Project Manager Software
Resume:
Judy Czarnecki
Merrimack, NH *****
*******@*****.***
LinkedIn: http://www.linkedin.com/in/judyczarnecki
Summary Statement
Certified Product Manager working at the intersection of human endeavors
and technology. Expertise in software product management and instructional
design in healthcare, training, and financial fields. Excellent
interviewing, training, and organizational development skills. Adept at
working on virtual teams across international borders.
Product and project management Organizational and team development
Software lifecycle management Relationship management
Software specs MS Access, SQL, Crystal Reports, SaaS
Instructional design Engaging users with diverse levels of
technical skills
Experience
Health Dialog, Bedford, NH
2008-2009
Lead Instructional Designer, Software
. Brought in to design and develop blended learning program for
enterprise .NET healthcare software application
. Conducted needs assessment for training program
. Reviewed software specs, participated in lifecycle review meetings and
User Acceptance Testing
. Debugged software builds and provided UI feedback to developers
. Designed and created blended learning solution consisting of ILT, self-
paced, and distance learning, simulations, practice and assessment
sessions, training effectiveness measures, and train the trainer
materials
. Introduced and integrated eLearning techniques into existing training
programs
. Evaluated vendor products and presented recommendations to management
Fidelity Investments, Merrimack, NH
2005-2008
Consultant
. Project Manager and Instructional Designer for wide variety of
training initiatives
. Consulted with Subject Matter Experts and senior management
. Created MS Access database application for task analysis project
. Conducted competency modeling, needs assessments, and task analyses
. Spearheaded financial team project to improve and document complex
procedures
. Designed and created simulations, instructor-led, self-paced, and web-
based training for software applications, financial content,
compliance standards, and procedures
. Developed surveys, assessments, user guides, train-the-trainer
sessions, and classroom activities for wide variety of employees and
managers
SKILLSOFT, Nashua, NH
2001-2005
Lead Instructional Designer / Product Manager
. Balanced user, development, and financial needs when creating software
specs for new features
. Defined, prioritized, and oversaw implementation of features and bug
fixes throughout the software lifecycle
. Redesigned sim scoring system resulting in more realistic business
outcomes and enhanced user's experience
. Gathered requirements from end users
. Participated in design meetings, alpha and beta testing, and UAT
. Collaborated with Marketing, QA, Visual Design, and Engineering within
US and foreign countries to determine new software features.
. Reviewed and implemented MRDs, created PRDs.
. Initiated on-site and virtual team building that led to increased team
cohesion and built consensus for future direction of the simulation
product
. Added review points during development cycles, resulting in a 50%
reduction of issues found at final QA submission
. Presented product demonstrations and workshops/trainings in
instructional design, simulation development techniques, working with
SMEs, localization, role-play design
. Managed team of 6 simulation writers
TRA (Telecommunications Research Associates), Wakefield, MA
2000-2001
Instructional Designer
. Researched subject matter and collaborated with Subject Matter Experts
(SME) to create telecommunication e-learning course
. Designed course outlines and wrote storyboard text, animation script,
and worked with Graphics to produce key frames and animations in Flash
. Participated as member of the GUI development team
BRAND SOFTWARE/VANTAGEMED, Woburn, MA
1999-2000
Trainer and Documentation Specialist - Healthcare Software
. Created and maintained knowledgebase using HotMetal, GoLive, and Word
. Trained new employees on use of Brand products; trained call center
tech support staff on software upgrades, new client-server software,
Web-based health claim submission, and health care industry
. Helped software engineers debug new releases while writing
documentation and training materials
. Interfaced with software development, marketing, and sales team to
create written materials
. Developed CD, FAQ, written, and web-based Help materials using
RoboHelp, Word, Netscape, and GoLive
. Commended for exceptional performance at trade shows and lead
generation
Prior to 1999, held several positions:
Clinical Psychologist, Private practice in Portsmouth, NH
Psychology Instructor, College for Lifelong Learning, Newington, NH and
Stratham Vo Tech, Stratham, NH
Director of Medical & Educational Program, New Delhi, India
Education
Ph.D./M.S. Clinical Psychology, U. of Southern Mississippi
B.A. Psychology, Mississippi State U.
Professional Development
AIPMM Certified Product Manager, Jan. 2010
Application for PMI Project Manager (PMP) certification accepted, will take
exam in April, 2010
Six Sigma White Belt Certification, 2006
Memberships
Project Management Institute (PMI)
Association of International Product Marketing & Management (AIPMM)
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