Sales Manager

Steven Harwood H. 916-***-**** C. 503-***-**** ***1 Dickens

Drive, Granite Bay, CA 95746

**********@***.***

BUSINESS LEADER fostering business growth during these rapidly

evolving competitive times. Excels in operations, budgeting and

forecasting, service and warranty management, and strategic planning.

Domestic experience focusing on the Western U.S.

. Orchestrated and implemented 5 Lean Management initiatives

throughout the business unit. Inspired staff to identify

"bottlenecks" and excessive overtime areas of production.

Recognized by upper management in implementing lean processes.

. Reduced SKU's by 10% and raw material by 40%. Analyzing turn

rates on material usage to free up precious cash.

. Reduced service and warranty costs by 30% through overhead

analysis and customer satisfaction ratings. Total savings of

$800K per year.

SALES EXECUTIVE implementing new channels of distribution and

reorganization of sales and marketing staffs. Strong sales management

skills resulting in new ways of distribution and marketing.

. Recruited and established 10 new points-of distribution

throughout the Western U.S. by usage of innovative, professional

sales techniques. Heavy travel schedule and follow-up with

potential clients.

. Implementation and design of sales training techniques for in-

house and independent dealer network. Establish clear guidelines

for consistent sales contact and understanding of product

components.

. Successful recruitment of new outside sales representatives for

company mandated sales reorganization. Education and timelines

installed and new members placed in plant within 4 months on

average.

AGGRESSIVE DECISION MAKER recognizing key metrics for operational

success through consistent review of financial information.

Preparation of forecasting budgets and meeting financial goals.

Production assembly analysis with management team.

. Reduced monthly workers compensation costs by 75% through

analysis and strong hire of aggressive safety team. Overall

claims reduced by 85%.

. Analyzed and modified work processes and changes of sub-

assemblies. Reduced work- in -process for quicker turnaround of

cash and turn rate of material.

. Restructured and streamlined S, G and A compensation by 15% by

reviewing local wages and similar work content. Revisions

instituted with no loss of personnel.

Bachelor of Science - Oregon State University - Business

Administration 1976

PROFESSIONAL OVERVIEW

Silvercrest Western Homes 2007 - 2009

General Manager, Woodland, CA

. Reorganized assembly processes for waste elimination.

. Restructured product offerings and eliminated under utilized

options for consolidation of materials.

. Eliminated warranty service contractor by using in-house

technicians resulting in $800K savings in one year.

Fleetwood Homes 2004 - 2007

Sales and Marketing Manager, Woodland, WA

. Total re-vamp of product offerings through market analysis,

market statistics, and round table meetings. Successful

introduction through 2 industry shows replacing inventory at 20

locations.

. Designed, edited, and produced sales training program for

independent retailer base and taught by company work force.

Eliminated confusion and resulted in higher levels of customer

satisfaction.

Business Development Manager - Western Region, Riverside, CA 2004 -

2005

. Established 10 new points- of-distribution from non-traditional

channels Used unique marketing methods and heavy travel to

attain goals.

. Developed new product lines for Pacific NW facilities through

recommendations on plans, pricing and options available.

Resulted in 7 new points-of distribution.

Additional: General Manager- Silvercrest Western Homes, Woodburn, OR,

1999 - 2003/ Sales and Marketing Manager- Champion Homes, Silverton,

OR, 1998-1999 / Sales and Marketing Manager- Fleetwood Homes,

Woodland, WA, 1995-1998/ District Sales Manager-Fleetwood Homes, 1983-

1995

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