Project Manager Management

Relationship Management . Project Management

A passion for inspiring trust and managing relationships.

A strong record of selling and promoting, developing, and implementing

effective global product solutions with emphasis on client relations. I

distinguish myself by making trust the key to lasting relationships which

drives all the other critical success factors for effective project

leadership. I inspire trust through collaboration, and by delivering on

promises and managing risk. This results in 'no surprises,' confidence among

stakeholders, and a well earned reputation: Everyone feels the success.

Builder and manager of global client relationships, including internal

business leadership, technical teams, and clients in the U.S., Canada, and

Europe. MBA global immersion experience in China.

Effective proposal presenter, solution seller, and negotiator within a

multi-national environment.

Certified Integrated Marketing Communications and Brand Coach. Adept at

developing brand identity, targeted positioning statements/value propositions,

and marketing strategy.

Strategic assessment/

Strategy implementation

Change management

Business needs assessment

& requirements definition

Product management & solution selling to exec levels

New product development & customer support

Relationship management

Education

Master of Business Administration (MBA) ? Marketing & Executive Leadership

The Pennsylvania State University, Smeal College of Business. Executive

MBA. 2008.

Bachelor of Science, Business Administration ? Quantitative Business

Analysis

The Pennsylvania State University, Smeal College of Business. 1987.

Professional Experience and Accomplishments

TOWERS WATSON. Philadelphia, PA.

Global professional services company that helps organizations improve

performance through effective people, risk and financial management.

Global Product Consultant, Business Group Leader (2003-present)

In a world-class consulting environment, provide consultative selling and

ongoing customer support services to client teams for multiple global

products. Lead solution building and implementation strategy for

retirement financial management software project management and

development. Reputation for on-time and on budget delivery of major

product solutions to meet client and strategic business needs.

. Played an integral role in securing more than $1.5 million in cost

savings in 2009 by devising and delivering new global product

solutions for U.S, Canada, U.K., and Netherlands. Net present value

analysis reveals estimated long-term cost reductions of $4.5 million

resulting from the new product development.

. Piloted the initial product definition and introduction for new

Germany-targeted product in less than 30 days.

. Through ongoing product refinement and life cycle management, have

enabled expansion of the client user market and reduced the time and

resources required to deliver services to clients.

. Optimized return on investment for the business by implementing value-

added solutions which exceeded client expectations and have enabled

advanced prioritization of new product features.

. Revamped customer feedback process to ensure higher quality and

quantity of measurable response.

Project Manager, Visual Design and Communication (1999-2003)

. Engineered new cutting-edge support products and integrated with new

systems. Devised innovative tips-based approach to software user

assistance, led all R&D, and sold concept to business leaders. Piloted

usability testing and enhancements for ease of use and created Help

Metric Monitor to identify product areas warranting a stronger

customer focus.

. Led team that produced award-winning software support user guide.

Award of Merit, Society for Technical Communication (STC) Technical

Publications Competition, 2003.

Ensemble for Actuaries User Guide.

. Established operational workflows and procedures for producing new

support products. Trained teams on processes and technologies.

Collaboratively ensured all support materials added value to software

products. Defined ongoing project documentation requirements and led

documentation teams.

THE BUREAU OF NATIONAL AFFAIRS, INC., Washington, DC.

Leading publisher of information and analysis products that address legal,

legislative, regulatory, and economic developments affecting business.

Senior Technical Communication Project Manager (1995- 1999)

. Spearheaded implementation of company-wide communication strategies,

including an information portal and various media, for disseminating

project news and information to employees. Established operational

workflows and integrated software enhancements with existing

processes.

. Devised and implemented award-winning procedural-based software help

system. Award of Merit, STC Online Communication Competition, 1999.

PS200 Online Help.

. Coordinated the development, integration, and delivery of all internal

communication and system documentation for corporate SGML-driven

publishing system. Produced application training for new hires.

Survey Researcher, Human Resource Research and Performance Metrics (1989-

1995)

. Conducted labor market research through statistical survey research.

Benchmarked employers' human resource policies and practices,

including response to labor-related legislation and workforce trends.

Developed survey instruments and SAS programs for data analysis.

. Provided HR executives with leading edge news and data on industry

practices. Wrote analytical reports for publication and press releases

summarizing survey research findings, and responded to public

inquiries for custom research and analysis of survey data.

Z, INC. Silver Spring, MD

Research Analyst, U.S. Department of Energy contract. (1988-1989)

State liaison and data analyst for the Coal Division of the Energy

Information Administration.

Professional Affiliations & Networks

. Association of International Product Marketing and Management (AIPMM)

. Institute for the Study of Business Markets (ISBM)

. Philadelphia Interactive Marketing Association

. The Penn State Alumni Association and Penn State Smeal MBAs

. Penn State Smeal Business Club - Philadelphia, Marketing Committee

. Presenter, Peer Showcase, WritersUA Conference for Software User

Assistance, 2005.

Ensemble for Actuaries "Help for this screen."

. Presenter, Society for Technical Communication (STC) 51st Annual

Conference, 2004.

Tips-based Help: Reshaping User Assistance.

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