Human Resources Manager

JORGE A. CONTRERAS

**** ********* ******* ****** 214-***-****

*******@*********.***

Pflugerville, Texas 78660 Email: Home 512-***-****

.

HR MANAGER/EXECUTIVE

Twenty plus years of experience at a Sr. HR Professional level in large organizations. Experience in several Industries:

Computer Electronics, Telecom, Manufacturing, Services and Retail. Proven leader, communicator, problem solver

and strategic/tactical planner; Startup, staffing, training, compensation, benefits, labor and employee relations

experience; Mergers and acquisitions facilitator; Fully bilingual (Spanish and English). Experience in Mexico &

Latin America.

SELECTED CAREER ACCOMPLISHMENTS

DELL Inc., Austin TX. 2006- Jan 2010

Sr. Manager, Human Resources –Corporate Services

Responsible for the Human Resources Function supporting, IT, Marketing, Legal, HR and Security in the

Americas; approximately 4500 employees). Manager of 10 HR Generalists.

• Implemented the HR strategy to transition critical work from high cost to best cost locations achieving more than

400 Million USCY in annual savings.

• Executed the integration strategy for Corporate Services in the “Perot” acquisition.

• Planned and implemented a talent strategy to identify, attract and retain best talent in critical locations including

repatriation of expats and training and development of local talent in emerging markets.

• Successfully implemented change management strategy to transition into Dell’s new LOB structure achieving a

headcount optimization of 30%.

• In partnership with IBM, orchestrated the HR acquisition strategy for “Desktop Services” which led to a win of a

170 Million USCY services contract with the State of Georgia.

SEARS HOLDINGS, Ft. Worth TX. 2002-2006

Region Manager, Human Resources

Responsible for the Human Resources function in the US Home Services Division with 3000 employees.

Managed 9 Human Resources District Managers in 9 different states.

• Designed and implemented a District Optimization Process resulting in 2 district consolidations with savings of

$425 k US per year .

• Implemented the Talent Management and Succession Planning strategy which led to identifying our key talent for

critical roles.

• Designed and implemented measures that led to a 6% Technician productivity improvement year over year.

• Ensured Region Compliance with EEOC, ADA, fair labor practices etc.

• Led the implementation of ISO in the SW region which resulted in the certification of 9 Districts.

• Sourced and hired top talent professionals in key positions increasing the level of performance in three Districts.

• Led the HR strategy in the acquisition and integration of the “Maytag” services business.

NORTEL NETWORKS, Richardson, TX 1994-2002

Director, Human Resources (Major Accounts, US-Canada)

Charged with leading the HR function for a $700 million business with high skilled sales and engineering

professionals.

• Redesigned the organizational structure to accommodate changing business requirements including streamlining

and integration of the Wireless Division into the Major Accounts, resulting in 10% of headcount optimization.

• Led the management team to implement skill pool management and succession planning processes for 100% of

the critical positions.

• Sourced and hired specialty talent in widely diversified commodity and technical fields beating internal hiring

standards.

• Planned and implemented a Sales Development Program which supported the 15% revenue growth for the year.

• Implemented the restructuring and realignment of the sales workforce resulting in a 30% cost reduction in SG&A.

Director, Human Resources, NORTEL Monterrey, Mexico (1994-2000)

Responsible for the Human Resources function for 2500 manufacturing employees in Monterrey and 350 sales

employees in Mexico, Guatemala, Peru, Argentina and Chile. Managed 27 HR employees in the Region.

• Planned a recruiting strategy which increased hires by 50% in a ramp-up mode. Staffed over 900 direct labor and

professional employees in a year.

• Created a new work shift pattern for employees which increased by 14% the utilization of the capital equipment.

• Designed a Performance Management and Leadership program that was recognized by the corporation with the

“President’s Award”

• Achieved best in company Employee Satisfaction index in a period of two years through communications and

rigorous employee involvement.

• Led community relation initiatives which earned an “employer of choice” reputation and positioned Nortel as a

recognized corporate citizen.

• Achieved a 10% cost reduction in employee benefits by designing and implementing “first ever” flex

compensation programs in Mexico.

• Led the integration process in Mexico and Latin America of three acquired companies; orchestrated HR strategy

for the divestitures in Monterrey.

ALCONSA, GRUPO ALUMINIO (Subsidiary of ALCOA), Monterrey, Mexico 1991-1994

Manager, Human Resources

Led HR in the start-up of a new manufacturing facility in Monterrey, Mexico.

Designed and instituted “first ever” comprehensive HR policies, practices, compensation and benefit programs for the

new operation.

• Created flexible workforce patterns that allowed an 8% productivity improvement.

• Negotiated a first time contract with union that resulted in a “non-intervention” policy.

• Strategically managed development of self-directed work teams requiring 30% fewer employees.

GRUPO ALUMINIO (Subsidiary of ALCOA), Mexico City, Mexico 1985-1991

Corporate Manager, Labor Relations (1988-1991)

Accountable for supporting labor agreement negotiations of 10 labor contracts in 16 Distribution Centers and 4

Manufacturing Facilities with over 3000 employees. Interfaced with local and national union leaders.

• Planned and executed negotiations to consolidate the labor agreements of two manufacturing facilities which

resulted in a $350,000 Dls. annual savings.

• Successfully managed numerous employee layoffs, including some sensitive situations avoiding grievances and

potential costly litigation.

Corporate Manager, Compensation & Benefits (1985-1988)

Accountable for establishing compensation policies and procedures including sales compensation. Acted as Chairman

of the Job Evaluation Committee. Designed and implemented retention and attraction strategies.

ASRH (HR Services Firm), Mexico City, Mexico – 1982-1985

Recruiter and Compensation Supervisor

EDUCATION/TRAINING

Pos-Graduate in Labor and Employee Relations, - Instituto Tecnologico Autonomo de Mexico (ITAM), Mexico.

BA, Business Administration - Universidad Tecnologica de Mexico (UNITEC), Mexico City, Mexico (1986)

Organization Design – University of Southern California, Ca.

Global Employee Relations – University of Michigan Business School – Ann Arbor

Contact this candidate