Customer Service Manufacturing

Vicky Marshall

Relocating to the Dallas/Fort Worth area . 313-***-**** .

********@*****.***

Career Objective[pic]

Versatile business professional eager to contribute broad-scope

manufacturing experience toward supporting a dynamic organization in

maximizing bottom-line performance.

[pic]Profile

. Offer over 12 years of solid and progressive Manufacturing experience,

including expertise within Production Operations, Lean Manufacturing

Methodologies and Customer Service capacities.

. Adept at blending strong decision-making abilities with outstanding

organizational skills, solid leadership attributes, and successful

interpersonal relationship-building techniques.

. Apply sharp problem-solving proficiencies, intelligent business

acumen, and cost-effective strategies, along with exceptional written

and verbal communication skills, to any professional environment.

. Capable of staying focused and maintaining a calm demeanor in high-

pressure situations while exhibiting high quality, diplomatic customer

/ client services interaction-both in person and via telephone.

. Proven ability to lead and motivate team members to ensure success;

provide staff members with positive reinforcement and clear direction.

. Track record for diagnosing complex problems and consistently

delivering effective solutions to ensure smooth and efficient

production operations.

. Facilitated productive relationships with all levels of professional

to achieve customer satisfaction and boost bottom-line profitability.

. Demonstrate strong abilities in handling multiple projects

simultaneously, meeting tight deadlines and working in a fast-paced

professional environment.

. Skillful at performing independently or within a team to exceed all

operational goals and objectives.

. Demonstrated a "team player" attitude in enthusiastically soliciting

and accepting additional challenging projects in support of company

objectives.

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Professional Experience

Chrysler, LLC.

1997-Present

Production

. Sharp business acumen and experience in managing all phases of

production operations, from body and trim to chassis and final

performance testing.

. Successfully steer production operations to generate high volume

growth and revenue.

. Consistently ensure delivery of quality customer service vital to

sustaining and growing accounts.

. Efficiently implement and maintain plant lean manufacturing concept.

Team Leader Leadership 2002-

Present

. Effectively collaborate in projects designed to improve product

quality and performance safety.

. Actively assist management in the planning and direction of machine

operation production to meet increasing customer demands.

. Efficiently train and direct production team and actively collaborated

in Human Resource operation functions such as UAW team training,

evaluating performance and providing guidance/mentoring.

. Successfully increase productivity in union operations among team

members through the identification of key issues and strategic

troubleshooting efforts.

[pic]Professional Education

Bachelor's of Science in Criminal Science Wayne State University

Certification Statistical Process Control

Certification UAW Grievance and Arbitration

Certification UAW Collective Bargaining

Certification UAW Measurements for Manufacturing

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