Project Management

JOHN E. WURL, PMP

**** ***** ****** ( Gurnee, IL 60031 815-***-**** ( ******@*****.***

Motivated professional with expertise in identifying complex technical

business products and solutions from concept, design,

development/production, market release, and post-market support. Mature

hands-on manager with proven ability to hire, train, and lead dynamic teams

to optimal performance levels. Polished professional with exceptional

communication talents, adept at forging and maintaining key customer and

outsourcing relationships.

Selected Achievements

> Led international product development team for a diagnostic assay

development and distribution

> Led $15MM program for Company's first consumer web-based healthcare

product

> Developed domestic field support organization to increase customer

support and decrease costs by $5MM

PROFESSIONAL SUMMARY

MAKE CORPORATION Oakbrook Terrace, IL

Healthcare Consultant 07/2009 to 10/2009

> Managed membership migration of 190,000 individually insured

policyholders through directing department heads of Accounting,

Enrollment, Underwriting, Phone Support, IT Core Support, IT On-line

Services, IT infrastructure and QA in the development of project

strategy, goals and deliverables from initiation through operations;

completed project two months ahead of original schedule.

> Designed Web Site Data Strategy and the online documentation strategy.

> Developed strategy maps and process flows for technical and business

functions including overall project strategy, letter and rider

generation and premium transfer.

HEALTH CARE SERVICE CORP (BLUE CROSS BLUE SHIELD OF ILLINOIS) Chicago, IL

Project Management Process Lead 2004 to Present

> Led $15M program for Company's first consumer web-based healthcare

product; program included IT systems development and deployment

processes, vendor ASP development, marketing, and customer support.

Achieved first-year revenue of $9M.

> Evaluated production requirements between client, IT, and vendors and

provided resources to meet demands with full compliance to regulatory

standards.

SERVICE QUEST NETWORK Grayslake, IL

Chief Technologist Partner 2003 to 2004

> Founded Company by devising business plan and investor funding

sourcing plans; secured $100K in funds through local investors,

> Oversaw sales channel development, legal compliance, and operations /

resource management.

> Designed and implemented virtual office utilizing web and wireless

providers.

> Designed and implemented multi-vendor website within two months and

leading several marketing campaigns

DELOITTE & TOUCHE Deerfield, IL

Manager - Planning & Control 2001 to 2003

> Mentored and supported managers, project managers, and coordinators;

provided leadership to staff, including work allocation, training, and

problem resolution.

> Decreased project management overhead by 10%; outlined and implemented

project management principles and provided training on advanced

project management initiatives.

> Sponsored development of project and accounting tools for senior

management reporting; decreased administrative FTE headcount by two,

added 25 reports for schedule, cost, and resources, and increased

report availability to 24x7.

> Designed, developed and rolled-out project and financial report

analytics tool.

CARR FUTURES Chicago, IL

Manager - Programming Operations 1999 to 2000

> Directed international new product release efforts for corporate re-

branding effort including the new e-commerce web sites and intranet

site in multiple languages. Included market research, concept,

requirements, design, development, launch, and support.

> Managed programming and infrastructure staff responsible for the

maintenance of back-office Lotus Notes and AS400 systems and all new

development of Electronic Commerce system.

> Managed ongoing vendor relationships with web-content providers, web-

developers, systems and other technology vendors.

> Ensured and approved technologies and systems were compatible across

enterprise.

> Designed and developed internal project management process web site

utilizing Lotus Notes.

> Managed 18 direct reports, managed budget of $35 million.

KEMPER INSURANCE COMPANIES Long Grove, IL

Manager, Project Operations Office 1997 to 1999

> Oversaw new systems development ensuring timely deliverables,

satisfaction of client requirements, and coordination of resources.

Verified quality issues, prescribed and oversaw implementation of

countermeasures.

> Created project office department that consolidated project functions

of finance, reporting, measurement, and vendor / process / resource

management to increase management efficiency and cost reduction.

> Reduced unjustified expenditures by over 30% by managing contractor

requests for payment, overseeing annual departmental budget activity,

and conducting mid-year expenditure forecasting.

> Created and developed process and on-line tool to manage contract and

off-source program billing from contract award to close of project.

Hired to resolve issue of no previous contractor over site resulting

in an expense of $500MM; New process and tool resulted in decrease of

payment penalties and was adopted throughout IT.

> Consulted Information Systems and project managers in the development

and evaluation of new products.

> Chartered to lead staff to direct and consult all project teams in

project management including planning, scheduling, budgeting, project

reporting, and vendor management. Reported directly to the Chief

Technology Officer.

> Provided project management guidance and consultation to all project

teams including assistance with planning, scheduling, budgeting,

project reporting, and vendor management.

> Performed department assessment using the Capability Maturity Model

(CMM).

> Managed 8 direct reports and oversaw budget of $35 Million.

Abbott Laboratories North Chicago, IL

Field Support Operations Manager 1993 to 1997

> Reduced service calls by 50% by ensuring completion of all system

upgrades, installations, preventative maintenance visits, and system

certifications with vendors and customers on time and within

contractual requirements.

> Generated asset sale-and-leaseback, which cut overall budget by $5M /

year in service contracts and logistics and reducing overall equipment

risk to vendors.

> Originated and managed outsourcing of all value-added systems field

support for HP and INTEL OEM equipment. Negotiated and managed all

original and annual vendor contracts with internal legal council.

This included on site field site repair vendors, depot repair vendors,

electrical and network installation contractors (union and non-union),

logistics and transportation companies, and certified equipment

vendors.

> Worked closely with corporate officers, vendors and training

departments to develop guidelines and processes to ensure that

services that was performed aligned with FDA/cGMP, OSHA, Corporate

Financial, Legal and Operational procedures and processes and

contracts.

> Responded to need for reduced downtime requirement by setting up

strategic distribution chain utilizing inventory depots and close

vendor management/relationships domestically, which did not exist

prior.

Abbott Laboratories North Chicago, IL

Systems Engineer 1990 to 1993

> Led international product development team for a diagnostic assay

development and distribution; functions included budget and finance,

engineering, product manufacturing, reagent manufacturing, sales and

marketing, standards, process and compliance, and clinical trials.

> Led departments corporate ISO9000 certification efforts. We were

rated second best engineering division, and first best in revenue

production.

> Designed, constructed, and implemented interrupt-driven stepper motor

control routines for automated devices; designed hardware controllers

and coded multiple assembly controllers and microprocessors.

> Designed multiple software programs for data management, user

interface, and diagnostic product development.

> Responsible for the design, programming, development, integration, and

documentation of real-time embedded system Therapeutic Drug Monitoring

Devices while keeping compliant with FDA regulations.

> Performed business and requirements analysis with scientific community

to develop unique assays for chemotherapy and post-operative

treatments using DOE and QFD methodologies.

Union Special Rolling Meadows, IL

Project Engineer 1988 to 1990

> Designed, developed, and implemented electronic hardware and software

automated systems for commercial sewing equipment manufacturers.

> Programmed Programmable Logic Controllers (PLC) and assembler based

controllers.

> Designed wiring schematics using ORCAD, printed circuit board layout

using SMARTWORK, and enclosure and wiring diagrams using AUTOCAD.

> Met with vendors to identify parts and sub-assemblies for in-design

systems.

Developed RFP's, analyzed proposals and awarded contracts for long-

term contracts on parts and sub-assemblies for production systems.

EDUCATION & PROFESSIONAL DEVELOPMENT

MPM, Project Management ? Keller Graduate School of Management -

Lincolnshire, Illinois

MBA, General Management ? Keller Graduate School of Management -

Lincolnshire, Illinois

BS, Electronics Engineering ? DeVry Institute of Technology - Lombard,

Illinois

Project Management Professional (PMP ) ? Project Management Institute

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