Customer Service Manager

tisma Juett

*** ***** **. **, ***. *** . Ingleside, IL 60041

Email: ***********@*****.*** Cell: 224-***-****

PROFILE

. A goal-oriented individual with over 18 years of professional

experience; background reflects skills and accomplishments in the

areas of building and maintaining business relationships, event

coordination and public relations.

. An effective communicator with strong written, verbal, listening,

interpersonal, presentation and public speaking skills.

. Able to establish priorities, manage time effectively, and perform

well under pressure; proven ability to be able to handle multiple

tasks simultaneously and follow projects through to completion.

SKILLS

. Able to effectively lead by example to help motivate and encourage

the team to succeed.

. Develop a strong relationship with managers and staff, creating a

cohesive and productive team within a sales driven environment.

. Proficient in Microsoft Word, Excel, Power Point and Outlook.

PROFESSIONAL EXPERIENCE

Comcast Cable, Waukegan, IL

06/09 - 02/2010

Communications Technician

. Customer service liaison between customer and company to provide the

best options in the cable industry.

. To trouble shoot and correct problems in the cable system in the

customer's home.

Bass Pro Shops Outdoor World, Chicago Area Stores

12/05-01/09 Market Promotions Manager

. Coordinated promotional activities at all three of the Chicago area

stores; Gurnee and Bolingbrook, IL and Portage, IN.

. Developed regional hands-on events and activities for all three of

the Chicago area locations.

. Guest starred on several regional television shows to promote

activities at all Bass Pro Shops

. Developed long-lasting relationships with customers in an effort to

establish customer loyalty.

. Able to network with several pros, outdoor writers and others in the

outdoor industry to increase the awareness of opportunities for those

unfamiliar with what the great outdoors has to offer.

. Influential in the maintaining of numerous outdoor skills workshop

programs held at the store.

. Partners with the General Manager to help build a strong relationship

with both local media and affinity groups.

. Instrumental in the annual planning and coordinating of events to help

increase the familiarity of the Bass Pro brand.

. Investigate and determine the best use of local media and advertising

promotional customer awareness.

. Significant in the introduction of both a Women's Archery clinic and

Introduction to Fishing class.

Leslie/Raisch Associates, Inc, Rolling Meadows, IL

10/96-12/05

Account Manager

. Provided initial contact to clientele, responding quickly to concerns

and ensuring superior customer service and satisfaction.

. Ensured that customers' orders were processed and shipped within a

timely manner to have a smooth workflow.

. Assisted the sales department with various administrative tasks to

achieve maximum productivity for the company.

. Handled the setup, customization and labor for customer trade shows.

Schaumburg Flyers Baseball, Schaumburg, IL

Summer 2004

Fan Relations

. Assisted in the overall sportscape of the ballpark, ensuring all

aspects of the park would represent a world-class team.

. Presented patrons with a friendly, enjoyable and entertaining

experience to be sure they were patrons for life.

. Aided in the distribution of various marketing giveaways to promote

the team and ballpark.

EDUCATION

Roosevelt University, Schaumburg, IL

09/04-

05/07

Graduated with Honors Bachelor's Degree - Communications

William Rainey Harper College, Palatine, IL

08/98-

05/04

Graduated with Honors Associate's Degree - Marketing

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