Customer Service Sales

Emily Snider

Emily Snider

** ******* **** ******* **********, OH . 513-***-**** .

******.*****@*****.***

Skills

Employment History

I am a skilled & knowledgeable management professional with rich experience

and a track record of success in customer service, sales, & employee

management. I am motivated by challenges and the opportunity to

positively influence the success of the community and organizations with

which I am associated. I pride myself on the level of excellence I

demonstrate in my work and the dedication I show to my employees and

employer. Through my efforts, ideas, and ambitions, I have a track record

of improving customer relations, increasing sales revenue, improving

employee productivity, and reducing costs.

< Rich leadership & management experience

< Rich sales and customer service orientation

< Strong communication & interpersonal skills

< Highly organized & detail oriented

< Strong strategic thinking, analytical, & innovation skills

< Track record of reliability & dependability

< Track record of establishing and achieving goals & objectives

< High energy personality

< Ability to acquire expert product knowledge

< Computer skills including MS Office Suite,

EWorkforce, Oracle, Kronos, Fidelity, Taleo, Lotus Notes

< MAGIC & FISH Trained

< Trained in Six Sigma Principles

The Church of Jesus Christ of Latter-Day Saints

2009-Present

Volunteer Employment Specialist

Dayton, OH

The Church of Jesus Christ of Latter-day Saints is a non-profit, worldwide,

religious organization that provides regional employment training and

assistance to members of the local congregation and residents within the

community. Increased employment levels of individuals throughout the local

congregation by 15% in 2009 through developing training modules, effective

record keeping & data tracking and local networking among businesses.

Office Suites PLUS 2008-2009

Manager

Cincinnati, OH

Office Suites PLUS is a business service provider for small and remote

businesses throughout the Eastern United States. Manager for commercial

business office providing fully functional office and administrative

assistance. Increased sales and customer retention through local marketing

and advertising, online social networking, and lead generation. Increased

sale of business services and residential offices through new property

management techniques, employee training & review, and development of

additional services. Accountable for staff payroll approval, lead

generation, development of training modules, policy/procedure revisions,

record keeping, collections and contract enforcement. Increased customer

retention and satisfaction levels while increasing sales revenue and

reducing costs.

30 Country Club Meadows Springboro, OH . 513-***-**** .

******.*****@*****.***

Assurant Specialty Property 2006-2008

Customer Service Manager

Springfield, OH

Assurant is a national Fortune 500 company providing business services for

home mortgage & banking institutions. Customer service manager over 40

direct reports including entry-level employees and supervisors.

Accountable for department budgets, payroll approval, scheduling, customer

forecasting, employee review, record keeping, policy/procedure revision,

development of department goals/objectives, and acting as a company liaison

among multiple departments and clients. Hired and trained leading customer

service representatives. Increased customer retention, quality levels,

employee productivity, and client satisfaction. Developed successful

company wide training modules and incentive programs leading to reduction

of costs and increase in revenue.

MyFamily.com

2004-2006

Sales & Customer Service Supervisor

Provo, UT

MyFamily.com is the world's largest for-profit internet based genealogy

research company. Began as a sales representative accountable for lead

generation, sales and customer service achieving top sales revenue goals

and the highest quality levels. Promoted to Customer Service & Sales

Supervisors in October 2004, responsible for the management and success of

35 direct reports. Accountable for payroll approval, scheduling, customer

forecasting, employee review, record keeping, policy/procedure revision,

and development of department goals/objectives. Increased sales, customer

retention, quality levels, and employee productivity. Recruited, hired and

trained leading sales and customer service agents. Developed successful

company wide training modules and incentive programs that led to increased

sales and customer satisfaction.

@Hand Medical

1999-2002

Customer Service Representative

Springboro, OH

Contract employee accountable for sales & customer service and

administrative projects

Employment History

Education

Professional Achievement

Springboro High School 2002

Graduated with Honors Education Diploma and National Honors Society

recognition

Clark State Community College Present

Pursuing Bachelors of Science in Business Administration and Political

Science through online program

< Increased quality assurance levels by 25% on average

< Increased employee productivity levels by 20% on average

< Increased employee retention by 20% on average

< Increased sales revenue by 30% on average

< Achieved a 3.8 out of 4.0 Management Approval Score in 2007

< Highest sales revenue record from 2004-2006

< Contributed significantly to successful Investor Relations Conference

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