Manager Engineer

JOHN H. BOURDEAU III

*** ********* ***** ( Mahwah, New Jersey 07430

201-***-**** ( ********@*****.***

TELECOM ENGINEER / PROVISIONER

Results-driven telecom specialist offering a strong balance between

business savvy and technical capabilities. Possess a proven track record of

20+ years of experience contributing to the advanced performance of diverse

organizations - most notably in the telecommunications and financial

services industries - through skillful alignment of technical resources

with business goals and client objectives. Leverage solid project

management skills to coordinate the development, configuration,

implementation and remote administration of cutting-edge telecommunications

systems, network infrastructures and related components. Capitalize on

superior problem solving and analysis skills to quickly identify and

resolve technical issues impacting the availability, capacity and security

of high-speed voice and data networks.

AREAS OF EXPERTISE

Telecommunications Engineering & Provisioning ( Voice & Data Network

Support ( Project Management

Remote Administration ( Troubleshooting ( Service Quality Optimization (

Emerging Technologies

Customer & Vendor Relations ( Communication & Organizational Skills ( Team

Leadership

PROFESSIONAL EXPERIENCE

VERIZON BUSINESS, New York City, New York / Piscataway, New Jersey ( 1985-

2009

One of the world's leading telecommunications companies.

Maintenance Technician II / Provisioning Technician II (2004-2009)

Maintained Verizon's telecommunications network to ensure the continuous

delivery of high-quality voice and data services to domestic and

international clients. Assisted the Central Provisioning Center with all

circuit and mux installation, modification and disconnect projects

throughout the world. Ensured adherence to maintenance center processes for

flash situations. Provided technical phone support to resolve IPL/GDL

trouble tickets and assist with STM-1 Level installation orders. Engaged

the assistance of other support group members to solve complex issues and

customer escalations. Leveraged expertise in telecommunications engineering

and utilized suitable testing tools to detect, troubleshoot and communicate

technical issues impacting network components to telecom service providers,

vendors, customers and support groups. Monitored and analyzed the

performance, software loops and alarm histories of specific equipment to

isolate problems. Conducted remote tests and provided operational support

in collaboration with other carriers to ensure circuit integrity at all

network locations. Maintained databases to accurately record and track all

trouble tickets and reported issues. Prepared daily reports to monitor and

ensure compliance with network status and provisioning requirements.

. Facilitated the overseas resolution of an STM-1 level issue that

intermittently affected the delivery of telecom services to 1K+ customers

by utilizing Centest and TB310 test equipment in addition to accessing

required daxes with correct logins to isolate the source of trouble.

. Played a key role in acquiring Bloomberg Financial as a Verizon client

and generating millions of dollars in revenue after identifying and

resolving a network configuration issue - using Centest and TB310 test

sets - that affected access to their corporate site.

. Consolidated the Verizon MCIT Room in Piscataway 6 months ahead of

schedule by effectively working with a telecommunications engineer in

Texas throughout the entire project lifecycle, which involved determining

whether circuits were still active and wired; disconnecting functional

ones and moving them to a new path; and documenting all changes within

corporate databases.

JOHN H. BOURDEAU III ( Page 2 ( ********@*****.***

Data Technician II (1985-2004)

Installed, maintained and provided technical support to ensure the 24/7

delivery of Verizon's Data Services, including all analog, digital,

transmission, messaging and related services. Setup all equipment, cabling

and cross connects to establish and support all of the revenue and

administrative services of Verizon's central and customer offices. Tested

all systems prior to implementation within the production environment to

ensure compliance with all manufacturer and/or engineering specifications

for proper functioning. Utilized appropriate test systems and logged into

specific equipment to analyze, isolate and resolve existing technical

issues impacting performance, software loops and alarm histories. Served as

the sole person in charge of maintaining and updating records on several

database systems, including the cross-connect and IMAPS customer databases.

. Coordinated all aspects of circuit installation projects in Piscataway

ITMC, which involved issuing wiring orders to proper parties as well as

troubleshooting all issues incurred using various test equipment.

. Significantly reduced overhead costs by installing new cables and patch

panels in Verizon's telephone room and the Piscataway ITMC to reroute

traffic off other telecom carriers and into corporate facilities.

. Ensured compliance with provisioning standards by successfully revising

and updating all the records on several corporate database systems.

EDUCATION

Degree in Engineering - In Progress

Stevens Institute of Technology, Hoboken, New Jersey

Associate Degree in Accounting

Rockland Community College, Suffern, New York

CERTIFICATIONS

CompTIA A+ & Network+ Certifications - In Progress

New Jersey Accident & Health Producer License

TECHNICAL SKILLS

Muxes: Nortel 3500/6500, Nortel Preside, Ericsson Marconi Europe/USA,

AX11, Alcatel Asia/Europe 1630 1/0 Dacs, Alcatel 1631 3/1

Dacs, Alcatel 1641, Alcatel 1648, Alcatel 1671, Tdax,

Newbridge, Tellabs 532L, 5500, Europe Tellabs 532E, Europe

1640, Fuji 4500/2400/1200, Fuji-Adm 384.

Circuit Speeds: Frac-T, DS0, DS1, DS3, T1, T2, T3, OC3, OC12, OC48, STM1.

Vendor Platforms: Ericsson Marconi MV36/38, Go-Global for UNIX V2.2.6,

Site Manager V5 6500, Site Manager V8 3500, Hummingbird,

AX9820, Craft 5.1, Telenium Manager, Netsmart 500, Netsmart

1500 V3, 1301 NMX, Flexer GT, ASR, TL1.

Test Systems: Centest, TB310, HP Cerjac T1 and E1 test advisors, HP T1 &

E1 test sets, ITS, NMT, FB6000, TB2400, TB224, Go-global.

Databases: Etms, Imaps, Mecca, Tcoms, Netpro, F&E.

Customer Equipment: Cisco Routers, Time division multiplexer, Frequency

division multiplexer, CSU, DSU, IMUX, Larsecom Terra Uno.

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