Joseph L. Conte
East Windsor, New Jersey 08520
*******@*****.***
Objective
To obtain a Business-Systems Analyst position in a customer focused,
process driven environment.
Summary
Twelve years of professional experience. Extensive experience in
requirements analysis, software development, testing, and deployment. Vast
knowledge of all phases of the software development life cycle.
Skills
Operating Systems: Windows, UNIX
Programming: Java, J2EE, JavaScript, VBScript, Visual Basic, ASP, SQL,
XML, Stored Procedures
Applications: IBM WebSphere, IBM RAD
Database: IBM DB2, SQL Server, MS Access
Software: Quality Center, QTP, LoadRunner, WinRunner, MS Office, MS
Project, MS Visio, Remedy, Starteam, Visual SourceSafe, Tivoli, Calligo
Docs Services, UML, Altova XML
Networking: FTP, HTTP, SSH, SOAP
Professional Experience
Marsh., New York, NY
Business Analyst Sept 2009 - Dec 2009
. Documented business requirements for an upgrade to a casualty loss
projection model for Marsh's insurance brokers.
. Created a project plan for the analysis, design and implementation of
the loss projection model.
MetLife Inc., Somerset, NJ
Business Systems Analyst Apr 2003 - Jun 2009
. Defined project scope and documented business requirements with
business partners and IT management for Metlife's critical customer
administration application
. Documented functional requirements and use cases for web based
enhancements made to insurance products
. Created and validated technical design documents against functional
specifications for various client server application changes
. Created training manuals and user guides for account managers who
managed various types of insurance products
. Ensured all project documentation adhered to proper Software
Configuration Management (SCM) standards as well as to a certain level
of the Capability Maturity Model (CMM)
. Developed java batch programs and J2EE web services on a Unix platform
for one of MetLife's client server applications
. Developed and maintained various visual basic programs that
routed financial data to mainframe processing platforms and
DB2 databases within Metlife's technology architecture
. Performed the technical lead role for offshore development for
Metlife's web based application for benefit administrators
. Extensive experience with SQL, stored procedures, and database design
using IBM DB2 and SQL Server.
. Prepared DML and DDL statements for database administrators to execute
for production deployments
. Managed the traceability of functional requirements, test scripts, and
software defects using Quality Center for visual basic and java based
applications.
. Designed and executed test plans and test cases in Quality Center for
the UAT testing of various client server enhancements.
. Fulfilled change management requests using Remedy for all production
deployments
. Conducted application code reviews to ensure programming efficiency
. Worked with different methodologies such as Agile and Waterfall within
the software development life cycle
TD Waterhouse Group, Jersey City, NJ
Systems Analyst Aug 2000 - Nov
2002
. Performed development work using active server pages (ASP) for an
online broker system
. Recommended new system design techniques to developers to maximize
efficiency within the broker system
. Created and maintained functional and technical documentation
. Performed unit testing on code modifications
. Resolved programming issues and defects
. Created automated test scripts using WinRunner for modules with an
online broker system.
. Provided technical support to front end users
Intelisys Electronic Commerce Inc., New York, NY
IT Programmer/Analyst Aug 1998 - Jun 2000
. Implemented and maintained ASP code for an online purchasing system
. Executed specific test plans for user acceptance testing thru Test
Director.
. Worked with Visual SourceSafe for the purpose of maintaining all
application source code
. Provided 24 hour production support
Education
Syracuse University
Syracuse, NY 1994-1998
. Bachelor of Science Degree - Information Management and Technology