Customer Service Sales
Resume:
SHARON BLACK
Madison Heights, Michigan 48071
***********@*****.***
CAREER OBJECTIVE
A challenging position in the sales industry that requires in-depth knowledge, analytical skills,
leadership and problem solving, as well as the demonstrated ability to be a well organized team
player.
BACKGROUND SUMMARY
Experienced administrative manager. Broad expertise in office organization. Strong knowledge of
customer service and quality control. Consistent focus on vendor relations. Able to work
independently and as a team member. Combined strengths in multi-tasking and leadership.
PROFESSIONAL EXPERIENCE
HANDLEMAN COMPANY, Troy, MI 1997-2007
Administrative manager in the sales industry.
Merchandise Allocator 2005-2007
Analyzed and recommended music genre specific to demographic and customer profiles.
Generated orders for various stores.
• Increased sales 20 percent.
• Identified and corrected mistakes in the computer for profanity-rated material insuring
appropriate customers’ orders.
• Fixed the merchandise codes on several products resulting in accurate tracking of
music products.
• Learned new computer software and trained co-workers resulting in greater efficiency.
Lead Data Control Specialist 2003-2005
Responsible for the Merchandise Planning department with seven employees.
• Conducted routine meetings to communicate tasks and priorities to staff to get the
work done in a timely fashion.
• Created policies and procedures for various tasks using Microsoft Power Point
resulting in a written operations manual.
• Improved productivity of all employees in the department through ongoing training
programs.
Data Control Specialist 2000-2003
Maintained an inventory of music CDs and DVDs.
• Communicated effectively both orally and in writing with internal and external
customers.
• Recognized in performance evaluation for working well with people, being a team
player and flexibility.
• Promoted to Lead Data Control Specialist.
Data Entry Clerk 1999-2000
Sharon Black Page 2
Entered music product data into computer system.
• Accurately processed orders from retail store customers.
• Communicated effectively with distribution center in Indianapolis to fill orders correctly
resulting in great customer service.
• Followed-up with customer regarding their satisfaction after orders were received
leading to repeat business.
Adjustment Clerk 1997-1999
Processed credits and debits.
• Made corrections to invoices for accurate accounting of sales.
• Learned job quickly and took initiative to improve processes.
• Worked overtime when needed and demonstrated flexibility to get the job done.
EDUCATION
Graduate, Southfield-Lathrup, Lathrup Village, MI 1990
OTHER RELEVANT TRAINING
Microsoft Word 1997
Microsoft Excel 1997
Microsoft Access 2000
Management Certification Level I and II 2001
Data Control Specialist of the Year 2002
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