Management Support

Richard Turner

*** ******** **.

Elyria, Ohio ***35

Home: 440-***-****

Cell: 440-***-****

Email: ********@**********.***

Information Technology professional with 10 plus years proven success,

with a strong background in supporting, designing, implementing and

integrating cost-effective, technical solutions to meet today's challenging

business needs. Strong leadership skills and an extensive history of

providing Systems Administration, Network Administration, Project

Management, and Technical Support for 700 to 3000 employees while

developing a team-oriented focus.

Highlights of Proficient in the setup and support of numerous platforms: Network Operating

my Systems, VMS,

Qualifications: Linux, Citrix, and Desktop Operating Systems

Setup and maintained Active Directory on Windows 2000/2003/2008 servers and

trained

helpdesk staff on backup procedures.

Setup/Supported migration from GroupWise to Microsoft Exchange 2003/2007 email

system,

trained desktop support staff on the installation of outlook client email

application and

handheld systems.

Dell and HP vendor management, hardware/software experience

Wrote troubleshooting documentation for helpdesk staff.

Managed consultants in Helpdesk Support, Desktop Rollouts and Application

Upgrades

BlackBerry (BES) server management, coordinating the deployment of new and

disposal

of devices. Managed infrastructure development, maintenance, managed assets

using Remedy

Tracked problem resolution using HEAT and TRACK-IT

Work

Experience: Turner Consulting

Elyria, OH

11/2008- Present

Providing monthly Systems/Network Administration, technical support,

system/application consulting, and Data Backup for Lorain county

Owner/Consultant small business.

Setup/supported migration from GroupWise to Microsoft Exchange 2003

email system, trained desktop support staff on the installation of

outlook client email application and handheld PDA systems for

Cleveland Clinic. Wrote troubleshooting documentation for helpdesk

staff.

Managed support consultants for the installation/configuration of the

Rumba client IDX Imagecast (Radiology) system implementation.

Managed support consultants in the application installation and

client imaging of a high volume EPIC Electronic Health Records

implementation. Resolved application migration client/server issues

and provided additional support/training of staff for Cleveland

Clinic Foundation a multi-site healthcare provider.

08/2008 -

11/2008

JENNE Distributors Inc.

Avon. OH

Helpdesk

Coordinator/Syst Managed the support/administration functions for a leading

ems communications sales organization. Provided systems administration

Administrator for Epicor CRM, MS Exchange 2003, MS 2000/2003 servers, and OS Patch

management.

Blackberry Server (BES) BlackBerry management, configuration and

deployment of devices for internal/external executives and sales

managers.

Managed IT Assets and successfully lead switch upgrade project from

Dell to Extreme switches

Managed support staff in providing level 1 problem resolution

Re-designed Disaster Recovery plan and wrote Policies and Procedures

06/2007 -

08/2008 TeleTech Holdings Inc.

Amherst, OH

Regional

Technical Co-manage site IT operations for a high volume call center supporting

Support Cisco VOIP, switches, and routers. OS patch management with Microsoft

Specialist SMS Imaged and supported desktop systems and applications. Cisco

router/firewall support and testing through corporate office. Managed

consultants in Helpdesk and Desktop and application implementations

and upgrades. BlackBerry Server management, configuration and

deployment/disposal of devices for the leadership team across all USA

sites. Managed infrastructure development, maintenance, and managed

IT assets.

05/2004 - EMH Regional Medical Center

12/2007 Elyria, OH

Help Desk Provided technical support for application/hardware projects, as well

Technical as day to day operational production, and customer problems. My duties

Support also included problem resolution and tracking user issues; Supported HP

printers and Lanier multi-function print devices.

Support of clinical applications maintaining and managing the

application and

hardware areas to ensure that application programs and/or hardware are

functional.

Setup/supported McKesson Pathways Materials Management and Financial

System

Supported AGFA PACS RIS system, cerner classic and SOFTLAB systems.

Setup and maintained Active Directory on Windows 2000/2003 servers.

Managed and trained Helpdesk/Desktop staff on support and backup

procedures

01/1998 - R&M Distributors Inc.

04/2004 North Ridgeville, OH

Overseen all information technology functions including

Technical datacenter management, vendor relationships, technical

Support support, application monitoring, disaster recovery planning,

Supervisor operating budget, and direct activities of staff.

Led the evolution of a scalable IT department, positioning

staff and infrastructure for growth, efficiency and

productivity

Education: Bachelor of Science degree in Health Administration, with a

Business

minor concentration

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