Customer Service Software Engineer
Resume:
Mina Benjamin
*********@*******.***
Naperville IL. 60563
CAREER OBJECTIVES:
To secure a challenging position that will utilize my strengths and
contribution. Applying my ability to promote, analyze, plan, and manage
with great efficiency. Demonstrating my strong interpersonal and
communication skills while strategizing and managing solutions. Providing
well-suited leadership by example while motivating and supplying a positive
atmosphere
TECHNICAL SUMMARY:
Java C++ RSA
JDBC SQL Eclipse
J2EE HTML Unix
Java Script JSP/Servlet Query man
Dreamweaver ServletExec Websphere
PROFESSIONAL EXPERIENCE:
Hewitt Associates
01/09 - 01/09
Production Specialist (Freelance)
. Rebranded the Benefits Resources application for Wells Fargo using HTML
and CSS
. Implemented code across different browsers
Accero Inc, (Formerly Hewitt Associates)
10/07 - 05/08
Software Engineer
. Developed batch process that monitors the database connectivity with
Interactive Workforce application using Java 1.6
. Developed Error Notification tool that sends an email from the system
administrator to the recipients when the database connectivity has failed
using Java 1.6
. Developed SQL statements to pull data from the database using SQL Server
. Developed JSP pages for Payroll/HR product
. Reversed engineering CSS for the product Interactive Workforce
. Created UML class and package diagrams
. Generated or found creative and effective solutions to problems
. Installed the application and built new environments
. Created technical documentation that helps the team's members to find
solutions in timely manner
Wal-Mart, Information Systems Division
08/99 - 10/07
Programmer
05/06 - 10/07
. Developed different backend processes in Wal-Mart applications using Java
1.4
. Developed internal web applications
. Developed web page that allows to ISD to search for products from Catalog
Management application using J2EE
. Developed the process of rerouting pending requests for approval to
different manager in PC request using Java 1.4
. Developed the Service Provider Search web application with the sorting
functionality using Java 1.4. It allows to the user to get a list of Wal-
Mart service providers from the database sorted by Company name, Service
Type, Contact name, City, State, Phone
. Developed the "Internet Access Request" web page using J2EE.It allows to
the user to submit request for internet access to be able to access the
internet
. Developed the "Tracking Request Details" web page in the PC Request
Application using J2EE. It displays all the detailed information the user
submitted to pc request application
. Developed the "Tracking" link in the PC Request Application using J2EE.
It allows to the user to keep track with the pc request that the user
submitted by selecting any radio button of the following : Request ID,
Requestor User ID, Submitter User ID, Coordinator User ID, pc request #
. Developed the Service Provider Search application by displaying text to
the web page that explain definitions for the three status ( Approved,
Pending, Rejected ) of the service suppliers after they fill the
registration application form on line
. Developed the text box "Preferred Install Date" in the "New Workstation
Install " request form so that it accepts the date in the format (yyyy/
mm /dd)
. Developed code that enables the application to access the database using
JDBC and Informix
. Analyzed, Coded, tested and debugged application programs and modules
. Designed and developed small to moderate size programs and modules
. Developed and supported Web applications using J2EE
. Interacted with other teams to resolve issues
. Assisted business users and teams with technical support
Wal Mart
Accounting Office Associate
03/04 - 04/06
Customer Service Representative
08/99 - 2/04
Business Computing Elements
09/05 - 12/05
Contract Programmer
. Updated the company website through using HTML
. Created technical documentation for the clients
Chicago Computers, Naperville, IL.
01/04 - 04/04
Computer Technician Intern
. Solved problems with computer systems, including troubleshooting hardware
and software
. Repaired computers, including hard drives, memory, and PCI cards.
. Installed and upgraded operating systems and software applications
. Installed and configured computers and peripherals such as printers,
scanners and related hardware
EDUCATION:
Benedictine University, Lisle, IL
Graduated with Bachelor of Science in Computer Science
05/04
Dean's List : Two semesters
GPA: 3.017
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