Customer Service Sales

Ms. Waree Panyason

Address: **** ******** ******, ***. # *, Los Angeles, CA 90066

Home: +1 (310)

*** ****, ******: +1-310-***-****

E-mail: *********@*****.***

Objective To obtain a position, which I can utilize and

maximize the management, Sales, Customer service,

Marketing, Purchasing and Printing skills. Able to

apply creativity, leadership, teamwork with effective

communication tools to increase the company revenue and

benefits

Accomplishments ? Managed Sales & Marketing for a group of

International Corporation for products and

services

? Explored and Expanded customer base worldwide

with constantly increased annual sale turnover

? Handled variety level of customers (B2B and

End users) through various tools of communications

(phone, e-mail, Internet and in person

presentations)

? Increase 30% - 60% revenue for the company

regardless the fluctuation of the Global

Economy

? Maximize Profits for the company

? Developed and Managed business and marketing

plans, campaigns, marketing materials, sales

strategies, sales tools (B2B and End Users)

? Arranged local and international exhibitions

? Improve purchasing activities with the right

local and international suppliers, including costs

? MBA graduate with emphasis in Marketing and

Management with professional background management

and expert skills in printing

Special skills ? Skilled in using Microsoft Word,

Excel, Access, PowerPoint, Outlook, Adobe Creative

Suite (Photoshop, Illustrator, Acrobat), Linux

? Superior listening skills, management and new

skills

learner, hard working

? Customer oriented, responsible, flexible and

adaptive

? Outstanding motivation, problem-solving

skills and

company-success oriented

? Willing to travel and relocate

? Proficient in problem solving and working under

tight

Deadlines

? Hands-on professional capabilities of managing

significant budgets and teams

? Web-marketing and web-design experienced

Languages ? English: excellent speaking and

writing skills

? Thai: excellent speaking and writing skills

Education University of Central Oklahoma, Edmond, Oklahoma,

January 2001-December 2003

? Masters of Business Administration (Marketing)

GPA: 3.13/ 4.0

The University of Thai Chamber of

Commerce, Bangkok, Thailand, June 1996-March 2000

? Bachelor of Business Administration (International

Business and Management)

GPA 3.25/4.0

Benchamaracharansarit school, Chachoengsao, Thailand,

May 1990- April 1996

GPA 3.63/4.0

Experiences Sales & Marketing Manager, July 2007 - February

2010

BC Findings Company Limited, (Jewelry B2B supplier of

Silver and Gold Beads, Chains and Parts from Thailand and

Italy sold to worldwide customers) -

http://www.bcfindings.com

. Extensive experience in Operations management,

administration and customer service

. Customer's database expansion and maintenance

. Sales Management (International and local sales

management and customer service)

. Responsible for the entire group of companies

sales

. Direct contact with customer before and after the

sales to ensure customer satisfaction to

strengthen the customer relationship.

. New products research and market development.

. Sales with efficient tools (cold call, Internet, e-

mail and in person presentations)

. International B2B sales development (Asia, US and

European market)

. International customer orders handling and public

relations

. Maintain current customer accounts and expand with

new customer contacts and development

. Order processing and project management

. Help customers to find solutions for their

logistic needs

. Product price and shipping cost estimates

preparations

. Customers' quotations preparation, follow-up and

order handling

. Constantly exceeding corporate objectives

achieving significant gains in revenues

. Online marketing and customers' communication

. Marketing organization of agencies in Hong Kong,

Thailand, China, USA and Italy

? Trade fairs coordination and organization. Booth

design, set-up and management during the shows in

Hong Kong, Bangkok, Shenzhen and Vicenza

. Trade exhibitions yearly visit plan development

. Media Communication and advertising planning

. Procurement of all marketing materials for the

entire group of companies development and

completion in Asia - business cards, calendars,

posters, catalogues etc

. Marketing planning for headquarters and agencies

. Company stationeries and marketing materials

development and procurement

. Advertising planning of the agencies - ads

materials development and contracts with the

vendors

. Fair visits in Asia, USA and Europe for expanding

customers' database and promotional materials

distribution

. Marketing & Sales experience in Leadership,

Proposals, Presentations and Negotiations

. Market Research and Development

. Public Speaking & Public Relations

. Corporate Training

. New products and new market development

. Managed purchasing activities with the right local

and

international suppliers at the right cost

(Evaluate and list all needed products & Services

from each supplier, request for Quotations,

Negotiate Price and Offer Conditions, Prepare Bid

Evaluations and make decision base on price and

Terms & Conditions from each supplier, Cooperate

with Accounting, Shipping and Administration

Department, Issue Purchase Orders)

Account Executive, Sales & Marketing for local and

international customers, March 2004- March 2007

Sirivatana Interprint Public Company Limited, Bangkok

Thailand (One of the Largest Commercial Printing Company

in Asia) - http://www.sirivatana.co.th

. Experience in Sales for B2B and End user in

Printing and Packaging

. Expert in sheet and web fed printing with 4, 5, 6

and 8 colors

. Skillful in Prepress, Press and Post press stage

(arrange artwork with customer for the suitable

file type, resolution and all color specifications

to meet customer's requirement including CMYK and

up to 12 special colors. Check and correct plates,

films, proofs, actual printing, binding and

finished work.)

. Develop & increase sales and customer base (phone

calls to current and new potential customer.

Arrange sales presentation, Provide printing

advices and recommendations (for suitable paper

type, thickness, printing work size, efficient

order size and binding type to each printing type

(direct mail, leaflet, brochure, box, packaging

material, catalogue, magazine, Limp bound book,

hard cover book, calendar and all printing work).

. Local and International markets development

. Customer accounts handling

. Public Speaking & Public Relations

. Maintain current customers' relationship and

increase sales volume for the current accounts

. Approach new potential target customers

. Search and expand customer database by targeting

publishers, advertising & marketing companies,

financial organizations, corporations and all

other businesses with need of printing materials

for marketing purposes

. Customers' screening and approach.

. Customers' enquires handling and follow-up for

order placement

. Printing specifications, Paper & Binding types

specifications recommendation

. Printing cost estimation & Printing requests

handling

. Close sales with customers

. Artwork collection from customer by FTP and

different file types format

. Manage and check customers' artworks

. Artwork correction on behalf of the customers

. Coordinate the prepress process with prepress

department

. Pass artwork with color sample and special request

with details to prepress department to arrange

offset or digital proofs for approval before

printing

. Cooperate with customer for proofs approval

. Supervise printing, machine settings and color

approval before the run of the actual printing

. Check running sheet quality during printing and

before binding process

. Check and approve quality after binding for

finished quality

. Select sample set for customer's review before

shipping out finished product to the client

. Follow up for customer feedback after the receipt

of finished products

. Follow up for payment from the client

. Build closer relationship with all clients

Customer Service Specialist, August 2002- February 2004

Boost Solutions Inc., Atlanta, GA, USA (On-line

retailer)

. Customer service specialist

. Sales and post-sales customer support

. Data entering and support

. Product ordering and in-store promotional

displaying

. Inventory and assets management control

. Website design and developing

Customer Service, April 1998- October 1998

Container Terminal 1 LTD. in Laem Chabang Port,

Thailand,

? Customer service specialist

? Data entering and Document managing

? Product ordering

? Inventory and assets management control

. President of the Thai Association in the

University of Central Oklahoma

Honors and

Activitie

s

Contact this candidate