Customer Service Manager
Resume:
RESUME
Kevin L. Hellyer
Naples, FL 34119
************@**********.***
ACCOMPLISHMENTS
A 360-degree background in publishing, including:
+ Excellence managing newspaper content. My goal always has been to push
past the routine, to create unique and interesting stories, packages and
sections, and to help promising writers, editors and presentation editors
do some of the best work of their careers.
+ A manager and motivator of people and process. As a project editor, two
staff-produced efforts were named finalists for the Pulitzer in feature
writing, 1993 and 1996. And in 2006, I helped a public radio reporter
become a national award winner in her first year.
+ Award-winning headline writing, coupled with the ability to blend
visuals, words and various chunks of information into cohesive and engaging
packages.
+ A flair for page design, from sports and news to features and business.
+ A knowledge of commercial printing applications (from high-quality sheet-
fed lithography to specialized four-color screen printing) and the ability
to speak fluent pre-press.
+ Manager of newsroom budgets, routinely cutting costs by identifying
process efficiencies.
+ Someone the newspaper counts on to create workflows and manage staff and
operations, including responsibility for latest Harris-based publishing
platform featuring InDesign and InCopy. Also fluent in Quark and other
programs.
+ Part of a management team that's been pushing the newspaper toward a "web
first" approach, increasing page views, unique visitors and reader
engagement. The Daily News is currently averaging 200,000-plus page views
during the week and more than 5 million a month.
+ Success in the areas of inventory control, cost and pricing analysis,
customer service and quality control - all a result of hands-on experience
at two commercial printing operations in Chicago.
+ Demonstrated skill in recruiting and hiring promising journalists, many
of whom are now starring at major newspapers around the country.
+ Creator of new weekly newspaper products and special one-topic
publications. Developer of new revenue, including a popular series of
Southwest Florida wildlife/nature posters and an annual New Mexico
gardening calendar.
WHERE I'VE WORKED
+ Hired as Features Editor. Promoted to Assistant Managing Editor (in
2006), and promoted again to Managing Editor/Presentation (in 2009) at the
Naples Daily News (Naples, FL), 2004-present
+ News Editor at the News Tribune (Tacoma, WA), 2003-2004
+ Hired as Features Editor. Promoted to Assistant Managing Editor at the
Albuquerque Tribune (Albuquerque, NM), 1991-2003
+ Hired as Copy Editor. Promoted to Assistant Features Editor/Design at the
Chicago Sun-Times (Chicago, IL), 1979-1991
ADDITIONAL EXPERIENCE
+ Copy Editor at the Milwaukee Sentinel (Milwaukee, WI)
+ Graduate Teaching Assistant at Drake University (Des Moines, IA)
+ Experience in commercial printing: Estimator at Skoglund Press (Chicago,
IL) and Production Coordinator at Madden Graphics (Chicago, IL)
+ Part-time sportswriter and copy editor at Des Moines Register & Tribune
(Des Moines, IA) during high school and college
EDUCATION
+ Graduate of Drake University, Bachelor of Arts degree. Emphasis in
graphic arts (particularly photography, typography, printing technology and
publication design).
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