Customer Service Quality Control

PATRICK COSGROVE

*** ******* ******

Jersey City, NJ 07302

718-***-****

*********@*****.***

PROFESSIONAL EXPERIENCE:

Quality Control Auditor

United States Census Bureau, New, York, NY 2009

. Perform Audits for upcoming 2010 Census.

STRUCTURED FINANCE ANALYST

THE BANK OF NEW YORK, New York, NY 2001-

2008

. Perform Analytics functions for the Global Structured Finance Division.

. Manage CDO (including CBOs, CLOs and derivative CDOs), RMBS and ABS

deals.

. Model waterfall payments, Swap payments, compliance settings for all

deals.

. Create and maintain Trustee reports and Distribution Reports, run

hypothetical trades for fund managers.

. Responsible for website administration for the global analytics team.

. Technical environment includes Access, Excel, CDOnet and CDO Sentry

(dedicated CDO software), Structured Finance Workbench and Crystal

Reports.

PROGRAMMER/ANALYST

AMERICAN MANAGEMENT SYSTEMS (AMS), New York, NY 2001

. Provided client support for AMS's TRADELINE (an online banking system

processing letters of credit)

. Responsible for enhancements and program maintenance.

. Handled SWIFT transactions and system updates.

. Technical environment includes COBOL (both mainframe and OS2) and

REXX.

BUSINESS ANALYST

AMERICAN MANAGEMENT SYSTEMS (AMS), New York, NY 2000

. Responsible for user support for New York City's Welfare tracking system.

. Created coding for internal tracking system for user queries using

ACCESS.

. Maintained tables for multiple action codes for Welfare Recipients to

alert Welfare Department of noncompliance and provide statistical data.

. Technical environment includes COBOL and Mapper.

PROGRAMMER/ANALYST

AMERICAN MANAGEMENT SYSTEMS (AMS), New York, NY 1999

. Member of Development team working with Pennsylvania's statewide online

child support system.

. Responsible for system enhancements and maintenance programming. Use of

COBOL, ECL.

CORPORATE TRUST ADMINISTRATOR

THE BANK OF NEW YORK, New York, NY 1994-

1998

. Performed operations functions for trust administrators in Corporate

Trust Department.

. Maintained hundreds of Trust accounts for municipal bond issuers such as

New York City IDA, New York State Housing. Commission and Housing

Opportunities Commission of Montgomery County, MD.

. Administered all Commercial Paper Mode Issues for entire Municipal

Finance Department.

. Coordinated interest rate verification on every issue for the department.

. Trained new administrators for Trust Operations in several newly

established regional offices.

. Technical environment includes Microsoft Office, Lotus 123, C2IMS, CICS

(TAS) and Bondmaster to produce reports and maintain client accounts.

CUSTOMER SERVICE REPRESENTATIVE

CHEMICAL BANK, New York, NY 1993-1994

. Responded to inquiries and processed requests for Shareholder Relations

Department.

. Maintained customer profiles for shareholders of more than 1,000

corporations.

. Managed transfer agent and dividend reinvestment plan customers.

. First line of defense for customer service requests.

EDUCATION:

THE CHUBB INSTITUTE, New York, NY

Diploma in Computer Programming, GPA 94

UNIVERSITY OF NOTRE DAME, Notre Dame, IN

B.A. Degree Candidate in Accounting

OTHER:

. Proficient on IBM 3090 and IBM Compatible PCs.

. Proficient in COBOL, COBOL II, MVS/JCL, CICS, DB2, SQL, Visual Basic,

MicroFocus COBOL, MicroFocus CICS, C, Lotus 123, MS Access, MS Word, MS

Excel, Crystal Reports, CDOnet and SFW.

Contact this candidate