angeles, CA
Southern Ca liforni a Association of Governments, Los Angeles, CA
J acobs Engineering, Pasadena, CA
Countrywide F inanci a ls, Pasadena, CA
Updated PeopleSoft 8.2: New hires, terminations, status changes, transfers, title /salary
Write and update job description on exempt / non-exempt employees, post and place open position
i nternally and externally on internet job boards
Prepare and organize new hire packet (union and non-union)
Work with Third Party Administrators on health, welfare and retirement plan: Secure horizon /Sr.
S upplement, Medicare, short / long term disability, claims and eligibil ity
Conduct new hire and annual benefits orientation
Benefits analysis and plan design: Research and compare competitor’s total benefits and
compensation program, billing and reconciliation
Implement and streamline the internal process and procedures of FM LA of the Coca Cola Processing
Dept
Eckerd Corp, Largo, FL 6.2001-8.2003
Retail / Pharmaceuticals
Sr. H R Coordinator
Promoted to Sr. HR Coordinator
Call Center environment in support of Eckerd Associates on health and welfare, retirement plans
u ti lizing HRIS /Peregrine
Received monthly recognition award for excellent customer service and most productivity (150 in calls)
w ith 93% resolution before escalation
Supported HR Field Reps on handling employee transfers, promos, new hires, terminations, I-9’s, W4,
benefit orientation, scheduling interviews, wage / job analysis
Verified Pharmacist L icense in good standing with State medical Board in 30 States
Atl as Homewa res, Glendale, CA 7.1999-4.2001
Home Decorative
Administrative Assistant
Process daily orders, sales / reports, end of day billing. Customer l iaison to Home Depot and Lowe’s
store chains
Klick Kent and Allen, Alexandria, VA 3.1998-7.1999
Consulting Fi rm
Executive Assistant
Prepare proofread and organizes company brochures: Information, Qualifications, References
Create Excel and power Point presentations
Research via the internet on similar in-house l it igation cases
Prepare weekly agenda staff meetings
Science Appl ication I nternational Corporation (SAIC), McLean, VA 10.1995-2.1998
Government Contract in National Security, Environmental and Health
Voice Network/Telecom Administrator Security Clearance: Confidential
Conducted training class on telephone systems, voice mail, and SAIC / ATT calling cards
Managed the McLean Eastern Region companywide conversion from AT &T to MCI Network (Calling
Cards)
Recovered approx $60,000 of unauthorized usage and charges after a complete calling card
reconciliation
Received 20% merit increase recommend by VP of Corp Global Telecom for centralizing all calling
card process between McLean Eastern Region and Corp. San Diego. Consolidated 4 data base into 1
to improve efficiency and productivity
FLC Associates, Lakeland, FL 1.1991-2.1995
Consulting Fi rm
Office/Facil ities Coordinator
Reported to CEO and supported 35 in-house consultants
Oversee administrative staff: Receptionist, Admin Asst., Accounting clerk
Administered new hire / terminations, annual review, recruiting, benefits, employee relations
Work with building maintenance and contractors on space planning and telephone moves
L iaison with vendors: Building and equipment
Softwa res
PeopleSoft 8.2, SAP, Inf inium, Kronos, MS Office, Outlook, Lotus Notes, Quicken /Quick Books, Real
World, Peregrine, Quintus, Jumbee
Community Organization
Candidate for Board Member of the Atwater Vil lage Neighborhood Council
City of Glendale, Emergency Contact Volunteer (ECV)
Volunteer at homeless shelters and convalescent homes
References
Available upon request
Contact this candidate