Sales Customer Service

BARRY M. NIETSCH

**** **** **** ******, ********** 95713

Home: 530-***-**** * Cell: 916-***-****

****************@*******.***

SUMMARY OF QUALIFICATIONS:

. Entrepreneurial Executive / Manager for companies with annual sales

of up to $15-million.

. Develops strategies and recommendations to manage businesses from

infancy to maturity.

. Formulates strategies to develop new business, launch new services,

and deliver revenue gains.

. Establishes trust, builds client loyalty, and performs all

management with honesty.

. Identifies new accounts, increases market share, and expands sales

opportunities within existing clients.

. Manages employees and maintains an environment that encourages high

employee performance.

. Achieves customer satisfaction goals across multiple categories

using creative problem solving.

. California Licensed Landscape Contractor (C-27).

PROFESSIONAL EXPERIENCE:

Landscape Consultant

(12/08-current)

PRESIDENT / PRINCIPAL (04/02 - 10/07)

American Landscape and Concrete Contractors - Rocklin, CA

Formed a partnership and used visionary leadership to successfully start

and profitably manage a business providing landscape and concrete

contracting services to residential, commercial, and public agency

clients.

. Built a "best in class" customer-driven organization, quickly secured

market share, and led the company to produce as much as $15-million in

annual sales against intense market competition.

. Conceived and executed a strategy to penetrate new markets, cultivate

new accounts, and produce major success across all sales, marketing,

and client relations activities. Developed and manage high profit

business with Pulte Homes, Newland Communities, 12 Bridges Golf

Development, Corps of Engineers, and multiple other private sector,

federal, state, county, and municipal accounts.

. Established an environment to attract talented employees; developed a

strong management team consisting of eight managers and 12

supervisors; and used inspiration, motivation, and lead-by-example

techniques to recruit, mentor, and supervise as many as 120 office and

field crew employees.

. Pioneered short and long-term solutions designed to develop new

revenue opportunities and quickly earned a reputation for influencing

positive organizational changes and system improvements across all

business operations, sales, budgeting, cost control, and customer

service issues.

GENERAL MANAGER (09/92 - 04/02)

Lewis Landscape Design - Rocklin, CA and Las Vegas, NV

Established the company's new California Division; seamlessly transitioned

operations from Las Vegas to Sacramento; and grew the company's annual

sales volume to more than $7-million in only three years.

. Set the benchmark as a working manager, formulated a business

structure to drive sales, and provided decision-making on all business

operations, sales, marketing, personnel, project management, vehicle

fleet, inventory, and customer service using creativity, innovation,

and best management practices.

. Expanded business with the company's most valuable client, Pulte

Homes; cultivate new business with other real estate developers,

commercial clients, and government accounts; and positioned the

company as a primary choice for a full-range of landscape design and

installation services.

. Earned a reputation for being a dynamic team leader; recruited and

managed the business office staff; and directed a highly motivated

team of field managers, project leaders, and installation crew

members.

. Previously worked as a Superintendent in the company's Las Vegas

division with key responsibility for planning, organizing, and

directing multiple landscape design and installation projects.

GENERAL SUPERINTENDENT (04/90 - 08/92)

Riebero Corporation - Las Vegas, NV

Managed a $20-million contract to plan, coordinate, and install custom

landscaping and irrigation systems for the Luxor Hotel and Casino, one of

Las Vegas' most unique destination resorts.

. Exceeded customer satisfaction across all performance categories and

partnered with the hotel's developers, General Contractor, and

subcontractors to complete the multi-faceted project on schedule in a

constantly changing and difficult construction environment.

EDUCATION AND TRAINING:

BACHELOR'S DEGREE PROGRAM - BUSINESS MAJOR

University of Nevada, Las Vegas (UNLV) - Las Vegas, NV (completed

multiple semesters toward BA Degree)

* Completed all PSI Life Success seminars and acquired continuous on-the-

job management, sales, marketing, project leadership, and customer

service training

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