Sales Manager
Resume:
Tim Grove ***** long Ridge dr • Temecula, ca
********@*****.***
EXECUTIVE
SUMMARY: It is my intent to secure a position in Sales or Management with your company
that will afford me the chance to use my skills and behaviors to attain my goals
and those of your company.
EXPERIENCE: Starbucks Rialto, California
Retail Store Manager 06/2009 to 12/2009
• Executed daily operations of a retail coffee shop
• Planned and prepared work schedules, assigning employees to specific tasks.
• Wrote, designed and produced great tasting specialty coffees
• Was instrumental in increasing the stores monthly net profit to $28,000
• Coordinated sales promotion activities.
• Trained and managed 21 Baristas and 4 shift managers and achieved
significant improvements in their productivity.
• Prepared and directed workers preparing merchandise displays and
advertising copy.
• Trained Baristas in quality beverage production
• Supervised employees engaged in sales work, taking of inventories,
reconciling cash with sales receipts, keeping operating records and preparing
daily record of transactions.
• Supervised 24 employees, scheduled work hours, resolved conflicts,
determined salaries.
• Ensured compliance of employees with established security, sales and record
keeping procedures and practices.
• Answered customer complaints and inquiries.
• Successfully handled the needed increase in our customer voice from 74% to
93%
• Structured and maintained a inventory ordering procedure
• Interviewed, hired and trained employees.
• Achieved 104.5% to target in sales in 2nd month at store and attained 105%
the next month.
• I have controlled Payroll while increasing sales and improving store
cleanliness
T-Mobile Stockton, Ca
Store Manager 11/2008 to 04/2009
• In month of November I was named one of the top 10 managers in the
northwest region.
• Increased sales 15% month over month and 25% over last year’s numbers.
• Trained sales representatives to ask for add on sales increasing our accessory
sales by 25%
• Decreased store churn numbers to below 2%
• Increased customer satisfaction survey % by 15%
• Supervision of 7 sales representatives
• Opening and closing responsibilities
• In charge of analyzing store monthly P&L
• In charge of outside sales to increase overall store numbers
Carmax Duarte, ca; Ontario, Ca; Modesto, Ca
Sales Manager 07/2005 to 10/2008
• In charge of merchandising autos on sales floor/ lot
• Direct supervision of 10 sales representatives
• In charge of training sales representatives in selling automobiles
• Closed and opened the store
• achieved 100% to target over 90% of the time
• Overall supervision of 60 employees when manager on duty
Cingular Wireless Irvine, Ca; Cerritos, ca; DM for Inland Empire
District Manager 10/1999 to 7/2005
• My district was consistently one of the top 3 districts out of 11 districts
• Increased sales approximately 20%
• Increase customer service scores to 90% for the district
• Supervised 11 store managers
• Conducted several region wide training seminars on sales
• In charge of Profit and Loss analysis for the district
• I helped select new store locations in my district
• I oversaw all hiring of sales Reps in my district
I did all hiring and promotions of store management
I was in setting up outside sales events for the district
EDUCATION: University of Phoenix Fountain Valley, Ca
Associates in business 2002
Fresno City College Fresno, Ca
REFERENCES: Available upon request
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