Management Project
Resume:
Tim Sammon
*** ****** ******, *** *********, CALIFORNIA
***.******@*****.***
Objective: A permanent staff position as a Technical Writer,
Technical Editor, Documentation Specialist.
EXPERIENCE
GENENTECH SOUTH SAN FRANCISCO (MARCH-MAY 2009 AND NOVEMBER 2001-FEBRUARY
2003)
PERFORMED SEMANTIC ANALYSIS OF EXISTING DOCUMENTS AND DESIGNED TEMPLATES
FOR THE R&D ENGINEERING AUTOMATION GROUP BASED ON THE GAMP 5 QUALITY
PRINCIPLES. MANAGED MULTIPLE DOCUMENTATION SETS IN SUPPORT OF CLINICAL
AND PRODUCTION CGMP/GMP PHARMACEUTICAL CAMPAIGNS. LED WORKGROUPS
RESPONSIBLE FOR DEVELOPING THE DEPARTMENT WEBSITE AND MAINTAINING THE
STYLE GUIDE.
Zeltiq Aesthetics Pleasanton, California (June-October 2008)
OVERHAULED GMP-COMPLIANT DOCUMENT SET: OPERATIONAL METHOD SHEETS (OMS)
AND ASSEMBLY PROCEDURES. ORGANIZED AND FACILITATED QA DOCUMENT REVIEW TO
ENSURE PROCESS AND MATERIALS ACCURACY. WORKED WITH PERMANENT STAFF TO
HELP ESTABLISH STYLE GUIDE, INTER-DEPARTMENTAL PROCESSES, AND STANDARDS.
FusionOps Sunnyvale, California (February-June 2008, February-June 2006,
and August 2007)
CREATED MASTER DOCUMENTATION FOR THE FUSIONOPS SUPPLY-CHAIN MANAGEMENT
(SCM) APPLICATION. REWROTE EXISTING USER GUIDES AND ADMINISTRATOR
DOCUMENTS. DESIGNED AND PRODUCED CD PACKAGING. PRODUCED CUSTOM
DOCUMENTATION AND BUSINESS-PROCESS WORKFLOWS. CREATED PROTOTYPE
INTERACTIVE-TRAINING MODULE.
Pacific Gas and Electric Company San Francisco (June-December 2007)
EDITED AND WROTE WORK PROCEDURES, STANDARDS, AND BUSINESS PROCESS
DOCUMENTS IN COMPLIANCE WITH CALIFORNIA PUBLIC UTILITY COMMISSION (CPUC)
REGULATIONS. CONTRIBUTED TO THE IMPROVEMENT OF PROCESS, TEMPLATES AND
STYLE GUIDES. REDESIGNED DOCUMENTATION-SUPPORT FORMS AND ESTABLISHED A
PROJECT MANAGEMENT DATABASE THAT SERVED AS A CENTRAL PROJECT KIOSK FOR
WRITERS, CUSTOMERS, AND MANAGEMENT.
Philips Medical Systems Foster City, California (October 2006-May 2007)
PRODUCED USER DOCUMENTATION FOR PHILIPS ISITE PACS MEDICAL IMAGING
SOFTWARE. AS PART OF A THREE-PERSON TEAM, ESTABLISHED BASELINE
DOCUMENTATION-PROCESSES, STYLE STANDARDS, AND SHAREPOINT INTRANET.
Cepheid Sunnyvale, California (June-October 2006)
DEVELOPED AND MAINTAINED DOCUMENTATION FOR CEPHEID'S MOLECULAR-
DIAGNOSTICS SYSTEMS (INSTRUMENTS, ASSAYS, AND SOFTWARE.) COORDINATED
TRANSLATION WITH THE EUROPEAN OFFICE AND ENSURED POST-TRANSLATION
QUALITY. SUPPORTED SOP AND END-USER DOCUMENTATION OVERHAUL FOR THE AGILE
DOCUMENT CONTROL SYSTEM.
Delta Dental San Francisco (May 2004-November 2005)
PRODUCED BROAD ARRAY OF HIPAA-COMPLIANT DOCUMENTS FOR INTERNAL AND
EXTERNAL USERS. DEVELOPED TRAINING MATERIALS FOR MICROSOFT PROJECT
SERVER. DEVELOPED "ALTERNATE ID" BUSINESS-PROCESS DOCUMENTATION FOR
CLAIMS PROCESSING, ADJUDICATION, AND CUSTOMER INQUIRY WORKFLOWS,
ADDRESSING FEDERALLY MANDATED SSN CIRCUMVENTION.
Digital Foundry Tiburon, California (February 2003-May 2004)
PERFORMED QA TESTING OF DIGITAL FOUNDRY'S WEB-CONTENT MANAGEMENT SYSTEM.
TESTED AND RECOMMENDED IMPROVEMENTS TO SOFTWARE FUNCTIONALITY, USER
INTERFACE, AND DOCUMENTATION. CONTRIBUTED TO STYLE GUIDE AND
DOCUMENTATION CONTROL STANDARDS.
Globalstar San Jose (May-September 1998 and November 1999-June 2001)
MAINTAINED ENGINEERING DOCUMENTS IN SUPPORT OF SATELLITE DEPLOYMENT,
TELEMETRY, AND CONTROL. PRODUCED DISASTER RECOVERY DOCUMENTS. SERVED ON
THE GLOBAL PROCESS STEERING COMMITTEE AND THE OPERATIONS CHANGE CONTROL
BOARD (OCCB). PIONEERED ENTERPRISE-WIDE DOCUMENTATION STANDARDS AND
PROCESSES.
Impresse Sunnyvale (July-November 1999)
WROTE SINGLE-SOURCE DOCUMENTATION FOR THE FLAGSHIP WEB APPLICATION.
ADHERED TO STRICT STYLE AND PROCESS STANDARDS, CONTRIBUTING SEVERAL
IMPROVEMENTS. PRODUCED TUTORIALS, CONTEXT-SENSITIVE HELP, AND USER
MANUALS.
Docent Mountain View, California (November 1998-July 1999)
PREPARED ONLINE AND PRINT DOCUMENTATION. WITH PRODUCT DEVELOPMENT, WROTE
THE ADVANCED USER'S GUIDE, AND PRODUCED OTHER ENGINEERING AND MARKETING
DOCUMENTS AS NEEDED. LED EFFORTS TO ESTABLISH TEMPLATES AND DOC
STANDARDS.
Raychem Menlo Park, California (December 1997-February 1998)
DEVELOPED CUSTOM DOCUMENTATION FOR THE ACCOUNTING MODULES OF SAP R/3.
WORKED CLOSELY WITH KEY MEMBERS OF THE NORTH AMERICAN SERVICE CENTER TO
PRODUCE REFERENCE AND TRAINING DOCUMENTS.
Advent Software San Francisco (June 1996-October 1997 and February-April
1998)
PRODUCED USER DOCUMENTATION FOR ADVENT'S FINANCIAL PORTFOLIO MANAGEMENT
SOFTWARE. MANAGED INTRANET SITE DEVELOPMENT FOR SEVERAL GROUPS. DESIGNED
MAINTENANCE SYSTEM FOR 50+ APPLICATION INTERFACE DOCUMENTS.
Computer Skills
MICROSOFT OFFICE SUITE INCLUDING PROJECT AND VISIO. ADOBE ACROBAT,
FRAMEMAKER, DREAMWEAVER, AND PHOTOSHOP; ASSORTED TOOLS: SOURCE CONTROL
AND CONFIGURATION MANAGEMENT (CM), WEB AUTHORING, CONTENT MANAGEMENT
SYSTEMS (CMS), AND DOCUMENT CONTROL, RAPID E-LEARNING (REL). RECENT
TRAINING: OFFICE 2007, PHOTOSHOP CS3.
Education and Affiliations
BA TECHNICAL AND PROFESSIONAL WRITING, SAN FRANCISCO STATE UNIVERSITY
SENIOR MEMBER, SOCIETY FOR TECHNICAL COMMUNICATION. RECIPIENT, MARION
NORBY SCHOLARSHIP FULL-RECOVERY AWARD (2010).
online portfolio and complementary hard-copy Writing Samples available on
request.
Contact this candidate