Customer Service Executive Assistant

TEISHA L. SAMPSON

**** ***** **** *********, ** *1244 (h) 410-***-**** (c) 443-***-****

************@****.***

Dedicated, thorough, articulate and efficient, administrative professional offering 10 years of

experience providing comprehensive support to senior executives and directors. Proven delivery

of exceptional customer service in a fast-paced work environment where the standards of

integrity are high and confidentiality is required.

• Provides support to senior executives and directors by conducting calendar

management, internal and external meeting organization, travel coordination, processing

attendance and vacation schedule management.

• Performs secretarial functions including preparing expense reports, spreadsheets,

PowerPoint presentations, correspondence and running reports in the HR PeopleSoft

system.

• Demonstrates administrative expertise in processing subscriptions and organizational

membership fees, file management and storage, phone and personal reception,

equipment repair coordination and maintenance, supply order processing, maintenance

and reconciliation of corporate accounting reports.

• Technical efficiency in operating multi-line phone system (Cisco phone), copiers,

printers, fax machines, computers, and software including MS Office Suite, MS Visio, and

Outlook.

• Serves as liaison between executives and other department executives and outside

vendors.

PROFESSIONAL EXPERIENCE

ERICKSON RETIREMENT COMMUNITIES, Baltimore, MD 21228 2000 – Present

Executive Assistant to EVP of Human Resources 2008 – Present

Manage expense reimbursement and invoice processing. Maintain employee active, terminated,

and I-9 filing systems and storage account. Purchase supplies. Coordinate mass mailings.

Organize and coordinate resources to carry out projects and requests. Run monthly HR metric

reporting. Reconcile monthly budget. Handle sensitive and confidential information. Manage

Survey Monkey tool. Prepare presentations for meetings, events, and conferences. Process

monthly service award distribution. Develop and update project plans. Manage Policy Tech policy

system. Plan large and small-scale company and department events.

Executive Assistant to SVP of Procurement Services, VP of 2006 – 2008

Compliance and Director of Business Process Improvement

Managed the planning, implementation, start up, training and maintenance of company travel and

contract management programs. Managed and maintained community bank lease process and

Summary of Deposit report. Regularly updated HIPAA procedures and compliance policies.

Webmaster for Procurement Enet site. Liaison for department document management. Managed

communication plan for discount programs and coupons.

Executive Assistant to SVP of Health Services, SVP of Health and 2002 – 2006

Operations, and VP of Mental Health and Wellness

Previous positions include Administrative Assistant to various directors in community Health

Services, Quality Assurance Data Specialist in the Development department, and Receptionist at

the Care Center front desk.

EDUCATION

University of Maryland, Baltimore County: Management in Aging Studies 2007- 2008

University of Phoenix, Maryland: Business Management 2000 - 2002

Coppin State College, Baltimore, Maryland: Undecided Major 1995 - 1996

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