Manager Project

Karen M. Claxton

*********@*********.*** 510-***-**** home

510-***-**** cell

OBJECTIVE:

To obtain a technical leadership position focused on innovation and

practical solutions for a dynamic business environment.

TECHNICAL SKILLS

. Routers - Cisco 800, 1900, 2900. 2Wire 2700. Motorola 2210. Netopia

WiFI 3347. Linksys EtherFast 4-Port.

. Switches - Cisco 6500, 6500-E. Nortel DMS-100, 10. Alcatel-Lucent

7670, 7710. Lucent 5E.

. Wireless Broadband Access Netro Airstar. TopGlobal 3G/WiFi Routers

(MB5000, MB6000, MB6800, MB7000, MB7900). Linksys Wireless G-

Broadband.

. Data Technologies - OC-12, OC-3, DS3, T-1, IP, ATM, SONET, VoIP, &

xDSL, Ethernet (Gigabit Ethernet, Fast Ethernet), and ISDN PRI & BRI

. Routing Protocol (BGP4, OSPF, EIGRP, IGRP, RIP, SIP), Routed Protocol

(TCP/IP, IPX/SPX).

. Implemented CDMA. GSM, WiFi and fixed wireless solutions for

enterprise, multinational, and retail concerns.

EDUCATION AND PROFESSIONAL TRAINING

. Master of Business Administration (MBA), California State University,

Hayward,

. Bachelor of Arts (BA), University of California, Berkeley

. Pepperdine University Technology Management Program

. University of Wisconsin College of Engineering Cellular Radio Training

. Bellcore Project Management Program

. Heald Business School Computer Applications

. Netro Airstar Products

. AT&T Wireless Sales Solutions Certification

. Verizon Indirect Channel Sales Program

. Motorola University Six Sigma Training

. Hewlett Packard ITIL Foundation Training

. PMI CAPM Certification pending

PROFESSIONAL EXPERIENCE

Manager, Sales Operations, Ordering & Project Mgmt, Intelisys, Petaluma, CA

2005-2009

Intelisys is a master distributor focused on top 10% of independents agents

in the telecom industry. Senior leader overseeing pre- & post-sales

support, new product rollouts, account management, customer relationship

management, contract negotiations, order fulfillment, and service level

agreements (SLAs & KPIs). Responsible for P&L and budget controls. Provide

technical expertise for complex network implementations.

. Design the layout for MPLS, VoIP, and wireless broadband

installations.

. Configure wireless broadband router, carrier network access cards for

Redbox and DVDPlay retail Kiosks.

. Develop and deliver training to staff at the customer location.

. Build and maintain Visio documentations for Clients

. Negotiate service contracts with major Telco carriers, Verizon,

Sprint, AT&T.

. Interface with various Telcos for circuit testing and turn up.

Consultant, Analyst, University of California, Office of the President,

Oakland, CA 2004-2005

Consulted on policy and governance projects as assigned. Generate workforce

reports for the Regents of the University of CA, government agencies and

community groups by performing statistical analysis in compliance with

federal contracting guidelines. Developed and implement emergency response

and disaster recovery plan.

. Design business continuity the layout for the Office of the President.

. Develop and publish business continuity policy and procedures.

. Build and maintain Visio documentations for Human Resource and

IT staff.

Senior Program Manager, Sales Engineer, Lucent Technologies, Naperville, IL

1997-2004

Lucent designs, develops, and manufactures telecommunications systems,

software, and products.

Senior cross-functional team led focused on wireless network designs and

requirements; developing applications to support backend operational

systems; and, implementing process changes to support business

acquisitions. Consistently exceeded multi-million dollar revenue

commitments.

. Responsible for designing and implementation of customers network

infrastructure

. Help negotiate hardware, software, and circuit contracts for customers

. Configure and implement Telepresence solution: IP Network, ISDN dial

up, Fractional T1

. Network Assessment and Documentation (including technical,

operational, and economic assessment)

. Members of a team that designed and built Netro Airstar fixed wireless

infrastructure

. Implemented the NPI process, which integrated requirements, business

case development, manufacturing, certification, order/bill/delivery

infrastructure, pricing, and technical and customer documentation.

. Develop technical requirements and respond to RFQ/RFPs for 3G 1X,

EVDO, International Roaming, E911, and 802.11 projects.

Manager, Customer Service & Training, Bellcore (renamed Telcordia

Technologies), Lisle, IL 1996-1997

Responsible for developing online and instructor-led training courses.

. Design and deliver CDMA and GSM technology courses for engineers.

. Implemented project management software tools that reduced

instructional design cycle time to 5 weeks.

. Help establish guidelines and standards for online training delivery.

Project Manager, Data Center Manager, Systems Analyst, Engineering,

Pacific Bell, San Ramon, CA 1986-95

Pacific Bell was a telecommunications service provider operating with

California and Nevada. Managed large cross-functional teams and million

dollar budgets. Planned and implemented major technology changes impacting

wireless networks, wireline networks, and operational support systems. Also

managed E911 Data and network surveillance center and disaster recover

during 2 major earthquakes and social unrest events.

. Help establish guidelines and standards for online training delivery.

. Designed network architecture, detailed network and system

requirements for order entry, service negotiation, activation,

maintenance and billing systems.

. Develop and implement product and technology testing controls,

measurements, and procedures, as well as database changes using

network management tools (i.e., HP Openview).

. Manage network surveillance center resources, including managers,

supervisors, technicians, and administrators, and network surveillance

systems for public safety (PSAPs) and disaster recovery efforts.

. Oversee site construction, managing system resources, project

management, contract negotiations, disaster recovery, grievances, and

network and system automation.

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