Management Account Executive

Jeffrey Hokanson

* ***** **** ** #**, Marshfield, Ma 02050 ******@*******.***

Objective

To use my experience, knowledge, and diligence to obtain business

intelligence position in the information technology environment.

Experience

ING - September 2007 to Present

Enterprise Wide Reporting Analyst

. Work with departments to understand their reporting needs and

implement solutions using various development tools.

. Create, manage, and maintain user accounts and security in Business

Objects Enterprise XI environment. In addition, develop Visual Basic

applications to automate user and content administration.

. Perform analysis on existing security structure and implement changes

to improve security and reduce server utilization.

. Redesign existing Crystal Report to improve performance using SQL

programming.

. Develop and maintain Business Objects Universes for end users ad-hoc

reporting.

. Continuously learn and implement new technologies and methods to

improve existing processes.

. Utilizes following software and skill to complete daily activities:

Business Objects Enterprise XI, Crystal Reports XI, Designer, Toad,

SQL, Excel Data Analysis, BO's Live Office, Web Intelligence, and

others.

Sapphire Technologies-March 2006 to August 2007

IT Compliance Coordinator

. Employed as a contractor for Global Technology Service department of

Biogen Idec, Cambridge, Ma

. Coordinated and tracked SOX Audit Reports, generated SOX Dashboard

using Crystal Xcelsius, on a monthly basis.

. Trained IT System Administrators on regulatory and SOX requirements in

regards to hardware change control. Pre-audit change control to ensure

compliance.

. Worked with software developer to ensure business requirements are

meet with the implementation of IT Change Control system, TrackWise.

. Provided data analysis for Video Conferencing Improvement Project.

. Efficient in Microsoft Office including Project and Visio, Crystal

Xcelsius, Crystal Report, Sparta TrackWise, Amdocs' CRM Clarify, and

AT&T BusinessDirect.

IKON Office Solutions- June 2005 to February 2006

Associate Account Executive

. Interfaced with potential customers regarding business communication

requirements and provided companies with possible means of resolving

business related problems.

. Coordinated with cross-functional teams to ensure proper and timely

delivery, and creating billing accounts for specific customer orders.

Education

Boston University - Metropolitan College Sept 2009 to May 2011

. Database Management and Business Intelligence Graduate Certificate

Program

Villanova University July 2009

. Essentials in Business Analysis

University of Dayton, Dayton, OH 2001 to May 2005

. Bachelor of Science in Business Administration

. Major in Management Information Systems, Minor in Operations

Management

Certification

. Business Objects Certified Professional - Crystal Reports XI -

Obtained on January 19, 2008

. Certified Associate in Project Management (#438351) - Obtained on

November 4, 2006

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