Customer Service Manager

Amanda S. Mirabile 717-***-****~Cell

** ****** ** 717-***-****~

Home

Fairfield, PA 17320

***********@*******.***

I am a very detail oriented person. I have very strong work ethics and

believe in always completing the task at hand to the best of my ability. I

am very dependable and learn new things very quickly. I believe that any

great business is based on great customer service, and team work among co-

workers.

Experience

7/2008-10/2008 Mlend Middletown, MD

Loan Processor

~Data Entry- Inputting client information into loan systems, verifying

information on credit reports

~Correspondence with clients via email, and phone calls

~Documentation Follow Up needed to complete the loan approval process

~Worked with Title Companies/Appraisers in making sure all work was

completed accurately and timely, and reviewed same when

received.

~Loan Officer Support- reviewed all submitted documentation for

accuracy, such as bank statements, pay stubs, and other

income/asset documents

~Locked Loans with Investors

~Sent out proper disclosures

7/2007-7/2008 AmericasBank Frederick, MD

Mortgage Processor/Personal Assistant

~I provided support to loan officers.

~Documentation follow up

~Customer Service for existing customers

~Take care of outstanding invoices

~Data Entry

~Coordinate Closing dates/times with Title Companies

11/2003-7/2007 Affordable Title Services Frederick, MD

Licensed Escrow Settlement Agent/Office Manager~

~I was responsible for every aspect of managing an office to make

sure that it ran smoothly and efficiently. I paid invoices, managed

employees, communicated with customers, took care of any problems that came

up.

~For my Licensed Settlement Agent role- I handled the entire Real

Estate purchase/refinance settlement process. I ordered titles, prepared

and reviewed title binders, settlements sheets, processed loan disbursement

payoffs to mortgage companies, paid invoices, anything from pre-closing to

post closing, and issued the final title policy.

05/2001-11/2003 Tuscarora Title Leesburg, VA

Title Processor

~File review for foreclosure process- reviewed title abstract for any

title defects

~Client Customer Service- responsible for responding to client

requests within a 48 hour period

~Data entry- input into foreclosure system information found when

reviewing the title abstract

~Manager Support- anything that was requested of me to help make the

foreclosure process complete and accurate

Education

1995-1999 Fairfield High School Fairfield, PA

~Actively participated in several business classes, Accounting I &

II, as well as computerized accounting, received excellent grades in these

classes.

~Graduated 1999

~To maintain my Settlement Agent License I am required to take

continuing education classes.

Maryland Insurance Administration Insurance License #RPI99913650

References

Personal

~April DeVaughn 301-***-****

~Lorrie Clabaugh 717-***-****

~Marge Lajoie 301-***-****

Business

~Kristy Grams 304-***-****

~Brandy Mosser 301-***-****

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