Customer Service Quality Assurance

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Rod A. Larkins

.**** **th Street.Birmingham, AL 35208.

.abm50a@r.postjobfree.com

Objective

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A growth-oriented position in a supervisory role in customer service, tech

support, or quality assurance that can benefit from strong customer

service, sales, leadership and technical skills and contribute to customer

satisfaction and corporate profitability.

Education

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Occupational Associates in Computer Network Engineering

Virginia College at Birmingham Birmingham,

AL. 10/98 - 10/00

Computer Experience

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.A+ Certification. Microsoft Office. Novell Netware Administration 5.0.

.Microsoft Windows 2000 Server . Macromedia Dreamweaver.

. Microsoft FrontPage. Basic HTML. Lotus Notes. Citrix. PC Anywhere.

.Remotely Possible. Perigrine.

Work History

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Ready Mix USA Atlanta, GA 08/05 - 01/09

Commercial Materials Operator

Provided and delivered commercial concrete materials for structural

construction projects.

Mixed chemicals such as concrete dye, acid stain, colored additives.

Provided expertise with concrete related mixture and additive solutions.

Configured commercial preparations for Epoxy/Urethanes.

Administered drainage solutions.

Assisted customers with surface and structure repairs.

Nico Marketing Group Birmingham, AL 10/04 - 01/08

Owner/Web Developer

Designed and implemented user-driven templates, databases and interfaces

for ease of use.

Translated marketing and informational content into a functional website.

Maintained and enhanced Web applications.

Mapped and outlined website structural content.

Created and edited images and graphics for website use.

Determined all coding requirements for site creation including: e-commerce

capability, forms and specialized scripts.

Created templates of website layout.

Coded website using HTML, or GUI design software.

Performed complete testing of Web applications.

Coordinated with programmers for specialized scripts.

Posted completed site to internet server using FTP software.

Implemented Search Engine Optimization (SEO) strategy.

AmSouth Bancorporation Birmingham,

AL 08/01 - 02/05

Information Security Administration

Setup and supported AmSouth employees with Dial Up and VPN remote access.

Assisted employees with Citrix-based corporate remote Web page

remote.Amsouth.com.

Troubleshot new Lotus Notes user accounts.

Configured PC Anywhere and Remotely Possible.

Created and deleted user accounts and computer accounts on AmSouth LAN in

Windows 2000 environment.

Compiled training procedures and documentation for Information Security

Administration and Remote Access.

Administered user LAN, Mainframe, Lotus Notes, and other password accounts.

Documented incoming problem calls and trouble tickets with Perigrine

Service Center.

Created and managed files and directories as related to shared drives and

remote accounts.

Teletech Corporation Birmingham,

AL 03/01 - 08/01

Help Desk Technician

Created and managed files and directories as related to shared drives and

remote accounts on LAN.

Assisted customer in solving basic software issues.

Configured internet connections for DSL and dial up accounts.

Answered technical questions concerning hardware and software issues for

IBM PC's, compatibles, and peripherals on Windows 9x, NT, and XP systems.

Provided product information to customers concerning popular software and

hardware.

Detailed documentation of all calls in call tracking system.

References Available Upon Request

Contact this candidate