Customer Service Sales

Elizabeth Davis

***** ******** ***, *******, ** *7049

*********@*****.*** 713-***-****

OBJECTIVE

To utilize educational background in business administration and computer

science in an entry-level position within a leading company that offers

the opportunity to work with a high performance team and develop critical

business skills while contributing to team goals and achievements in a

demanding, solution-oriented, results driven environment.

Summary of Qualifications

Offering educational background in computer science and business

administration, along with a proven record of academic excellence

Computer skills: Java, Visual Studio C#, C/C++, HTML, SQL (MySQL), PHP and

relational database algebra; Linux/Unix command line skills; Excel, Word,

Access, Internet; Windows XP and Vista; ability to quickly learn new

technologies; introductory CSS, XML; Architectural Design (AutoCad,

Solidworks)

- Multitasking with the ability to handle simultaneous projects and tasks

- Experience in collaborating with users to gather and formulate user

requirements for projects

- Focused with the ability to complete projects on time while achieving

quality objectives

1 Education

Oral Roberts University, Tulsa, OK

GPA: 3.36

Bachelor of Science, Computer Science, May 2009

Minor: Business

Overview: GUI-RAD and Internet Programming, Database Systems, Data

Communications, File Processing, Data Structures, C, Java, HTML,Business

Management, Marketing, Business Law, Accounting, Finance, Statistics,

Engineering & Architectural Graphics (Solid Works & Auto CAD)

Honors & Activities: VP of Gamma Beta Phi (honor society), Student Council

- KORE Researcher; Decorating Committee C- Chair; Association for Computing

Machinery (ACM); Environmental Science Club; Dean's Honor Roll

Overview of Primary Skills

C/C++ Programming Languages

File I/0

Populating records

External Sort

Control Break Processing

Hashing

SQL and Relational Algebra

Utilized concepts of relational algebra and functional decomposition with

E-R diagrams to determine how to store the information within a database

in a way to reduce data redundancy by using key constraints

Created databases and populate with tables using SQL CREATE commands

Populated tables using INSERT commands

Modified information within tables using UPDATE and DELETE

Utilized Joins and Select statements to retrieve specific information from

various combinations of tables in databases and output it within tables

Java

Standard I/O using Scanner class

File I/O

Mastered usage of Iterations/Loop Controls

Created application where file read into an array, which is then searched

to find a particular name

Read numbers from file, then added or calculated averages from numbers,

writing numbers out to new output file

Used data structures, such as Stacks, Queues, and Dequeues to manipulate

information on file;

Given set of numbers, use Conditional statements to output them in

sequential order

Created application that read a sequence of numbers from file into Stack

data structure, and popped them out, so that they'd be in reverse order

Given a sequence of numbers, wrote application to output the even numbers

from that sequence in reverse order using Stack, and then every other odd

number using a Queue and Dequeue

Visual Studio C#

Utilized and programmed common Visual Studio controls in the creation of

various forms i.e. radio buttons, text boxes, labels, panels, etc.

In Bakery program, the form controls connected users to an MS Access

database. When users pressed certain controls, the query that corresponded

to that control would retrieve the information the user wanted from

database and output it to tables in a panel. For example, if the user

wanted to get the total amount a customer had spent at the bakery, they

would press the Customer totals button and get the response in the panel

Implemented controls to retrieve and manipulate information on files,

outputting results to form

Unix/Linux Environment

Unix/Linux command line

Wrote, compiled and deployed in various languages (C and Java) in

Linux/Unix environment using the Emacs editor

Created webpages and restricted the level of user access to the web pages

(utilizing chmod)

Used the qsort utility and evoked hexdumps of files

Creation and duplication of directories; navigation between different

levels of directories

Major Team Projects:

Roommate Questionnaire Application Design

HTML pages and forms

CSS

PHP

SQL

Merchandiser's Supply Application

HTML pages and forms

HTML embedded in C++

CGI technologies

2 Work Experience

Substitute Teacher/Clerical Aide - Non-IT

PC Tech Assistant. Oral Roberts University, Tulsa, OK (January to March

2008)

- Assist multiple IT managers with clerical, file keeping, data entry,

communications, and troubleshooting functions; verify bar codes on

equipment

** Left due to educational conflict

Sales Associate/XOC. Macy's, Houston, TX (May 2006 to August 2007)

- Applied customer service, accurate cash handling and sales skills to

provide superb customer service

**Returned to out-of-state school

Assessment Evaluator/Grader. Kumon Center, Houston, TX (April 2005 to

August 2005)

- Evaluated assessment and testing results in order to measure academic

proficiency and provide data to create individualized instructional plan

**Firm closed

Profile

Goal-oriented...Ability to learn quickly and apply new

information...Diligent...Self-motivated Resourceful... Persuasive...Ability

to understand some Spanish

References Available Upon Request

Contact this candidate