Customer Service Sales

Lisa Bilodeau * Elizabeth Road, Danbury, CT *****

203-***-**** ********.****@*******.***

Summary

Experienced product supply planner and sales & marketing and forecast analyst with successful track record

in identifying and implementing supply chain and customer service improvements to address warehouse and

customer issues. Strong analytical skills with the ability to integrate information and provide

recommendations and conclusions. Recognized ability to work collaboratively with other functions.

Exceptional communication and project management skills with ability to interact effectively with all levels of

the organization.

Work Experience

Elizabeth Arden, Stamford, CT

Senior Planner 11/2008 – 1/2010

Primary point of contact for executing production plan/work orders with external manufactures to ensure

production schedules are met to avoid out-of-stock situations and achieve desired customer

service/inventory levels. Analyze and reschedule work/purchase orders including reviewing exceptions on a

daily basis. Responsible for the procurement of materials, including supplier's acknowledgement of purchase

orders, to ensure production schedules meet the master production plan and inventory targets. Support the

resolution of purchased price variances, Accounts Payable/Receivable discrepancies, and identify global

slow moving inventory, including components and provide disposition . Expedite component deliver from US,

Europe and Asia Pacific suppliers to US and European external manufactures by working with freight

forwarders. Coordinate new project plans/launches with Marketing/Sales and Package Development and

manage production schedules to support ship to trade targets. Daily review and input of root cause analysis

to improve out-of-stock results. Review BOM specifications and changes by Package Development, Product

Development and/or Marketing. Maintain and update planning data in Manugistics planning system.

Proctor and Gamble, Bethel, CT

Master Data Coordinator and Product Planner, Braun (P&G) 7/2006 – 11/2008

Primary point of contact for data management for the Braun business. Accountable to ensure all Supply

Chain SAP product level views are complete, on-time and accurate for all Finished Product Goods for NA.

Key User for Global Demand Planning Foundation (GDF) for Product Supply to ensure material and plant

conversions are set-up properly for the forecast to flow through the APO planning system. Quarterly review

of plant percentage splits vs. sales in GDF . Daily review of the Household products and deployment planner

responsibility for NA. Subject matter expert resident for Business Warehouse, SourceOne and OSB.

Projects and accomplishments include:

• Accepted the responsibility to review customer order issues on a daily basis, including creating

manual orders when the shipment lanes have not been created in SAP.

• Determined extent of inventory inaccuracy by distribution center (RTCIS vs. SAP)

• Assisted in the implementation of the GDF process. Worked closely with Demand Planning,

Planners/Manager and the implementation team to assure materials were properly set-up at the

Material and Plant level.

• Developed the scrap/donation authorization approval process through STEAM.

• Accepted the responsibility of the Household planning and distribution responsibilities with the

departure of the deployment planner. Continued to assist in the Household exit strategy for US and

Canada through June ’08.

• Analyzed sales & forecast data (Optiant) to determine safety stock/target days supply at the supply

planning locations.

• Gathered and analyzed the proposed finished goods import lanes ‘08/09 forecast.

Specialty Finished Goods Planner, Duracell, Product Supply (P&G) 11/2005 – 6/2006

Responsible for planning Specialty products that involved working closely with suppliers and freight

forwarders. Some tasks included deploying/balancing products at other distribution centers, reviewing and

updating safety stock/periods of supply, updating the monthly total cell demand requirements for the NA,

analyzing and taking appropriate action to reconcile past due open purchase orders, cleaning up inactive

materials, preparing monthly SO&P documents, and executing new product launches per the plan .

Lisa Bilodeau Page 2

Projects and accomplishments include:

• Assisted in the resolution of system interface issues with JDE and SAP during and after

implementation. Created a 'system issues scenario' spreadsheet with specific error/description with

possible solution.

• Created NA LAG 1 and 3 Attainment and Fill Rate reports for both Braun and Duracell using

SourceOne. This required data manipulation for incorporating the forecast into the measurement

because the forecast was not available at the finish product code level until GDF was implemented.

• Assisted various other managers with small projects, i.e., forecast differential from month to month,

raw material potential obsolescence, J&J FY Pack Plan MPS and supported Optiant update.

• Assisted with the mapping of 'NA Duracell Supply Network' charts for the implementation/design of

APO.

Boehringer Ingelheim, Ridgefield, CT

Specialist II, Clinical Applications Support Group (CAS) (contractor) 8/2004 – 11/2005

Regularly conduct performance functionality testing and monitoring for the Documentum repository system .

Assist with the maintenance of various Documentum docbases to ensure data integrity, standards and

harmonization, including annual user account review. Training administrator for the Documentum courses

that includes maintaining record courses in the Learning Management System and SAP. Answer and

resolve issues in the Service, IDEA Train mailbox. Maintain the North America CAS web pages.

Projects and accomplishments include:

• Designed and launched the North America, CAS Satisfaction Survey on the intranet. This concluded

with analyzing and preparing a presentation with the survey results.

• Created a modeling tool for documenting meeting minutes and tasks to help reduce the use of

multiple spreadsheets and document entry.

• Created a Feedback Questionnaire intranet link for Documentum end users to address user

satisfaction.

Dow Chemical Company, Danbury, CT (formally Union Carbide)

Marketing Supply Chain Specialist 7/2001-4/2004

Responsible for analyzing and reporting sales and inventory volume for multiple businesses, including

identifying customer related issues for the commercial and supply chain functions. Implemented

improvement activities to support the marketing plan goals and objectives for target markets .

Six Sigma ~ Green Belt Certified

• Achieved an 80% improvement reduction in inventory for customer returns.

• Increased on-time delivery performance by 20% for strategic customers in North America.

Marketing

• Designed model, analyzed data and reported trends of key performance indicators

o Regional sales by product performance and application family

Forecast accuracy, Sales & Operations Planning

o

Customer retention analysis

o

Adherence to business service standard and business policies and rules

o

• Led Customer Success Team to improve service to customers and distributors.

• Led projects to outsource activities consistent with business goals and budgets.

o Sampling moved from manufacturing site to 3rd party

Non-strategic customers transitioned to channel partners

o

• Participated in the development of marketing plans for customer/product mix analysis and

customer/product segmentation and channels-to-market.

• Managed pricing activities, including price increase implementation.

• Focal point to answer product specific and service levels questions for field sellers and customer

service.

Lisa Bilodeau Page 3

Supply Chain ~ Order Fulfillment

• Resolved inventory supply availability issues and order fulfillment customer complaints.

• Identified and assisted in the implementation of optimum inventory levels that met business

strategic goals to maintain leadership position.

• Reduced overseas freight costs by eliminating airfreight shipments.

Union Carbide Corporation, Danbury, CT

Analyst Assistant - Strategic Development Group 1999 – 6/2001

Focal point for supply chain related incidents ensuring that issues were addressed and resolved. Provided

service level monitoring, reporting and communication responses to customer service. Reported various

project metrics on a weekly basis as representative in the final SAP R3 implementation phase for various

businesses.

• Developed order fulfillment and sales reports. Measured the effectiveness of the organization

against the target goal metric to ensure work processes were being followed.

• Maintained an implementation plan for the centralization of the Distribution Controller function to

one location.

• Developed and maintained an Acceptance Testing Flow Tracking document that tracked the status

of each acceptance testing phase of SAP R3 conversion. Received a special recognition award for

excellent work performance.

Executive Assistant to Vice President/General Manager 1997 – 1999

Responsible for office management activities, including analyzing budget reports, administration office

equipment contracts, workload issues, timesheets, and maintaining vacation schedules. Planned and

coordinated annual customer outings and the Board of Director meetings.

• Analyzed and reported sales and pricing information monthly.

• Developed a headcount reporting tool to track employee activity for a $1 billion division.

• Saved over $200K by reorganizing staff assignments when there were transfers and voluntary quits.

Human Resource Administrative Staff Assistant 1991 – 1996

Responsible for calculating, analyzing and preparing highly confidential human resource documents for

variable compensation, stock options, salary budgets, and personnel planning.

• Developed a compensation/performance pay spreadsheet that was utilized by the whole

organization. Received a special recognition award for excellent work performance.

• Took on a compensation assistant position until the role was centralized in the corporation.

Received a special recognition award for excellent work performance.

• Created and maintained databases and kept internal manuals, customer contact lists and data

publications evergreen

Computer Skills

SAP, JD Edwards, JBA, Manugistics, Siebel, SourceOne, Business Warehouse, Cognos PowerPlay,

IDEA/Documentum, Learning Management System (LMS), VIP Content Manager, Business Objects, MS

Access, MS Word, MS Excel, MS PowerPoint, ABC Flow, and Microsoft Project.

Membership

APICS – Candidate for CPIM (Certification in Planning Inventory Management)

Education

B.S., Integrated Business with a concentration in Marketing and a Minor in Management - 2001

Teikyo Post University, Waterbury, CT

Graduated Magna Cum Laude

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