Engineer Sales
Resume:
Mitesh R. Patel
**** ******* *****, ********, ** 30144
abm5m9@r.postjobfree.com
OBJECTIVE: Experienced Engineer, seeking a position as a Senior CA Clarity
Architect
SUMMARY OF QUALIFICATIONS
Engineered solutions for leading firms in Video, Healthcare, Airline,
Telecommunications, Residential, Retail and Hospitality systems. Worked in
fast paced environments that demanded detailed attention, evaluating needs,
implementing technical solutions and resolving any issues to customer's
satisfaction.
V Consistently exceed goals while managing risk and maintaining customer
satisfaction.
V Recognized as an effective decision-maker and negotiator.
V Served as a liaison to outside contractors, vendors and employees for
ongoing support.
V Service oriented, good work ethics and adaptable to consist change.
V Exceptional interpersonal skills, allowing for interaction with all
levels of management
V Motivational and interdepartmental team building skills
V Grasp concepts easily.
HARDWARE/SOFTWARE
Software Sun Solaris 8,and 9, HP UX 10,11, Red Hat Linux Novell 3.12 &
4.11, MS Windows 3.11, 95, 98, XP, NT 4.0, 2000, 2003, Linux, IIS4, MS DOS
6.22
LAN/WAN Cisco Routers 2500, 3110, 5000 Switches 2900, 1900, Netopia
Routers, Fore systems Switches, Bay Networks Hubs, 3 Com Hubs, Black Box
Hubs, Lau/Mau, Token Ring Trixies, IBM Token ring, 3 Com Fast Ethernet, HP
Open View, Ethernet, Token ring, FDDI, Cisco IOS
Networks & Protocols TCP/IP, IPX/SPX, DNS, WINS, DHCP, RIP, IGRP, OSPF,
PPP, Cisco HDLC, Frame Relay, ISDN, IDSL, DSL, SNMP, SMTP, HTTP, FTP
Servers Compaq, HP, IBM, Video Networks, Dell, Custom Clone (Future Tech)
Sun Systems,
Applications MS Exchange 5.5, MS Exchange 2000, Ms Office 2000-07, Sieble
Sales Tool, GroupWise, HRIS, MS VISO 2003,HR Pay Roll, Open Insight,
Centennial 2000, Mcafee Anti virus, Norton Ghost, Norton Anti virus, Web
based Application Proprietary to Client. Veritas Backup exec, HP Omni back,
Remedy, DK Help desk, Oracle, MSSQL, Informix, POP Mail, SMTP, SNMP, HTTP,
VI scripting Windows Terminal Server, PC Anywhere, VMWARE. NIKU 6x Clarity
7x, 8x and v12 Niku /CA Clarity Workbench, Ms Project., CA CAPA, CA
Accelerators PMBOK, NPD, GSE Modules
Hardware Networking and cabling performed installation, testing and
assembling full systems and software. H.P, Compaq, Gateway 2000, Dell, (IBM
Compaq, Toshiba (Laptops).
WORK EXPERIENCE
CA Clarity Technical Architect
PPM Essentials Rogers, AR Over Three years consulting at Wal-Mart Stores
inc in Bentonville, AR
03/05-Present
. Implement NIKU/CA Clarity 6x-12x in to customer environments
. Install and Configure Business Objects reports using Crystal report
developer XI
. Train customers Technical department of software functions
. Write technical Upgrade Documentation specific to customer environment
Prepare Migration Planning and testing.
. Worked with PLSQL, NSQL, MSSQL, Oracle writing custom Portlet
. Worked on install on both Unix and Windows platforms
. Integrated CA Clarity with ITSM AND ITIL Standards
. Show customer how to use and utilize NIKU Workbench and interface
Workbench with Clarity.
. Wrote installation documentations to support the customer needs.
. Wrote Clarity Functional Requirements for implanting functional
modules of Clarity
. Implemented Modules include: Project, Resource, Demand, Portfolio,
light financials, studio, data administration.
. Developed Resource, Roles, Skills Inventory implementation plans
. Mentor Customer associates on tool usage and configuration
. Developed Customer Clarity Monitoring Tools to assist in proactive
monitoring of scheduled jobs and logs
. Enhance existing Clarity NSQL portlets that were slow utilizing SQL
Stored Procedures and Functions and scheduled Jobs.
. Worked with CA support as liaison for Clarity related Bugs and Support
Cases
. Custom Clarity studio Portlets, objects, attributes creation and
Configurations.
. Clarity XOG Application
. Custom Workflow Process development using Gel and system functions.
. Upgraded and prepared upgrade guide and install plan Wal-Mart Stores
Clarity 7.5.2 System To 7.5.3
. Created executive dashboards using clarity studio.
. Upgraded and prepared upgrade guide and install plan Wal-Mart Stores
from Clarity 7.5.3 FP06 to 8.1 FP03 and then v12.01
. Upgraded and prepared upgrade guide and install plan Client from
Clarity 6.1.4 to Clarity 7.5.2
. Upgraded World span from Clarity 7.0.2 TO 7.5.2
. Installed CA Clarity for CA AND NIKU at 13 clients
. Worked in a Functional, Technical and Trainer capacity for CA Clarity
for Over 2 and half years at Wal-Mart Stores Incorporated as Senior
Consultant.
. CA Training Consultant Provided Certified Training on CA Technical
Courses to CA customers. Training customers on Clarity Installations,
Upgrades, Fix Packs, Clarity Studio and 7X TO 8X upgrade.
. Clients Serviced as a consultant include (Wal-Mart, TSA, CMS, World
span, DOW, Ameriprise, Com data, Compu-credit, Nova Systems, Auto-
zone)
CATV Field Engineer
Cisco, Lawrenceville, GA 04/04-02/05
. Designed and Integrated Disaster Recovery Systems for Scientific
Atlanta customers.
. Traveled to and participated in Site Surveys, Design, and Design
Review Meetings with customers. Built Integration plans that
accommodated customer schedules and integrated the DR solutions.
. Worked on Scientific Atlanta proprietary DNCS application and support
tools built around it such as Disaster Recovery, Auto Backup.
. Installed Sun Solaris 8 and 9
. Worked with Linux OS
. Configured Cisco, Marconi, Riverstone and Prisma IP networking
equipment to conform to disaster recovery design standard.
. Worked with TCP/IP, ATM,VRRP, SNMP,SMTP, Boot P, DHCP, BGP, RIP, FTP
. Wrote integration plans to consisting of timelines and schedule to
meet customers satisfaction
. Validated Disaster recover installation performing switch over testing
of customers live cable plants.
. Upgraded customer systems from Solaris 2.5 to Solaris 8.
. Created and installed customer servers for special projects and
documented all configurations and support plans.
. Worked with Windows 2000 back end servers, Incorporating VOD (Video on
Demand Systems)
NT Engineer
Hewlett Packard, Dunwoody, GA
04/01-04/04
. Support HP trade customers in a 24/7 data center /NOC environment.
. Work hands on with Windows 2000 Active directory.
. Trouble-shoot NT and 2000 servers to insure they are up and running
consistently 24/7, 365 days a week.
. Set up user accounts, home directories and exchange mail boxes.
. Monitor thresholds via performance monitor task manger and various NT
tools.
. Work hands on with Exchange 5.5 IIS 4.0 DHCP, WINS, DNS.TCP/IP, SAN,
NET RAID, Veritas Backup Exec, HP Omni back, BLT suite and HP Open
View.
. Work with Cisco network products and trouble shoot Network issues that
may arise.
. Work with Remedy to resolve ITO, web and customer contact to resolve
service calls tickets, incidents and work order tickets to identify
and resolve issues.
. Perform day-to-day tasks to maintain all server data is backed up and
maintained with logs.
. Server reboots, patch installs and upgrades are ongoing efforts, every
weekend.
. Build servers and used automated tools such as VMWARE, Ghost, Ghost
console, SYSPREP.
Network Administrator
Equity Residential Properties, Dunwoody, GA
10/00-04/01
. Provided support to 1000 users in eastern division Via Novell, Windows
2000, and NT Networks
. Maintained, installed troubleshoot Sun Solaris Servers.
. Installed Windows 2000 Servers to replace Novell 4.11 and migrated all
user data. Designed and installed complete IDSL Networks to company
specifications for smaller sites.
. Troubleshooting, and Maintaining Wan links. Performed tasks to make
network more efficient.
. Installing Cisco, and Netopia Switches and Routers.
. Implemented Check Point VPN Solutions for DSL and dial up Connections.
. Administration duties maintaining user accounts adds, changes, and
moves.
. Microsoft Exchange Server Administration.
. Performed tape back ups using Arcserv, and Veritas backup software
utilities.
. Installed file and print servers to companies expanding network.
. Trained users to use Windows 2000 Professional, and MS Office Products
. Assisted in windows 2000 Professional corporate image building process
with Ghost software
. Worked with Upper management to insure all objectives were being met.
Created Purchase orders for new equipment
. Traveled to eastern division sites to insure all remote networks were
working and to verify the need for expansion and future equipment
upgrades.
Systems Engineer
MCI WorldCom, Dunwoody, GA (EDP Contract Services)
08/99-10/00
. Worked On Siebel sales tool deployment. Traveled nationwide, Implemented
and trained users: to use product. November project ended, and was
transferred to an office moves project.
. Performed front line server support for Sun Solaris Novell NT and Windows
2000
. Working with Order Pro and other internal applications.
. VI scripting with Solaris 7 install and maintain User accounts with Admin
Utility
. Deployed new updated equipment laptops, desktops to nation wide sales
force
. Converted sites from old Novell servers to Windows NT.
. Trouble shot problems in house and on site with TCP/IP, DNS, DHCP, WINS,
and other network equipment.
. Worked hands on with Cisco Routers and switches, hubs, patch panels etc.
Worked with Windows2000, Windows NT4.0, Novell, Win 95 and Win98, MS
Exchange 5.5, 3com Ethernet and IBM Token ring products.
. Converted Existing Token ring Sites to Ethernet.
. VPN configuration for Dial up users
. Recognized as an effective troubleshooter with numerous in house web
based applications, and with overall project requirements.
Systems Engineer
Delta Airlines, Hapeville, GA (Carson & Norrell)
01/99-07/99
. Worked on critical Year2000 project, wrote and installed login scripts on
both Novell and Windows NT 4.0 for custom written application to execute
at logon.
. Worked with HPUX Sun Solaris Hardware maintaining and trouble shooting
user environments
. Analyzed central repository, which stored time sensitive data.
. Assisted in deployment of Y2K tool across the enterprise. Assisted in
recognizing major arising
. Installed and configured Linux Servers for internal Testing environment
. Problems on both hardware and software basis in preparation for the year
2000.
. Traveled major cites to overlook the project and to assist in applying a
fix to failed PC.
. Windows 2000 Beta 3 testing set up and configuration.
. Trouble shot problems in house and onsite with Windows 2000, Windows NT,
TCP/IP, IPX/SPX, NT Domains, Novell administration, HP Servers, HP
workstations, Toshiba Laptops for the entire enterprise.
Year 2000 Technician
Ceridian Software, Dunwoody, GA (MDI)
08/98-01/99
. Worked with proprietary software package using HRIS, Advanced revelation
for Pay Roll Software Company. Solved critical problems, and prepared
companies clients to be ready for Year 2000.
. Analyzed and troubleshot software/systems, provided configuration,
modifications and implementation of advanced revelation based payroll
software.
. Worked on PC, Jazz drive CD burners and all backup hardware solutions on
a Novell network. Tracked data for Year 2000 reports ensured Software as
year 2000 compliant. Performed phone technical support,
updated/downloaded, and ran tools to determine corrective actions.
Instructor
Advanced Career Training Center, Atlanta, GA
08/98-01/99
Mentored students in preparation for A+ and MCSE exams. Tutored network
technologies and taught concepts to class of 20 + 5 nights a week on all
basic and advanced level skills need for success in the IT world.
. Instructed trouble shooting techniques and problem solving skills in NT,
Windows 3.1,Win 95, and DOS 6.22.
. Set up lesson plans and presentations to teach class of 20+ students.
. Tutored and assisted students with assignments after class.
Technical Manager
Future Tech Computers, Duluth, GA
05/96-08/98
Directed all hardware/software technical support for major accounts.
Provided on-site technical support
on trouble tickets. Served as Systems Administrator providing phone and on
site troubleshooting of equipment, mainframe and LAN/WAN. Handled major
corporate accounts on site including technical support for the
hospitality/service industry such as Buffaloes, TacoMac, Georgia Power and
Ikon Office Solutions
1. Varied skills in hardware/software support and equipment.
2. Increase profits by consistently exceeding sales goals and customer
retention.
3. Installed and Maintained SCO Unix servers
Technician
Pony Computers, Duluth, GA 07/95-
05/96
Assembled, tested systems and all software. Generated inside sales through
cold calling and referrals. Experienced in custom-built systems for U.S.
Post office and Fortune 500 companies.
Technician
Classic Computers, Norcross, GA
01/94-07/95
Built Systems, installed software and served as an onsite technician
working with some of the companies largest accounts such as Kaiser Health
Systems, Scientific Atlanta, Georgia Power, and Prudential Health Care.
Ensured repeated business through experienced skills and product knowledge.
EDUCATION
. MCP (Microsoft Certified Professional)
. Scientific Atlanta Certified digital Installer
. CCNA Cisco Certified Network Associate (CCNA)
. NIKU 7.5 Installations Certification
. NIKU 7.5 Certified Technical Consultant
. Clarity 8.0 Certified Technical Consultant
. Clarity 8.0 Certified Functional Consultant
. Actuate 8X Certified Report Writer
. Chattahoochee Technical Collage OCT1st 2003
. Dekalb College from January 1994 to August 1996
. Henderson High School Tucker, GA (College Prep Diploma)
. ITIL Foundations V3.0 Certified Consultant
REFERENCES: Available upon request
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