Customer Service Information Technology
Resume:
Michael E. Reinhardt
*******@*****.***
RESUME
Michael E. Reinhardt
Douglasville, GA 30134
OBJECTIVE
Seeking in full time employment within the information technology and
computer service sector industry as helpdesk service technician and
maintainer.
PROFILE
I possess current Top Secret security clearance with Sensitive
Compartmented Information (SCI); eligibility as of 29 NOV 2007. The
security clearance with current counter intelligence (CI) polygraph which
allows me active involvement in troubleshooting security information
systems, information technology software and hardware and electronic
intelligence equipment in support of the National Security Agency/Central
Security Service (NSA/CSS) Georgia at Fort Gordon, Augusta, Georgia.
I am entrepreneurial and dynamic, and provide an energetic approach to
project and group management. Successful achievement of strategic
initiatives by mentoring key contributors, recognizing and featuring
individuals' strengths, building cohesive work teams utilizing teambuilding
skills and leading by example.
I work effectively with senior and executive leadership with proven
interpersonal communication skills. Proven capacity to build enduring,
mutually beneficial relationships with clients, partners, and colleagues.
Recognition earned for superlative work ethic and leadership. Well focused
in a fast-paced and increasingly regulated environments.
EXPERIENCE
Provide IT end user support, project management and planning, and research
and integration of software and hardware solutions for National Security
Agency Georgia Associate Directorate for Education and Training (NSAG ADET
FGE9) Cryptologic Training Section.
UNITED STATES ARMY, FORT GORDON, GA
Information Technology Directorate (ITD) End User Support, Assistant Shift
Supervisor, February 2008 - November 2009.
Tasked alongside a staff of 3 Technicians and 2 Non-Commissioned Officer's
(NCO's); accountable for maintenance and completion of work orders and Tier
II level trouble shooting and customer service.
Deliver daily reports of current system statuses to all levels of Senior
ITD/DOD Leadership.
Maintained ITD mission that ran 24/7 support for over 2000 users and over
2000 clients on multiple networks platforms in fast paced environment and
maintained a 98% readiness rating.
Coordinated with other agencies to systematically troubleshoot problems and
provided resolution to hardware and software issues on both local and
remote systems.
Maintained, troubleshot, and upgraded over 400 high performance servers,
including Windows NT, Windows Server 2003, and various Sun MicroSystems
servers running Solaris 10 Operating System (OS) and LINUX.
Provided maintenance for hardware platforms including Sun Enterprise 420R,
V450, V480, SunFire 3500 and 4500. HP Proliant DL380, DL380GS, DL580, Stor
Edge 3300, and multiple Intel-based platform.
Perform network administrator and system analyst duties ensuring smooth
work processes and maintain proper security levels for all computers across
the network.
Ensure the seamless transition of all work orders throughout their
lifecycle within the computer repair section. Personally account for every
item verifying all procedures have been conducted accurately and correctly.
CERTIFICATIONS
3M Fiber Certified
Technical Skills: Microsoft Office (Access, Excel, PowerPoint, Word,
Outlook, Publisher, SharePoint, Project,), Microsoft Server 2003, Exchange
Server 2003,Internet and Intranet creation and maintenance, UNIX/LINUX
Network Management, Administration, and Security, Network design and
construction, Quality Control and Assurance, Software, Hardware,
Peripheral, and Network testing, Active Directory, Remedy.
Hardware Skills: Monitor, Hard drive, Motherboard, Keyboard, Mouse,
Videocard, Network Interface Card, Printer, ect.
EDUCATION
45 Semester Units in Electronics Technology at COCHISE COLLEGE OF ARIZONA
Key Courses: Electronic Circuits and Systems, Digital Circuits and Systems,
Modern Electronic Devices, Communication Electronics I and II,
Microprocessors and Microcomputers, Introduction to AC and DC Circuits,
Introduction to Operating Systems.
Contact this candidate