Customer Service Manager

CHRISTOPHER J. PARMENTER

***** *. *** *** **. Maricopa, Az. 85138 ************@*****.**** 480-***-****

MANAGEMENT PROFILE

Accomplished Professional with over ten year's diverse experience. I offer outstanding team leadership,

behavioral management and conflict resolution skills. Exceptional organization and multi-tasking skills.

Possess well-developed interpersonal skills and ability to motivate and direct other in a supportive,

cooperative team environment. Excellent work ethics.

Business administration expertise: Coordinate with management, cross functional teams and vendors in

the execution of daily tasks and functions. Generate records and reports, secure equipment and supplies

and comply with all administrative policies and regulations.

Core Competencies:

Team Leadership Training

Time & Behavior Management

Community Outreach & Service

Operations Management

Conflict & Dispute Resolution

Policy & Procedure Administration

Inventory Control & Organization

Warehousing/Distribution

Budget/Cost Management

Computer, Word, Office & Excel

Employment and Experience:

2003- Present: Owner/DJ Karaoke Service. FreeFlight Entertainment. Specializing in wedding and

corporate venues. Scheduling and coordinating with production and advertisement teams. Multi-tasking

and organization of various styles of performances. Interacting with people at corporate and public

venues. Venues include, Country Thunder Az. Country Thunder Dallas Tx. And Intel.

1987- 2003: Ellensburg Police Dept. Ellensburg, Wa. Police Officer/Sergeant. Supervision of patrol

squad. Specialized Training in First Level Supervision and Mid Management. Training Coordinator, Field

Training Officer, Criminal Investigations, Narcotics Investigator. Established Policy and Procedures for

Traffic Accident Investigation. Developed Accident Investigation user guide for patrol officers. Domestic

Violence Instructor. Developed Department Policy and Procedure Protocol for Domestic Violence.

Trained in Critical Incident Command and Response. Established School Critical Incident Response

Policy. Organized all aspects of narcotic investigations including all files for prosecution. Established as

an expert witness in narcotic investigations and marihuana leaf identification. Evidence Inventory and

Control. Working within an establish budget. Community Orientated Policing. Numerous letters of

appreciation and accommodation for achievements.

CHRISTOPHER J. PARMENTER, resume page 2

1986-1987: Solar Gold of Nevada, Manager. Conduct sales seminars and train sales staff to conduct

seminars. Oversee supervision of a phone room service. Coordinate, oversee and inspect the construction

and installation of each unit. Maintain and oversee all inventory and stock control.

Upon assuming management duties, company was financially operating within a negative deficit. Within

four months I was able to increase sales and production and had the company operating with a positive

financial income.

Military: USMC/US Army, Sgt/E5

Manager: USMC POST EXCHAGE MANAGER, Retail Sales. Supervision of civilian and military

personnel. Scheduling, Stocking and Inventory, Accounting and Budgeting, Customer Service, Daily

Reports, Coaching and Counseling, Employee Evaluation and Team Building.

Military Police: Supervision/Sgt.

Received all meritorious promotions and a Meritorious Mast for Leadership and Dedication.

EDUCATION:

Mid Management through the Washington State Academy

First Level Supervision through the Washington State Academy

Police Officer Standard of Training both Washington and Nevada

AA Degree, Police Science/Criminal Justice. Lassen Community College, Susanville Ca.

Management in Post Exchange Operations- USMC

Accounting and Budgeting: USMC

Management Courses - Career Path and Fred Pryor.

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