Project Manager Sales

Thomas M. Gaebelein

**** ******* ***** ***** ****, Ohio 44142

216-***-**** *****@*********.***

CAREER SUMMARY

Customer liaison specialist with project and account management background

in technical hardware and software industries. Experience in product

rollout and training. Excellent management of teams and deadline driven

tasks.

SKILLS AND QUALIFICATIONS

0. Proven ability to handle multiple concurrent projects

1. Team building skills/ scheduling and forecasting.

2. Excellent conflict resolution and direct customer interface skills

3. Excellent verbal and written communication skills

4. Strong knowledge of Microsoft Office suite SAP

WORK EXPERIENCE

Project Coordinator /Account Executive/CSR

2000-2009

Warwick Communications, Inc.

. Directed sales and administration of client base of over 1,000 customers

0. Supervised staff members in the development, implementation, and support

of applications to meet the client's business requirements

1. Lead and coordinated projects during development, implementation, and

deployment phases

2. Responsible for the problem resolution and escalation process assuring

project schedules and methodologies were met

3. Lead project teams to meet technical, financial, schedule and customer

satisfaction goals starting with receipt of purchase order and

continuing through final customer acceptance

4. Provided instruction and guidance to customers during and after the

implementation of their communication systems

5. Administered support, training, and process add-on orders post-

implementation

6. Served as the primary interface between internal sales team and clients

for assigned projects

Sales Project Manager 1999-

2000

InfoAccess.net

7. Maintained customer satisfaction for expectations initiated by the sales

department

8. Updated customer database through Microsoft Access customer contact

software

9. Explored future business opportunities through on-line data mining

EDUCATION

Bachelor of Arts in Organizational Communication, Interpersonal

Communication

Minor - Political Science

The Ohio State University Columbus, Ohio

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