Customer Service Technician

Joseph Pohl Sr.

*** ****** ***, ******** ** ***** Telephone # 908-***-**** Cell Phone

908-***-**** E-Mail - *********@***.***

Objective

Goal-oriented and hardworking Network Technician with exceptional interpersonal skills

seeking an entry-level position in the IT Industry to improve the profitability,

quality, and all productions goals of a company.

Technical Skills:

Supervisory Skills and team leadership skills

Built up and managed various servers such as DHCP, DNS, and WINS

Clear understanding of all TCP/IP Protocols

Network OSI Model, Sub netting and IP Addressing

Proficient in Windows XP and Windows Server 2003 operating systems.

Hands on networking skills including Topologies and Devices

Hands on PC repair and support

Excellent communication and soft skills

Operating systems Windows XP, Vista, ME, 2000,Windows 7, and server 2003

Experience:

Course : Customer Service

Implemented effective and proper phone etiquette techniques

Applied appropriate problem solving skills and troubleshooting methods to guide

customers

Course : Servers

Built and configured and maintained DHCP Servers

Developed a Work group and Domain controllers for numerous workstations

Course : PC Repair and Support -

Reassembled, configured, and optimized Desktop PC's

Work Experience:

PC Technician 2009 -2010 Fast- teks an

Easy Techs Staples

On site computer diagnostics, repair, and networking

Foreman: 1998-2008 ECD INC Hillside, NJ

Managed and Supervised 15 machine operators to achieve strategic production and quality

goals

Responsible for loading and unloading machines in a timely manner to achieve production

goals

Experience in forklift driving

Knowledge of computer skills including Microsoft Word, and various other software

programs pertaining to the job at hand.

Lab Technician: 1982-1998 ECD INC Hillside, NJ

In charge of all quality control operations including calibrations of all equipment

used throughout entire company.

Responsible for chemical testing equipment including titrations and chemical

analysis.

Setup and operated all digital and laser type measuring equipment, including

computer diagnostic equipment.

Was an integral part in helping the company receive its ISO 9000 manufacturing

certifications.

Job included understanding of many computer software programs such as Microsoft

word, Excel, and other software pertaining to measuring equipment, including any ISO

certification software.

Have 5 years experience working with Statistical Process Control (SPC) programs from

Major Micro Systems and implemented them on laser micrometer gauges to record

measurement statistics, and generated histogram reports.

Education: Graduated Lincoln Technical Institute in the NCIS (Networking Communication

and Information Systems) program and have completed all of the modules required. Passed

all the classes with better than a 3.5 Grade average

Lincoln Technical Institute - Network Communication and Information Systems

Attended seminars at Rutgers University for Supervisory, and management skills

Contact this candidate