Sales Customer Service

India Durham

*** ***** ***

Stockbridge, GA *****

Cell: 678-***-****

*****@*****.***

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Objective

To obtain a position that offers practical experience, growth potential, and a challenge.

Education

Grambling State University

December 1997 Bachelor of Arts

Mass Communications Grambling, LA

B.A. Mass Communication (Graphic Design), December, 1997

Grambling State University, Grambling, LA 71245

Experience

DHL Express

January 2008 - Present Project Management Specialist College Park, GA

Work with Express Activation Teams throughout DHL Express. Work with Assigned Specialist

on new projects. Develop Draft Project Plans to work onsite.

DHL

July 2002 - Present Inside Sales Associate/Billing College Park, GA

Responsible for Account Acquisition, as well as developing long term customer relationships.

While supporting customer retention revenue growth goals and outbound telephone production

standards. Gained new business opportunities assigned within a geographic territory. Working

with Outside Sales Team to maximize sales and revenue growth. Assist with Domestic and

International Shipping needs.

NFS

January 2002 - July 2002 Customer Service Representative/ Sales Atlanta, GA

Provided administrative duties to assist customers with furniture assembly. Received purchase

orders, invoices, checks and processed credit card information to dispatch an assembler onsite. A

conversion rate of 50% on sales inbound or outbound with Internet exploring for customers.

IBM

February 1998 - November 2001 Administrative Specialist Atlanta, GA

Assist customers in solving basic system problems. Trained new representatives. Designed

Training materials. Directed calls to appropriate helpdesk. Provided warranty information when

applicable.

Skills

Aldus Freehand, Adobe Photoshop, Microsoft Word, Windows, PageMaker, Quark press,

Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Professional Associations

Mexican Foreign Exchange Program (CCI)

Certified Notary

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