Customer Service Quality Control

James Moran

**** ****** ****, *****, **** ***** Phone: 419-***-**** or 419-***-****

e-mail: ***@**********.***

OBJECTIVE

A position in food/bakery-production or warehousing processes or related

field, which will provide an opportunity for expansion of my experience and

education in the Baking/Warehousing/Transportation related industries,

Strong Union Experience.

EXPERIENCE __

WAREHOUSE ASSOCIATES, INC. LP Lima, Ohio, Union Atmosphere

MANAGER (5/25/05-PRESENT)

Responsible for the logistics, distribution and delivery of stored and

warehoused products, national and international, quality, Providing highest

customer service, staffing and regulating daily operations.

Krispy Kreme, Monroe, Ohio

Asst. Mgr. (7/16/03 - 10/04/04)

Responsible for wholesale production and plant/employee efficiency of yeast

raised/cake doughnut lines, employee man hours, scheduling and overall

plant operations, GMP's

NICKLES BAKERY, LIMA, OHIO, Union Atmosphere

Bread/Bun Production Supervisor, (12/97-11/02)

Responsible for daily production and employee scheduling, weekly payroll,

efficiency of lines and damage reduction.

NICKLES BAKERY, ELKHART INDIANA PLANT, Union Atmosphere

Production Supervisor, (1993-12/97)

Relief Supervisor, (1990-1993)

Responsible for all shift supervisor/lead man vacations, quality control,

training new employees and production distribution.

Production Work (Summer 1980-1989, while attending college)

Diverse manufacturing and production responsibilities including stocking

and ingredient inventory maintenance, shipping and receiving, production of

bread and bun products, material handling/machine operation, checking

route orders.

STEVEN BOWERS, ATTORNEY, ELKHART, INDIANA

Intern (Practicum) (1983-1984)

Practicum provided introduction to the legal system, with responsibility

for

research and assistance on a wide variety of client projects.

EDUCATION

THE LONG CO., MANAGEMENT MINDED LEADERSHIP, January 1998

AMERICAN INGREDIENTS COMPANY, Fundamentals of Baking Seminar, June 23, 1997

MGMT MINDED CORRESPONDENCE FOR SUPERVISORY DEV., October 1996

THE LONG COMPANY, SUPERVISORY LEADERSHIP SKILLS, December 1990

THE AMERICAN INSTITUTE OF BAKING, MANHATTAN, KANSAS

Baking Science and Technology, Graduated December 15, 1989

Certified Quality Control Sanitarian, Certified January 23, 1990 & January

1, 1993

Safety and Ergonomics Seminar, October, 1990

Advanced Bakery Production Seminar, August 1992

BETHEL COLLEGE, MISHAWAKA, INDIANA, 1984-1987

Majoring in Computer Science and Mathematics (Dean's List Student). Course

emphasis in manufacturing and business system design, development and

implementation, complemented by extensive study in Liberal Arts and Social

Sciences.

LSAT SEMINAR FOCUSING ON LOGIC, PROBLEM SOLVING/ANALYTICAL ABILITY.

TAYLOR UNIVERSITY, UPLAND, INDIANA, 1981-1984

Completed three years of Pre-Law and Computer Science (Systems Analysis

concentration)

CONCORD HIGH SCHOOL, ELKHART, INDIANA

General Studies, 1981

REFERENCES - AVAILABLE UPON REQUEST

Contact this candidate