Manager Quality Assurance

STEVEN MOORE

** ******* ****, ******, ** *****

203-***-**** **************@*********.***

SUMMARY:

• 25+ years of progressive career growth gained in fast paced

manufacturing environments.

• Proven Purchasing, Customer-Service, Account Management,

Estimating, Quality, and Production Scheduling skills combined with

a thorough knowledge of manufacturing operations.

• Highly adaptable, detail oriented and quick-to-learn with solid

organizational skills.

• Positive and effective communications, leadership and people skills.

EXPERIENCE:

2008 to present UNITED ALUMINUM

Producer of Custom Rolled aluminum coil for over 100 years.

Sales Coordinator

• Processing of customer orders from beginning to shipment for

busy Midwest territory including Illinois, Indiana and Michigan.

• Also, quotations for same territory, processing of customer

complaints plus planning of new customer projects.

2007 to 07/2008 QUEBECOR WORLD NORTHEAST GRAPHICS

(Division closure) The North Haven, CT, division of the international commercial printing

company with 500 union-free employees in 450K square-feet facility,

operating 7/24, producing catalogs and direct-marketing materials for

leading publishers and retailers. Formerly doing-business-as: City

Printing, Northeast Graphics, World Color

Procurement Manager/Account Manager

• Purchasing all outside services including pre-press, printing, bindery

and shipping.

• Timely and correct production of jobs, from beginning to shipment

for major accounts. Review all jobs for billing.

1977 to 1987 Career Progression from Entry-Level to Purchasing Agent

• Completed apprenticeship, advanced to Bindery and Traffic

Coordinator, Paper Inventory Controller, Estimator, Accounting

Department Job Costing Supervisor, Production Control Coordinator

and Purchasing Agent.

2000 to 2007 BROOK & WHITTLE, LTD., North Branford, CT

Pressure sensitive label printer – 7 presses / 9 finishing machines

Account Manager 2002 to 2007

• Timely and correct production of jobs, from beginning to shipment

for major accounts including The Gillette Company (Right Guard,

Soft & Dri, Dry Idea) plus inventory control and estimating.

• Also managed Cadbury Schweppes (Snapple, Motts, Nantucket

Nectars, IBC soda, Crush soda, Rose’s Cocktail Infusions,

Margaritaville mixers, ReaLemon and ReaLime, Nantucket

Nectars Nectar Fizz, Stewart’s sodas); and Glaceau (Smart

Water); plus inventory control and billing.

Steven Moore 203-***-**** Page 2 of 2

Director of Quality Assurance 2000 to 2002

• Review of all pre-press materials, press approvals, hourly checks of

production runs and final inspection of all shipments to The Gillette

Company; selection of all customer samples; introduction of

company to ISO 9000 certification process; resolution of all

customer complaints..

• Reviewed and upgraded the company’s Standard Operating

Procedures Manual.

1992 to 2000 CONNECTICUT COLOR/S.P.A., Meriden, CT

Heat-set, Web offset printer – 2 full webs and one web

Production Manager / Customer Service / Shipping Manager

• Manage production of jobs from receipt of initial artwork through

production to final shipping. Review proofs; press rule-outs;

customer samples; purchase prep, printing & binding services.

• Redesigned job ticket and improved job ticket procedures.

• Created a job information book which outlines different press

options and configurations (we did a lot of stamp and scratch-off

work along with a lot of in-line finished pieces).

1991 to 1992 HERLIN PRESS, West Haven, CT

Sheet-fed printer – staff of 6 sales reps

Production Coordinator

• Manage production – review artwork, film and disks; write job

orders; select proofs; purchasing; select vendors; billing; initiated

customer contacts plus did estimating for select customers.

1989 to 1991 NATIONAL GRAPHICS, North Branford, CT

Non-heat set web printer

Production Manager

• Manage production from receipt of initial artwork, through

production to final shipping. Review proofs; press rule-outs; select

customer samples; purchase prep, printing, & binding services.

• Created new order entry form, order entry system and job ticket

form and a freight purchasing procedures manual.

1987 to 1989 GUILFORD GRAVURE, Guilford, CT

Gravure web printer

Quality Assurance Manager

• Lead Quality Inspectors; initiated supplier certification program;

finalization of vendor certification by Bristol-Myers, Joseph

Seagram & Sons, Chesebrough-Ponds and other customers;

resolution of all customer quality complaints; approval of all pre-

press activities; updating of all testing procedures; research and

development for new customer products.

EDUCATION: Attended the University of Connecticut for two years

COMMUNITY: Participated for five years on the Executive Board of the Holiday Project,

an all volunteer organization. I was President of the Executive Board for

the state of Connecticut for my last two years.

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