Customer Service Technician
Resume:
619-***-**** or
Chula Vista CA 91911
Jason Patrick Gonzales
Objective
EXPERIENCED, HIGHLY COMPETENT INDIVIDUAL WITH STRONG CLAIMS-
PROCESSING, DATA ENTRY AND CUSTOMER SERVICE BACKGROUND THAT
SEEKS TO CONTRIBUTE TO COMPANY QUALITY AND SUCCESS AS A CUSTOMER
SERVICE REPRESENTATIVE.
Qualifications
CALIFORNIA LICENSED PHARMACY TECHNICIAN
1. Inbound/Outbound Call Center Experience
2. Accounts Receivable and Collections Experience
3. Claims Processing Technician
4. Prior Authorization and Treatment Authorization Experience.
5. Excellent Communication & Problem Solving Skills
Professional experience
COMMUNITY MEDICAL PHARMACY FEBRUARY 2002 -FEBRUARY 2007
Pharmacy technician/Customer Service Contact San Diego, CA
6. Handled routine and complex calls from physicians, board & care
facilities and patients
7. Claims Processed
8. Role in pharmacy team management
9. Co-created the Senior Pharmacy Program
10. Created and maintained senior pricing plans
MEDIMPACT Inc. Call Center
NOVEMBER 1998-APRIL 2001
Technical Lead (FEB/2000-APRIL/2001)
San Diego, CA
11. Knowledgeable in areas of plan benefits, network administration and
claim payment inquiries
12. Assured best customer service provided to clients by assisting other
technicians in problem situations
13. Involved in the proper professional training of newly-hired
representatives
14. Preformed online benefit audits, approved maximum-cost overrides and
treatment authorization requests, adept at data entry
15. Conducted Projects Manager and After-hours Supervisor duties
16. Familiar with over 500 benefit plans and protocols
Customer Service Representative (NOV/1998-FEB/2000)
17. Handled high volume of incoming routine and complex calls from
pharmacies, physicians members and clients
18. Experienced with online task-routing situations
19. Posses excellent communication and customer service oriented skills
RITE AID PHARMACY
AUGUST 1998-OCTOBER 1998
Pharmacy Technician Internship
San Diego, CA
20. Worked closely with pharmacist in dispensing medications
21. Handled stock receiving and billing
22. Assisted with customer service in a retail pharmacy environment
23. Education
SAN DIEGO CITY COLLEGE 2008-PRESENT SAN
DIEGO, CA
UNITED EDUCATION INSTITUTE
1998-1998 SAN DIEGO, CA PHARMACY TECHNICIAN LICENSE
Chula vista high school
1992-1995 Chula Vista, CA
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