Project Manager System
Resume:
Karen Graham Harrill *** Montpelier Drive ( Greensboro,
NC 27410
336-***-**** ( cell:
*********@*****.**.***
Technical Programmer Business Systems Project
Educator Analyst Analyst Manager
Career Twenty years of progressive experience in information systems.
Profile
Able to speak the customer's language, yet still maintain
technical skills and ability to dig into raw data for answers.
Proven project manager and analyst, using a blend of leadership,
creative, and analytical abilities to produce bottom-line
results.
Excellent reputation for exemplary service to customers.
Five years professional service as an educator; Fifteen years of
volunteer coaching and teaching of all ages.
Technica Business Analysis, Data Project Management
l Analysis, Systems Analysis SSADM, RUP, OOA, Use-Case,
Expertis Data Warehouse Design Development Life Cycle
e Database Administration & Programming: Traditional to
Design 4GL to Web Design
Knowledge Management
Software MicroSoft Access, Excel, Power Point, Project,
Products: Word
& Object Oriented: Visual Basic, Java, Java Script, JDBC,
Languages Perl, PHP, Visual FoxPro, ASP.NET,
Python
Operating DOS, UNIX, LINUX, JCL, XP
Systems:
Other: Assembly, Awk, Basic, C, Cobol, Cron,
Focus, Nawk, SAS, SPL, SQL, XML
Packages: BackPack, Crystal Report Writer,
Fourgen, FoxPro, JDeveloper, Visio,
DreamWeaver, Web Matrix, Front Page
Relational Informix, Oracle 9i & 10g, SQL-Server,
Database: Access
Other Database Mumps, PL-SQL
Web Based: ASP, HTML
Strength Ability to learn languages, Outstanding reputation for
s products, & environments customer support and service
quickly Versed in projects which cross
Organization & follow through time zones, borders, and
Experienced educator cultural barriers - due to
Thorough analysis of outsourcing or team structure.
situations and proactive
problem solving.
Education at University of North Carolina at Greensboro, Greensboro, NC
Masters of Science in Information Technology and Management -May 2005
-GPA 3.79
Bachelor of Science in Information Systems & Operations Management 1989
- GPA 3.94
Bachelor of Music Education 1984 - GPA 3.45
Work Experience and Accomplishments
Chair, School of Instructor for classes in Computer Network Systems and
IT Information Systems Security programs
12/2008 - 11/2009 Supervisor for instructional staff, providing training
and support for part-time instructors.
Adjunct Primary contact for students in CNS/ISS program
Instructor (growth of program during my tenure from 60 to 200+
06/2008-12/2008 students) for tutoring, advising and extracurricular
opportunities.
ITT-Tech
High Point, NC
Systems Analyst Complete analysis, testing, and documentation for
specialized new system to maintain static IP Addresses
AT&T (IPPT). Bring IPPT system online for new clients.
Cingular Wireless Represent IT in planning and execution of conversion
of existing clients from system IPMT onto the new IPPT
system. Plan for decommissioning of IPMT system.
Contract through Complete business analysis for Wireless Systems GUI
TEK Systems interface for Location Based Services associated with
Greensboro, NC Network Troubleshooting Division.
11/2006 - 08/2008 Serve as project analyst for Location Based Services
effort to implement privacy rules associated with the
implementation and execution of Location Based
Services based upon information about the client.
Senior Business Technical expert located at original US-Distribution
Analyst Center.
Worked with new logistics system to optimize facility
Gildan Activewear performance and modify business process to increase
distribution efficiency.
Eden, NC Created queries and analytical reports to
1/2006 - 10/2006 facilitate day-to-day operations and alert
management to issues and concerns.
Implementation of new labor tracking and performance
system.
Programmer/ Manage system conversion for General Dynamics IES
Analyst division to MIPS Time Reporting. (Approximately 1900
employees)
CSC Coordinate new interfaces to Oracle Financial,
PeopleSoft HR, PeopleSoft Payroll, and Data Warehouse
Contract through Complete necessary software specifications and coded
Tentek, Inc enhancements to MIPS Time Reporting to meet IES needs,
McLeansville, NC as well as continue to support General Dynamics ATS
2/2005-12/2005 division. (I worked with ATS division between 1998
and 2002.)
Ad Hoc Reporting for IES division.
Business Analyst Complete analysis to permit existing billing system to
accept and send HIPAA mandated EDI-transaction sets
LabCorp Inc. for over 300 different private insurance carriers, in
addition to Medicaid and Medicare.
Contract through Write specifications for development team.
Technisource Complete integration testing of final product.
Burlington, NC Design process for adding additional carriers and
9/2004 - 12/2004 establish standards for individual steps which must be
completed for each carrier.
Graduate Conducted Interviews with Student Affairs Offices to
Assistant gather requirements.
Researched existing systems utilized by Universities
UNC-G to track student extra-curricular involvement and
Greensboro, NC student-activity-based transcripts.
01/2004 - 06/2004 Designed specification for a Data Warehouse to support
Office of Student Affairs. Proposed system will
interface with SCT Banner and will track student
opinions, activities, and involvement at the
University.
Technical Evening Instructor for technology courses including:
Educator Visual Basic 6.0
Advanced Visual Basic
ECPI College of ASP (Active Server Pages)
Technology Advanced Java
Greensboro, NC Computer Operating Systems
05/2002 - 10/2003 Capstone Systems Analysis and Design Course
Supervisor/ Managed Patient Accounting Support Staff
Technical Served as Project Manager for software upgrade testing
Educator and training for McKesson Star System, Optical Imaging
System and Document Work Flow System.
High Point Modified Managed Care Denial Database system to
Regional Health interface with McKesson Star, permitting the capture
Systems of demographic information and account balances
High Point, NC related to accounts which received denial letters from
09/2002 - 12/2003 managed care insurance providers.
Completed a series of reports to mine data from
Managed Care Denial Database. Automated monthly
reports from Patient Accounting, saving 35 hours per
month.
Acted as First Tier PC support/Software support for
Patient Accounting Staff. Served as contact to IT to
resolve issues.
Project Manager & Served as Technical Lead for systems supporting
Lead Developer Accounting, Finance, Billing, Revenue Recognition,
Interface File Processing, Business Activity Control
Computer Sciences Functions, Time Reporting, Training, System
Corporation Modification Request Tracking, and other Business
McLeansville, NC Reporting functions. Coordinated efforts with
06/1998 - 04/2002 Manufacturing Systems and the PeopleSoft HR and
Payroll team.
Analyzed business needs. Created system change
requests or wrote new system requirements for staff.
Created testing plans and user training and
documentation. Tracked customer requests and
requirements. Created ad-hoc reports.
Tested all modifications to code, and coordinated
release of changes into production. Reduced
code-related errors on system from .5% to .07% (Five
errors per 7000 modifications completed.)
Managed Y2K Testing and Transition Project with no
failures.
Defined standards for system security, error tracking,
and change control. Monitored system data quality.
Configuration management responsibilities for large
systems.
Trained and supervised programming staff. Established
priorities and monitored team performance.
Systems Analyst & Re-engineered Time Reporting interfaces from stored
Software Engineer procedure language (SPL) to Informix library, C and
Unix Shell. Decreased processing time from 2-4 hours,
to 10-30 minutes.
IBM & Lucent Trained in Project Management Institute Methodology by
Technologies IBM.
McLeansville, NC Assisted in design and led development of the Research
1995-1998 Tax Credit project, which was successfully completed
on a very tight time frame.
Data Analyst for Accounting, Finance, Project
Management and Time Reporting Systems.
Engineered, supervised coding, and implemented an
interactive subsystem which permitted end users to
extract their own monthly actual costs for important
into organizational project management systems.
Engineered Revenue Recognition, Accounts Receivable,
and Tax modules for Accounting system
Created intranet-web interfaces for financial systems,
allowing data entry and reporting.
Software Designer Selected for team to migrate primary systems from
& Programmer Mainframe environment to UNIX platform, using Relation
Database (RDBMS).
AT&T Served as a programmer at AT&T manufacturing site
McLeansville, NC (1989-1991), supporting inventory control, material
1989 - 1995 requirement planning, and plant accounting.
Served as a programmer at AT&T Federal Systems offices
(1991-1995), supporting financial, contracting, and
project management systems.
Implemented FOCUS tool. Trained engineering and
managerial staff to utilize the tool to write their
own ad-hoc reports. This tool reduced the number of
reports printed at higher cost through the
data-center, and increased the accuracy of data used
on the shop floor.
Designed and developed a system for plant accounting
staff to eliminate manual processes associated with
organizational billing.
Supported PC-applications written in FoxPro, and
Access for engineering.
Programmer Created a stand alone PC-based system to aid staff in
UNC-Greensboro their mission to match students with potential
Career Planning & employers.
Placement Office Created a user-manual and trained center's staff in
1988 - 1989 the use of the system.
Teacher Music Educator for grades 4-12
Rockingham County Choral & Band director
Schools
1984 - 1987
Awards & Recognition:
Upsilon Pi Epsilon - International Honor Society of Computing Sciences
Golden Chain Honor Society - UNC-Greensboro
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