Customer Service Manager
Resume:
Joe Iascone
Broadview Heights, Ohio 44147
********@*****.***
CAREER SUMMARY
Responsible manufacturing, materials and distribution professional
experienced in Lean Manufacturing, ISO 9000 standards, employee hiring,
training, production scheduling, customer service and inventory management.
EXPERIENCE
CURTISS WRIGHT FLOW CONTROL, Brecksville, Ohio (2004-2009)
Manufacturing Technician
Set up and operated manual and CNC equipment.
Responsible for output, Quality, SPC, efficiency and cost savings.
Lean, ISO 9000, cell manufacturing environment.
TADD SPRING COMPANY, Strongsville, Ohio (2001-2003)
Operation Coordinator,
. Coordinated planning, purchasing, manufacturing, quality, customer
service and inventory activities in order to provide customers
products just in time on a daily bases.
. Supplier to 2 major auto manufacturers.
. QS 9000, Lean environment.
MUSTANG DYNAMOMETER, Twinsburg, Ohio (1997-2001)
Purchasing Agent
. Planned, sourced, negotiated and issued purchase orders for a variety
of components, MRO and outside services based on a weekly production
schedule.
. Created Bills of material, performed job costing, achieved cost saving
for this OEM.
FLEX TECH, Sandusky, Ohio (1996-1997)
Commodity Manager
. Directed and coordinated efforts with purchasing, suppliers,
engineers, maintenance for 12 manufacturing plants for all
electromechanical MRO.
. Provided quality costumer service, on time deliveries, material cost
reduction and technical support.
. Interfaced with suppliers and customers to ensure timely order
processing.
. ISO 9000 environment.
AMETEK, Kent, Ohio (1995-1996)
Buyer
. Negotiated and signed contracts for purchasing of electrical
components, PC Boards, wire harnesses, lead wire, connectors, motors
and other components. Centralized purchasing for multi plant
operation.
. Purchased in excess of $20mm/year with cost savings/avoidance close to
$1mm/year.
. ISO 9000 environment.
Joe Iascone
MOGUL, Cleveland, Ohio (1984-1994)
Manager/Supervisor
. Balanced purchases and scheduled material shipments from suppliers and
from three major manufacturing plants to multiple distribution locations.
. Reduced lead time, freight cost and inventory carrying cost while
improving product availability.
. Managed computerized MRP system, including order entry, purchasing,
customer services, outsourcing, supplier evaluation, physical inventory
and cycle counts.
. Enforced company policies, OSHA safety practices, monitored employee
performance and quality standards.
. Primary contact between operation sales force, and multi location
distribution centers.
LUBRIQUIP, Solon, Ohio (1974-1984)
Manufacturing Supervisor
. Directed machining, assembly, outside services and production activities.
. Managed warehouse, shipping and receiving, order picking and packing.
EDUCATION
Cleveland State University, Cleveland, Ohio
. BS. Electronic Technology
SEMINARS
. QS14001, ISO 9000
. Hazmat Transport
. Total Quality System
. GD&T
. Team Building
. Technical Report Writing
. Managing People
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